job summary:
The Power Generation Technical Service Representative is responsible for providing technical assistance and authorizing warranty repairs (including sending parts) to our authorized dealer network. Under general supervision with some guidance from Supervisor and higher level TSRs. Assist customers with questions, requests, and issues. Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution. Set groundwork for escalated cases.
location: Waukesha, Wisconsin
job type: Permanent
salary: $50,000 - 52,000 per year
work hours: 9am to 5pm
education: Associates
responsibilities:
Major Responsibilities
- Answer inbound calls and respond to emails from Dealer Technicians and answer standard questions over the phone
- Provide accurate, timely, and descriptive notes during calls
- Assist Dealer Technicians with remote diagnostic tools
- Follow established diagnostic techniques to troubleshoot installed systems
- Gather and prepare documentation regarding product failure and improvement
- Instruct new dealer technicians how to navigate Generac's warranty systems and submit claims
qualifications:
Minimum Job Requirements
Associates degree or equivalent experience in relevant technical field
Preferred Qualifications:
Bachelor's Degree
Bilingual Spanish
Knowledge / Skills / Abilities
Basic understanding of mechanical and electrical (AC/DC) fundamental theory
Excellent Customer Service skills
Ability to communicate verbally and in writing in a professional manner
Active listening skills
Ability to remain calm in high-stress situations
Working knowledge of Microsoft office suite
Ability to effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience
Trouble-shooting skills
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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