DescriptionWe are seeking a customer-focused Service Desk Technician to support a high volume of incoming support requests for a growing IT team in Waukesha. This role will primarily handle phone-based support, with additional support provided through chat and email channels.
The ideal candidate will excel at delivering exceptional customer service while resolving a variety of Tier 1 technical support issues. Most tickets involve password resets, account access requests, and other basic troubleshooting tasks. Comprehensive training and a well-established knowledge base are available, making this an excellent opportunity for candidates with strong communication skills and a passion for helping users.
Key Responsibilities- Provide Tier 1 technical support via phone, chat, and email.
- Resolve password reset and account access requests.
- Troubleshoot basic hardware, software, and Windows-related issues.
- Document support requests and resolutions within the ticketing system.
- Escalate complex issues to appropriate support teams as needed.
- Deliver a positive customer experience through professional and timely communication.
Qualifications- Previous experience in a Help Desk, Service Desk, or Technical Support role preferred.
- Strong customer service and interpersonal communication skills.
- Ability to manage a high volume of support tickets while maintaining quality service.
- Familiarity with Windows operating systems, including Windows 11.
- Experience with Active Directory, including user account management and password resets.
- Strong troubleshooting and problem-solving abilities.
- Comfortable providing support over the phone in a fast-paced environment.
Required Skills- Help Desk Support
- Service Desk Support
- Troubleshooting
- Customer Service
- Windows 11
- Active Directory
- Phone Support
- Technical Support
- Windows Operating Systems
- Ticket Management Systems
This position is ideal for someone who enjoys helping users, thrives in a customer-facing environment, and can effectively manage a high volume of Tier 1 support requests while maintaining a high level of professionalism.
Job Type & LocationThis is a Contract position based out of Waukesha, WI.
Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Waukesha,WI.
Application DeadlineThis position is anticipated to close on Jul 27, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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