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Help Desk Tier 2 Support

Business Technology Integrators

Washington, District of Columbia • Today

Full-time

Help Desk Tier 3 Support Personnel

Business Technology Integrators

Washington, District of Columbia • Today

Full-time

Financial System Help Desk (Tier 1/2)

Steel Point Solutions, LLC

Washington, District of Columbia • Today

Full-time

USD 85,000.00 - 110,000.00 per year

Sr. Tier 2 Helpdesk Specialist

Leidos

Fort Belvoir, Virginia • Today

Full-time

USD 52,000.00 - 94,000.00 per year

Sr. Tier 2 Helpdesk Lead

Leidos

Fort Belvoir, Virginia • Today

Full-time

USD 52,000.00 - 94,000.00 per year

NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance

General Dynamics

Quantico, Virginia • Today

Full-time

USD 25.63 - 31.52 per hour

Help Desk Specialist (Tier 2)

Kaizen Approach, Inc

Linthicum Heights, Maryland • Today

Full-time

USD 85,000.00 - 120,000.00 per year

Help Desk Technical Support - Shift Saturday - Sunday, 7:00am - 3:30pm & Monday - Wednesday, 3:00pm -11:30pm- ship required

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 22.26 - 28.75 per hour

Tier 1 Helpdesk Analyst

Chenega MIOS

Arlington, Virginia • Today

Full-time

USD 32.47 - 36.00 per hour

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 35.04 - 47.40 per hour

Help Desk Technician - Tier II - TS/SCI with Polygraph

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 28.60 - 38.70 per hour

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 30.44 - 41.18 per hour

Help Desk Support Technician

Redhorse Corporation

Alexandria, Virginia • Today

Full-time

Tier 2 Systems Administrator

CACI International, Inc.

Springfield, Virginia • Today

Full-time

USD 86,600.00 - 181,800.00 per year

ATM Help Desk Support

Dexian DISYS

McLean, Virginia • Today

Easy Apply

Contract

$20 - $25 per hour

Enterprise Help Desk (EHD) Agent, Tier 1

Leidos

Lorton, Virginia • Today

Full-time

Help Desk Specialist I Tier 1

Chenega MIOS

Ashburn, Virginia • Today

Full-time

USD 16.00 - 17.00 per hour

Web Helpdesk Support Analyst

Advance Digital Systems

Hybrid in Washington, District of Columbia • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance

General Dynamics

Quantico, Virginia • Today

Full-time

USD 22.95 - 31.05 per hour

Helpdesk Support Technician

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 33.15 - 44.85 per hour

Help Desk Support Technician

Mele Accociates

Rockville, Maryland • 3d ago

Full-time

USD 22.00 - 26.00 per hour

Network/Operations - Help Desk Support - Sr

Apex Systems

McLean, Virginia • Today

Easy Apply

Full-time

$26 - $26 per hour

Help Desk Support Coordinator

PEG, LLC

Fairfax, Virginia • Today

Full-time

USD 45,000.00 per year

Tier 2 Network Technician

Leidos

Chantilly, Virginia • Today

Full-time

USD 73,450.00 - 132,775.00 per year

Helpdesk Support III

Agile Defense

Quantico, Virginia • Today

Full-time

USD 80,000.00 - 90,000.00 per year

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA Americas, Inc

Remote • 19d ago

Easy Apply

Third Party, Contract

$20 - $25

Clinical Service Desk Helpdesk (EMR Systems Support) Associate - Remote Role

NTT DATA Americas, Inc

Remote • 19d ago

Easy Apply

Third Party, Contract

$20 - $25

SME Help Desk Technician

BBNC

Bethesda, Maryland • Today

Full-time

Help Desk/Print Support Technician

Innosoul inc

Remote • 3d ago

Easy Apply

Third Party, Contract

Depends on Experience

Help Desk Technician- MIDS - TS/SCI W/ POLY

General Dynamics

Annapolis, Maryland • Today

Full-time

USD 29.52 - 32.63 per hour

Job Details

Skills

Cyber Security
Program Management
Help Desk
Service Level
Mobile Devices
Service Management
Technical Analysis
Problem Management
Root Cause Analysis
Standard Operating Procedure
Knowledge Base
Collaboration
Network
Privacy
Tier 2
Remote Support
Service Desk
Technical Support
Laptop
Computer Hardware
Operating Systems
Printers
Computer Networking
Incident Management
IT Service Management
Issue Tracking
Tier 1
Management
Documentation
Tier 3
Analytical Skill
Customer Service
Problem Solving
Conflict Resolution
Communication

Cyber Security
Program Management
Help Desk
Service Level
Mobile Devices
Service Management
Technical Analysis
Problem Management
Root Cause Analysis
Standard Operating Procedure
Knowledge Base
Collaboration
Network
Privacy
Tier 2
Remote Support
Service Desk
Technical Support
Laptop
Computer Hardware
Operating Systems
Printers
Computer Networking
Incident Management
IT Service Management
Issue Tracking
Tier 1
Management
Documentation
Tier 3
Analytical Skill
Customer Service
Problem Solving
Conflict Resolution
Communication

Summary

Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.

Position Summary

The Help Desk Tier 2 Support Specialist provides intermediate-level technical support to EEOC users by diagnosing and resolving hardware, software, operating system, peripheral, and connectivity issues that cannot be resolved through Tier 1 support. This position ensures that incidents and service requests are handled accurately, documented thoroughly, and resolved within established service-level agreements (SLAs).

The Tier 2 Support Specialist will escalate complex or unresolved issues to Tier 3 support while maintaining ownership, communication, and complete ticket documentation throughout the support process.Key Responsibilities

Provide intermediate desktop and end-user support for incidents escalated by Tier 1 personnel.
Diagnose and resolve standard hardware, software, operating system, application, connectivity, and peripheral-related issues.
Install, configure, maintain, and troubleshoot desktops, laptops, printers, monitors, mobile devices, and other end-user equipment.
Troubleshoot user access, application performance, device configuration, and workstation-related problems.
Use remote-support tools and approved troubleshooting procedures to assist users located at EEOC offices or working remotely.
Document troubleshooting actions, findings, resolutions, and user communications in the designated service-management system.
Update service tickets within two hours of each activity performed.
Manage assigned incidents and service requests in accordance with established service thresholds, SLAs, priorities, and escalation procedures.
Escalate issues requiring advanced technical analysis or specialized system knowledge to Tier 3 support.
Provide users with timely status updates and communicate expected resolution or escalation timelines.
Perform follow-up activities to confirm that technical issues have been resolved successfully.
Identify recurring technical issues and contribute information that supports problem management and root-cause analysis.
Develop and maintain troubleshooting documentation, standard operating procedures, and knowledge-base articles.
Collaborate with Tier 1, Tier 3, system administrators, network personnel, and other technical teams to resolve user-impacting issues.
Maintain a professional and customer-focused approach when supporting EEOC personnel.
Protect agency information and follow all applicable EEOC security, privacy, and acceptable-use requirements.

Required Qualifications

Experience providing Tier 2, desktop support, service desk, or end-user technical support in an enterprise environment.
Working knowledge of desktop and laptop hardware, software applications, operating systems, printers, peripherals, and basic network connectivity.
Experience using an incident-management or IT service-management ticketing system.
Ability to diagnose and resolve technical issues beyond Tier 1 support capabilities.
Demonstrated ability to prioritize and manage multiple incidents while meeting established SLAs and service thresholds.
Ability to maintain accurate ticket documentation and provide updates within two hours of completed activity.
Understanding of incident escalation procedures and the ability to determine when an issue requires Tier 3 support.
Strong analytical, troubleshooting, customer-service, and problem-solving skills.
Strong written and verbal communication skills.
Ability to work effectively with technical teams, government personnel, and users with varying levels of technical knowledge.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183834
Position Id: 8b3896a6e4036f00ccb7f391499f4343
Posted 30+ days ago

Fitment

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Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Washington, District of Columbia

•

Today

Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Technical Support Services Job Qualifications: Skills: Customer Service, Information Technology (IT) Support, Problem Resolution Certifications: None Experience: 3 + years of related experience ship Required: Yes Job Description: *Shift options listed at the bottom. GDIT has an amazing opportunity for a Help

Full-time

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Job Details

Skills

Cyber Security
Program Management
Help Desk
Service Level
Mobile Devices
Service Management
Technical Analysis
Problem Management
Root Cause Analysis
Standard Operating Procedure
Knowledge Base
Collaboration
Network
Privacy
Tier 2
Remote Support
Service Desk
Technical Support
Laptop
Computer Hardware
Operating Systems
Printers
Computer Networking
Incident Management
IT Service Management
Issue Tracking
Tier 1
Management
Documentation
Tier 3
Analytical Skill
Customer Service
Problem Solving
Conflict Resolution
Communication

Cyber Security
Program Management
Help Desk
Service Level
Mobile Devices
Service Management
Technical Analysis
Problem Management
Root Cause Analysis
Standard Operating Procedure
Knowledge Base
Collaboration
Network
Privacy
Tier 2
Remote Support
Service Desk
Technical Support
Laptop
Computer Hardware
Operating Systems
Printers
Computer Networking
Incident Management
IT Service Management
Issue Tracking
Tier 1
Management
Documentation
Tier 3
Analytical Skill
Customer Service
Problem Solving
Conflict Resolution
Communication

Summary

Provide intermediate desktop and end-user support for incidents escalated by Tier 1 personnel.
Diagnose and resolve standard hardware, software, operating system, application, connectivity, and peripheral-related issues.
Install, configure, maintain, and troubleshoot desktops, laptops, printers, monitors, mobile devices, and other end-user equipment.
Troubleshoot user access, application performance, device configuration, and workstation-related problems.
Use remote-support tools and approved troubleshooting procedures to assist users located at EEOC offices or working remotely.
Document troubleshooting actions, findings, resolutions, and user communications in the designated service-management system.
Update service tickets within two hours of each activity performed.
Manage assigned incidents and service requests in accordance with established service thresholds, SLAs, priorities, and escalation procedures.
Escalate issues requiring advanced technical analysis or specialized system knowledge to Tier 3 support.
Provide users with timely status updates and communicate expected resolution or escalation timelines.
Perform follow-up activities to confirm that technical issues have been resolved successfully.
Identify recurring technical issues and contribute information that supports problem management and root-cause analysis.
Develop and maintain troubleshooting documentation, standard operating procedures, and knowledge-base articles.
Collaborate with Tier 1, Tier 3, system administrators, network personnel, and other technical teams to resolve user-impacting issues.
Maintain a professional and customer-focused approach when supporting EEOC personnel.
Protect agency information and follow all applicable EEOC security, privacy, and acceptable-use requirements.

Required Qualifications

Experience providing Tier 2, desktop support, service desk, or end-user technical support in an enterprise environment.
Working knowledge of desktop and laptop hardware, software applications, operating systems, printers, peripherals, and basic network connectivity.
Experience using an incident-management or IT service-management ticketing system.
Ability to diagnose and resolve technical issues beyond Tier 1 support capabilities.
Demonstrated ability to prioritize and manage multiple incidents while meeting established SLAs and service thresholds.
Ability to maintain accurate ticket documentation and provide updates within two hours of completed activity.
Understanding of incident escalation procedures and the ability to determine when an issue requires Tier 3 support.
Strong analytical, troubleshooting, customer-service, and problem-solving skills.
Strong written and verbal communication skills.
Ability to work effectively with technical teams, government personnel, and users with varying levels of technical knowledge.

Dice Id: 80183834
Position Id: 8b3896a6e4036f00ccb7f391499f4343
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Help Desk Tier 3 Support Personnel

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Desktop/Field Support Technician

Washington, District of Columbia

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