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Job Details

Skills

Customer Relationship Management (CRM)
Microsoft Dynamics CRM
Web Portals
Sprint
User Stories
Testing
Mentorship
Collaboration
Artificial Intelligence
Customer Service
Call Center
Interactive Voice Response
Dynamics
Messaging
C#
.NET
JavaScript
Software Development Methodology
Documentation
Attention To Detail
Microsoft Dynamics
Conflict Resolution
Problem Solving
Agile
Scrum
Security Clearance
Microsoft Power BI
PDF
GitHub
DevOps
Microsoft Azure

Customer Relationship Management (CRM)
Microsoft Dynamics CRM
Web Portals
Sprint
User Stories
Testing
Mentorship
Collaboration
Artificial Intelligence
Customer Service
Call Center
Interactive Voice Response
Dynamics
Messaging
C#
.NET
JavaScript
Software Development Methodology
Documentation
Attention To Detail
Microsoft Dynamics
Conflict Resolution
Problem Solving
Agile
Scrum
Security Clearance
Microsoft Power BI
PDF
GitHub
DevOps
Microsoft Azure

Summary

Overview:

GovCIO is looking for an experienced Senior CRM developer to support the continued enhancement and operations of a Microsoft Dynamics CRM system and customer portal and to supercharge our systems with new technology and functionality. This position requires experience in an Agile Scrum environment with the ability to handle multiple items in a single sprint. This position is mostly remote, and will ccasionally require going onsite our Washington, DC client site.

Responsibilities:

Work collaboratively with the functional team and testing team, as well as other developers, as you implement required user stories, providing continued feedback on the quality of the acceptance criteria and testing.
Mentor other developers and collaborate with other senior members of the team.
Utilize AI features in Dynamics for Call Center and Customer Service, covering Copilot Studio, IVR, Chat, DocIntelligence, and other modern tools.

Qualifications:

Bachelor\'s with 12+ years (or commensurate experience)

Required Skills and Experience

5 years of experience in Power Platform and Portals
Experience to lead implementations of Call Center, IVR, and other modern functionality and modules within Dynamics. Copilot Studio, Chat, and Secure Messaging.
C#, .Net, Javascript, FetchXML
Support SDLC documentation such as the Design Documents and Implementation Plans
Support deployments
Attention to detail, a can-do attitude, and knowledge of Microsoft Dynamics and Portals is needed.
Provide support to Support Team for Operations/Production troubleshooting and problem solving
Work in a collaborative, fast-paced Agile Scrum environment
Clearance Required: Public Trust

Preferred Skills and Experience

Experience in PowerBI and fillable PDF reports, RDL reports
GitHub, and deployment pipelines is a plus
Certification in Azure Developer, Azure DevOps, Azure Architect, or similar

Posted Salary Range: USD $160,000.00 - USD $175,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: appfeed
Position Id: 17468_8634
Posted 1 day ago

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