About Agile DefenseAt Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests.
Requisition #: Job Title: IT Application Support Specialist
Location: Hybrid, Washington, DC
Clearance: Top Secret
DESCRIPTIONThe IT Application Support Specialist supports the Insider Threat Program Detection and Prevention (ITPDP) effort, performing day-to-day detection, analysis, and triage of potential insider threat activity under the direction of the Senior Insider Threat Analyst. The analyst monitors and investigates alerts across multiple enterprise applications, distinguishing genuine insider threat incidents from false positives, and documents findings in accordance with established procedures. Working within an established program, the analyst applies both the technical and human dimensions of insider threat analysis while ensuring activities are conducted in accordance with applicable federal insider threat guidelines and with careful attention to employee privacy and civil liberties.
ESSENTIAL FUNCTIONS- Support customer stakeholders to ensure successful testing, deployment, configuration, implementation, and maintenance of several investigative, enterprise application systems within the customer's environment.
Deploy and maintain new systems and/or applications in Pre-prod and Production environments.
Maintain existing Pre-prod and Production systems and software applications to ensure compliance, system readiness, and uptime.
Configure and implement software solutions based on customer requirements.
Facilitate and support stakeholder User Acceptance Testing (UAT) in pre-prod test environments.
Gather feedback from customer stakeholders to inform improvements.
Develop and evaluate test data to validate program modifications.
Collaborate with customer stakeholders, team members, and vendors to ensure timely execution of deliverables and milestones.
Troubleshoot issues and elevate complex problems to customers and vendors as needed.
Maintain detailed, accurate documentation of customer configurations and processes.
Monitor systems and applications to ensure consistent user experience and support continuous improvement.
QUALIFICATIONS- U.S. citizenship and ability to receive and maintain a security clearance at the Tier 5 level or higher.
- Five (5) years of experience maintaining systems and applications within physical and virtual environments.
Proven understanding of vulnerability scanning tools and reports.
Ability to work with Information System Security and Engineering staff to support Authority to Operate (ATO), compliance, patching, and functional testing efforts for stakeholder systems and/or applications.
Exceptional ability to translate customer requirements into technical configurations and solution designs.
Exceptional troubleshooting skills to systematically identify, diagnose, and resolve issues to ensure consistent and reliable operation.
Exceptional documentation skills to create and maintain accurate records of customer environments and configurations.
Exceptional communication and coordination skills to ensure project milestones and deliverables are completed on time.
Bachelor's degree in a relevant technical field or equivalent experience.
Additional desirable qualifications:- Experience working within Investigative, Law Enforcement, Insider Threat, Incident Response, or Digital Forensics environments.
Experience supporting enterprise forensics, case management, and/or UAM applications/systems.
Knowledge and familiarity of security practices, investigative or law enforcement processes, chain of custody considerations, and evidence preservation principles.
Experience working with JSON for application support.
Scripting experience in Microsoft SQL, PowerShell, Ruby, Python, C# or other common languages
$110,000 - $135,000 a year
Our Core ValuesEmployees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.
- Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
- Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
- Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
- Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
- Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
- Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
