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PC Provisioning Technician

Mindlance

Washington, District of Columbia • 2d ago

Easy Apply

Contract

Depends on Experience

Data Center Technicican

Stefanini

Ashburn, Virginia • Today

Easy Apply

Contract

$63 - $68 /hr

Desktop Support Technician

Howard University

Washington, District of Columbia • Today

Full-time

USD 72,727.00 - 80,000.00 per year

Data Center Technician

Oracle Corporation

Ashburn, Virginia • Today

Full-time

USD 27.64 - 56.83 per hour

Datacenter Technician

Tranzeal, Inc.

Manassas, Virginia • Today

Easy Apply

Contract

$20 - $30

Datacenter Technician

Yotta Systems INC

Remote • Yesterday

Easy Apply

Contract

$60+

Job Details

Skills

PC provisioning
Imaging
Image deployment
Active directory
Service Now
office 365

Summary

Position Summary:
Title: Technician Standard II - PC Provisioning Analyst
Duration: 6 Months Long Term
Location: Washington, DC 20433 (100% onsite)

Job overview:
The PC Provisioning Analyst ensures that all services provided by the Provisioning Program are delivered within the agreed Service Level Agreement set in place. The incumbent will be responsible for imaging, QA and Provisioning of all PC devices in addition to remote assistance to CLIENT staff to enable Day 1 Provisioning of devices dispatched by the PC Provisioning team.
Essential Job Functions:

Unbox, image, box and provision PC devices to all CLIENT staff
Schedule appointments with CLIENT staff to confirm Day 1 Provisioning including setup of Email, Office, Biometrics, Applications and more
Ensure Service Level Agreement is maintained on a daily basis
Scan all received equipment, imaging computers with a CLIENT standard image, delivery and setup of PC request
Monitor PC Provisioning queue, and maintain lowest individual pending ticket count
Ensure that all PC requests fulfilled are within the PC Provisioning policies and guidelines of the CLIENT
Confirm accuracy of all asset management related systems including physical inventories
Follow established and tested process and procedures provided by the CLIENT Team Lead
Validate Provisioning through defined quality assurance procedures
Ensure work environment is maintained (clean, organized, and safe)
Provide weekly statistics to CLIENT Team Lead on a regular basis, or on demand
Troubleshoot PC Operating System and Hardware issues as needed

Educational Qualifications and Experience:

Education: Bachelor s degree preferred
Role Specific Experience: 2+ years of work experience relevant to the duties and accountability of the position
Experience in IT Customer Service, Technical Troubleshooting, IT Asset Management and IT Device Provisioning and Support
Experience with the Client standard operating systems and tools, including but not limited to: Windows, ServiceNow, M365, Outlook

Required Skills/Abilities:

Proficiency in MS Excel and PowerPoint (MS-Office skills), ServiceNow, Client relationship management
Advanced knowledge of hardware and software products, and problem solving/troubleshooting skills
Advanced knowledge of office technology hardware (PC s, printers, etc.)
Willingness and ability to exhibit pleasant, professional, and courteous workplace etiquette
Excellent verbal and written communications skills
Excellent administrative skills: organized, efficient, detail oriented, and versatile
Excellent customer service approach to dealing with people at all levels
Accountability towards team objectives
Ability to assemble and configure typical equipment configurations for PCs or laptops
Ability to function well in a team-based environment, and to contribute to common goals
Ability to perform all responsibilities of all analysts and maintain productivity at all times

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10114908
Position Id: 9084028
Posted 2 days ago

Fitment

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Contact the job poster

Shehnaz Khan

Recruiter @ Mindlance

View Profile

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Position Summary: Title:Technician Standard -PC Provisioning Analyst Duration:3 Months Long Term Location:Washington, DC 20433 (100% onsite) Job overview: The PC Provisioning Analyst ensures that all services provided by the Provisioning Program are delivered within the agreed Service Level Agreement set in place. The incumbent will be responsible for imaging, QA and Provisioning of all PC devices in addition to remote assistance to CLIENT staff to enable Day 1 Provisioning of devices dispatch

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Third Party, Contract

$55 - $55

Job Details

Skills

PC provisioning
Imaging
Image deployment
Active directory
Service Now
office 365

Summary

Unbox, image, box and provision PC devices to all CLIENT staff
Schedule appointments with CLIENT staff to confirm Day 1 Provisioning including setup of Email, Office, Biometrics, Applications and more
Ensure Service Level Agreement is maintained on a daily basis
Scan all received equipment, imaging computers with a CLIENT standard image, delivery and setup of PC request
Monitor PC Provisioning queue, and maintain lowest individual pending ticket count
Ensure that all PC requests fulfilled are within the PC Provisioning policies and guidelines of the CLIENT
Confirm accuracy of all asset management related systems including physical inventories
Follow established and tested process and procedures provided by the CLIENT Team Lead
Validate Provisioning through defined quality assurance procedures
Ensure work environment is maintained (clean, organized, and safe)
Provide weekly statistics to CLIENT Team Lead on a regular basis, or on demand
Troubleshoot PC Operating System and Hardware issues as needed

Educational Qualifications and Experience:

Education: Bachelor s degree preferred
Role Specific Experience: 2+ years of work experience relevant to the duties and accountability of the position
Experience in IT Customer Service, Technical Troubleshooting, IT Asset Management and IT Device Provisioning and Support
Experience with the Client standard operating systems and tools, including but not limited to: Windows, ServiceNow, M365, Outlook

Required Skills/Abilities:

Proficiency in MS Excel and PowerPoint (MS-Office skills), ServiceNow, Client relationship management
Advanced knowledge of hardware and software products, and problem solving/troubleshooting skills
Advanced knowledge of office technology hardware (PC s, printers, etc.)
Willingness and ability to exhibit pleasant, professional, and courteous workplace etiquette
Excellent verbal and written communications skills
Excellent administrative skills: organized, efficient, detail oriented, and versatile
Excellent customer service approach to dealing with people at all levels
Accountability towards team objectives
Ability to assemble and configure typical equipment configurations for PCs or laptops
Ability to function well in a team-based environment, and to contribute to common goals
Ability to perform all responsibilities of all analysts and maintain productivity at all times

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

Dice Id: 10114908
Position Id: 9084028
Posted 2 days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Shehnaz Khan

Recruiter @ Mindlance

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT Technician-Imaging

Washington, District of Columbia

•

15d ago

Easy Apply

Contract

Depends on Experience

IT Imaging Technician

Washington, District of Columbia

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Full-time

Resource Fulfillment Technician

Washington, District of Columbia

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Today

Full-time

Associate Tech Support Analyst

Merrifield, Virginia

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13d ago

Easy Apply

Third Party, Contract

$55 - $55