Job#: 3041830 Job Description: Sr ServiceNow Business Analyst
Location: Remote: This position is remote, but candidates must be local to the Washington, DC area and be willing to work east coast core work hours. There is a potential for future onsite requirements.
Role Overview
An experienced Senior ServiceNow Business Analyst/Coordinator is sought to lead and support ServiceNow platform initiatives across multiple business functions. This role combines business analysis, project management, stakeholder engagement, and coordination responsibilities. The ideal candidate possesses strong ServiceNow platform knowledge and communication skills to manage projects from requirements gathering through implementation and support.
Key Responsibilities
- Partner with business stakeholders to gather, analyze, document, and validate business and functional requirements.
- Lead ServiceNow implementation, enhancement, integration, and optimization projects.
- Serve as the primary liaison between business stakeholders, developers, architects, testing teams, and leadership.
- Support implementations and enhancements across ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, and CSM.
- Conduct workshops and process-mapping sessions to identify business needs and improvement opportunities.
- Develop and maintain project plans, schedules, milestones, risk registers, and status reports.
- Coordinate cross-functional teams to ensure timely execution of project activities.
- Participate in testing activities including UAT planning, execution, and defect management.
Required Qualifications
- A Bachelor's degree in Information Systems, Business Administration, Project Management, or a related field is required.
- 8+ years of experience as a Business Analyst, Project Manager, or Program Coordinator, including 5+ years supporting ServiceNow implementations and enhancements.
- Experience managing multiple concurrent projects and stakeholders is necessary.
- AI experience with drafting user stories and creating project documentation is also required.
- A strong understanding of Agile, Scrum, and hybrid delivery methodologies is needed. Candidates must have experience creating Business Requirements Documents (BRDs), Functional Requirements, User Stories, Process Flows, Project Plans, and Executive Status Reports.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- Certified Scrum Master (CSM)
- PMI Project Management Professional (PMP)
- SAFe Certification
- ITIL Foundation Certification
- Experience in federal, government, healthcare, or financial services environments.
- Experience with ServiceNow platform governance, roadmap planning, and digital transformation initiatives.
PLEASE NOTE:
Candidates must be able to obtain and/or maintain a Public Trust clearance as a condition and continuation of employment.Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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