Position: Project Manager 5 - Contact Center Modernization Expert Location: West Des Moines, IA or Charlotte NC Duration: Contract Job ID: 177377 Only W2 Job Overview: We are seeking a seasoned Senior Project Manager (PM5) to lead wave-based migrations as part of a high-profile Contact Center Modernization Initiative. This multi-year effort aims to consolidate contact center applications and transition customer-facing agents to a modern cloud platform by the end of 2027. This role is central