Technical Skills
Deep expertise in ScienceLogic (SL1) platform architecture, administration, On prem set up and configuration
Strong understanding of monitoring protocols: SNMP, WMI, SSH, PowerShell, API, JDBC
Proficiency in network, server (Windows, Linux, AIX), database (Oracle, SQL Server, DB2), and application monitoring
Experience with ServiceNow integration, event management, and CMDB synchronization
Knowledge of scripting languages (Python, PowerShell, Shell) for automation and custom monitoring
Understanding of IT infrastructure including virtualization (VMware, vCenter), storage, and cloud platforms
Professional Skills
Excellent analytical and problem-solving abilities with attention to detail
Strong communication skills for technical and non-technical audiences
Ability to manage multiple priorities and coordinate across teams
Project management capabilities for monitoring implementation initiatives
Collaborative approach with ability to mentor and guide team members
Experience Requirements
5+ years of experience with ScienceLogic platform administration and monitoring solutions
Proven track record of large-scale monitoring implementations and migrations
Experience with ITSM tools, particularly ServiceNow
Background in enterprise IT infrastructure and operations
Certification in ScienceLogic or related monitoring technologies (preferred)
Key Performance Indicators
Monitoring platform availability and performance
Successful completion of device onboarding and go-live milestones
Alert accuracy and reduction of monitoring noise
Stakeholder satisfaction with monitoring solutions
Timely resolution of platform issues and enhancement requests
Knowledge transfer and documentation quality
Work Environment
Collaborative team environment with cross-functional coordination
Participation in planning sessions, UAT meetings, and technical reviews
Occasional off-hours support for platform upgrades and critical issues
Continuous learning to stay current with platform updates and industry best practices
Platform Expertise & Administration
Serve as the primary technical resource for ScienceLogic platform architecture, configuration, and best practices
Design, implement, and optimize monitoring solutions across diverse technology stacks including servers, databases, network devices, applications, and cloud infrastructure
Manage platform upgrades, patches, and enhancements while ensuring minimal disruption to monitoring services
Configure and maintain collectors, dynamic applications, power packs, and custom monitoring solutions
Technical Leadership & Strategy
Provide strategic direction for monitoring and observability roadmap aligned with business objectives
Lead technical design sessions and architecture reviews for monitoring implementations
Evaluate and recommend platform enhancements, integrations, and scalability improvements
Drive continuous improvement initiatives to optimize monitoring coverage, alert accuracy, and incident response
Stakeholder Collaboration & Support
Partner with cross-functional teams including infrastructure, application, database, network, and security teams
Conduct User Acceptance Testing (UAT) sessions and coordinate go-live activities for monitoring waves
Provide expert guidance on alert policies, event correlation, threshold tuning, and incident management workflows
Facilitate training sessions and create documentation for end users and technical teams
Integration & Automation
Design and implement integrations with ServiceNow, CMDB, and other enterprise tools
Develop automation workflows for device onboarding, maintenance mode management, and alert enrichment
Configure SNMP traps, API integrations, and custom data collection methods
Optimize ServiceNow event management and incident creation processes
Troubleshooting & Problem Resolution
Investigate and resolve complex platform issues including collection failures, performance bottlenecks, and integration problems
Coordinate with ScienceLogic vendor support and engineering teams for escalated issues
Perform root cause analysis and implement corrective actions for monitoring gaps or failures
Monitor platform health, performance metrics, and capacity planning
