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GA DBHDD Service Delivery Business Analyst

RICEFW Technologies Inc

Atlanta, Georgia • Today

Easy Apply

Contract, Third Party

$30/-

Service Delivery Business Analyst

Cynet Systems

Atlanta, Georgia • 3d ago

Easy Apply

Contract, Third Party

Depends on Experience

Service Delivery Business Analyst

Microgreen Technologies LLC

Hybrid in Atlanta, Georgia • 3d ago

Easy Apply

Contract

Depends on Experience

Service Delivery Business Analyst

Sharp Decisions

Atlanta, Georgia • Today

Full-time

Service Delivery Business Analyst

3i People, Inc.

Hybrid in Atlanta, Georgia • Yesterday

Easy Apply

Contract

Depends on Experience

Service Delivery Business Analyst (Hybrid Onsite)

GSK Solutions Inc.

Hybrid in Atlanta, Georgia • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

IT Business Analyst

ICF International, Inc.

Atlanta, Georgia • 5d ago

Full-time

USD 61,232.00 - 104,094.00 per year

Manager, IT Business Analysis

Georgia Institute of Technology

Kennesaw, Georgia • Today

Full-time

Job Details

Skills

Business Analyst

Summary

Analyzes customer business needs and participates in the planning, design and implementation of new or enhanced systems. Supervises, guides, and/or instructs the work assignments of subordinate staff. Establishes standards and procedures.

Must be LOCAL to METRO ATLANTA

Position Summary

The Service Delivery Business Analyst is responsible for analyzing business operations, developing process improvements, maintaining operational governance, managing reporting and metrics, conducting inventory and billing reconciliations, and supporting quality assurance initiatives for Telecommunications and Network Services. This role serves as the primary liaison between business operations, vendors, and technical teams to improve service delivery and operational efficiency.

Key Responsibilities

Business Analysis

Conduct enterprise-wide business analysis for Telecommunications and Network Services.
Identify operational inefficiencies and recommend improvements.
Gather, document, and analyze business requirements.
Develop recommendations for service optimization.

Process Engineering & Governance

Develop and document operational procedures and standards.
Create and maintain process workflows and service delivery documentation.
Establish governance controls and compliance measures.
Monitor adherence to operational processes

Inventory & Financial Reconciliation

Reconcile telecommunications and data service inventories against vendor billing.
Identify unused services and recommend cost-saving opportunities.
Validate asset inventories against asset management systems.

Support invoice auditing and billing accuracy initiatives.

Reporting & Analytics

Develop centralized reporting for:
- Service Catalog Requests
- Incident Management
- Project Metrics
- Asset Inventories
- Telecommunications Usage
- Vendor Performance
Create dashboards and executive-level reports.
Analyze trends and provide recommendations.

Quality Assurance

Develop and manage quality assurance programs.
Monitor operational performance metrics.
Identify service improvement opportunities.
Conduct process compliance reviews.

Issue Management

Collect, consolidate, and manage operational issues.
Facilitate issue resolution with vendors and internal stakeholders.
Track corrective actions and follow-up activities.
Maintain issue and risk registers.

Continuous Improvement

Assist with process improvement initiatives.
Develop operational efficiencies and automation opportunities.
Support organizational change management activities.

Qualifications

Bachelor's degree in business administration, Information Systems, Information Technology, or related field.
5+ years of business analysis, process improvement, or operational management experience.
Experience with telecommunications, networking, or IT service management.
Strong reporting, analytics, and process documentation skills.
Experience with ServiceNow, asset management, and vendor billing analysis.

Required/Desired Skills

Skill	Required /Desired	Amount
Bachelor's degree in business administration, Information Systems, Information Technology, or related field.	Required	0
Business analysis, process improvement, or operational management experience	Required	5
Experience with telecommunications, networking, or IT service management	Required	5
Experience with ServiceNow, asset management, and vendor billing analysis.	Required	5

Questions

No.	Question	Answer
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question2	What is your candidate&# ;s email address?
Question5	This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement?
Question6	If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client&# ;s selection date? Do you agree to this requirement?
Question7	HYBRID work option: However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement?

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10480008
Position Id: 2026-46805
Posted 1 day ago

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Service Delivery Business Analyst

Atlanta, Georgia

•

3d ago

We are looking for Service Delivery Business Analyst for our client in Atlanta, GA. Job Title: Service Delivery Business Analyst Job Location: Atlanta, GA Job Type: Contract Job Overview: Requirement/Must Have: Bachelor s degree in business administration, Information Systems, Information Technology, or related field.5+ years of business analysis, process improvement, or operational management experience.Experience with telecommunications, networking, or IT service management.Strong reporting, a

Easy Apply

Contract, Third Party

Depends on Experience

Service Delivery Business Analyst (Hybrid Onsite)

Hybrid in Atlanta, Georgia

•

Yesterday

Job Title Service Delivery Business Analyst (Hybrid Onsite) Location Atlanta, GA Duration 12 Months Pay Rate $28.66/hr on C2C / 1099 / W2 all inclusive Interview Type Either Web Cam or In Person Note Must be LOCAL to METRO ATLANTA Either Web Cam or In Person Job Description TheService Delivery Business Analystis responsible for analyzing business operations, developing process improvements, maintaining operational governance, managing reporting and metrics, conducting inventory and

Easy Apply

Contract, Third Party

Depends on Experience

Service Delivery Business Analyst

Hybrid in Atlanta, Georgia

•

2d ago

Must be LOCAL to METRO ATLANTA Position Summary TheService Delivery Business Analystis responsible for analyzing business operations, developing process improvements, maintaining operational governance, managing reporting and metrics, conducting inventory and billing reconciliations, and supporting quality assurance initiatives for Telecommunications and Network Services. This role serves as the primary liaison between business operations, vendors, and technical teams to improve service delivery

Easy Apply

Contract

28 - 30

Service Delivery Business Analyst

Hybrid in Atlanta, Georgia

•

Yesterday

< class="fw-bold">Job DescriptionWe have a position for a Service Delivery Business Analyst with one of our clients in Atlanta, GA for an initial contract duration of 10 months. No third party candidates considered for this position. The Service Delivery Business Analyst is responsible for analyzing business operations, developing process improvements, maintaining operational governance, managing reporting and metrics, conducting inventory and billing reconciliations, and supporting quality assu

Easy Apply

Contract

Depends on Experience

Job Details

Skills

Business Analyst

Summary

Position Summary

Key Responsibilities

Business Analysis

Conduct enterprise-wide business analysis for Telecommunications and Network Services.
Identify operational inefficiencies and recommend improvements.
Gather, document, and analyze business requirements.
Develop recommendations for service optimization.

Process Engineering & Governance

Develop and document operational procedures and standards.
Create and maintain process workflows and service delivery documentation.
Establish governance controls and compliance measures.
Monitor adherence to operational processes

Inventory & Financial Reconciliation

Reconcile telecommunications and data service inventories against vendor billing.
Identify unused services and recommend cost-saving opportunities.
Validate asset inventories against asset management systems.

Support invoice auditing and billing accuracy initiatives.

Reporting & Analytics

Develop centralized reporting for:
- Service Catalog Requests
- Incident Management
- Project Metrics
- Asset Inventories
- Telecommunications Usage
- Vendor Performance
Create dashboards and executive-level reports.
Analyze trends and provide recommendations.

Quality Assurance

Develop and manage quality assurance programs.
Monitor operational performance metrics.
Identify service improvement opportunities.
Conduct process compliance reviews.

Issue Management

Collect, consolidate, and manage operational issues.
Facilitate issue resolution with vendors and internal stakeholders.
Track corrective actions and follow-up activities.
Maintain issue and risk registers.

Continuous Improvement

Assist with process improvement initiatives.
Develop operational efficiencies and automation opportunities.
Support organizational change management activities.

Qualifications

Bachelor's degree in business administration, Information Systems, Information Technology, or related field.
5+ years of business analysis, process improvement, or operational management experience.
Experience with telecommunications, networking, or IT service management.
Strong reporting, analytics, and process documentation skills.
Experience with ServiceNow, asset management, and vendor billing analysis.

Required/Desired Skills

Skill	Required /Desired	Amount
Bachelor's degree in business administration, Information Systems, Information Technology, or related field.	Required	0
Business analysis, process improvement, or operational management experience	Required	5
Experience with telecommunications, networking, or IT service management	Required	5
Experience with ServiceNow, asset management, and vendor billing analysis.	Required	5

Questions

No.	Question	Answer
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement?
Question2	What is your candidate&# ;s email address?
Question5	This assignment is contingent upon customer renewal and availability of adequate funding. Do you agree to this requirement?
Question6	If selected for engagement, your candidate will be expected to start no later than 2 weeks (10 business days) after the client&# ;s selection date? Do you agree to this requirement?
Question7	HYBRID work option: However, the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement?

Dice Id: 10480008
Position Id: 2026-46805
Posted 1 day ago

Fitment

Dice Job Match Score™

✨ Finding the perfect fit...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Service Delivery Business Analyst

Atlanta, Georgia

•

3d ago

Easy Apply

Contract, Third Party

Depends on Experience

Service Delivery Business Analyst (Hybrid Onsite)

Hybrid in Atlanta, Georgia

•

Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

Service Delivery Business Analyst

Hybrid in Atlanta, Georgia

•

2d ago

Easy Apply

Contract

28 - 30

Service Delivery Business Analyst

Hybrid in Atlanta, Georgia

•

Yesterday

Easy Apply

Contract

Depends on Experience

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GA DBHDD Service Delivery Business Analyst

Skills

Summary

Dice Job Match Score™

Similar Jobs

GA DBHDD Service Delivery Business Analyst

Job Details

Skills

Summary

Dice Job Match Score™

Similar Jobs