Hi All,
Good Morning,
Immediate need for the below requirement.
Title: Program Manager with Veeva and MDM
Location: White Plains NY - Onsite
Duration: Long Term
Day-to-Day PMO Execution:
· Maintain and update the integrated master program plan across all workstreams, markets, and delivery tracks.
· Own the RAID log (Risks, Actions, Issues, Decisions) actively tracking, assigning, and chasing closure on all open items.
· Prepare weekly and biweekly program status reports for the Program Lead, including milestone tracking, budget burn, and risk summaries.
· Manage program governance documentation: decision logs, action trackers, meeting minutes, and workstream health dashboards.
· Maintain the program calendar — scheduling and coordinating all recurring governance meetings, workshops, and readiness reviews.
System Integrator (SI) & Vendor Coordination:
· Serve as the primary day-to-day interface with the global PMO — tracking delivery against contracted milestones and flagging slippage early.
· Review SI status reports, resource plans, and deliverable submissions; escalate gaps or concerns to the Program Lead.
· Coordinate working sessions between the SI team, Veeva Professional Services, and internal workstream leads.
· Track SOW deliverables and monitor for scope creep, resource substitution, or under delivery against committed staffing.
· Support change request evaluation — document scope changes, assess schedule impact, and prepare summaries for Program Lead review and approval.
Work stream Delivery:
· Act as the coordination PM across active delivery workstreams: Vault CRM configuration, enterprise integration, data migration, testing/QA and change management
· Run weekly workstream check-ins — track progress, surface blockers, and ensure cross-workstream dependencies are visible and managed.
· Coordinate CRM-MDM dependency calendar: ensure HCP/HCO data readiness gates, identifier preservation milestones, and timelines are tracked and met.
· Support wave planning logistics for the phased rollout
· Coordinate testing governance: track SIT, UAT, and regression progress across Vault CRM escalate blockers and defect triage status to the Program Lead.
· Support cutover planning and hypercare coordination for each market go-live — logistics, communication timing, and stabilization tracking.
Stakeholder Coordination & Meeting Facilitation:
· Facilitate key program working sessions — prepare agendas, capture decisions and actions, and distribute follow-ups promptly.
· Coordinate with workstream leads across Commercial Operations, Medical Affairs, IT Architecture, Data Governance, and regional market teams to collect updates and ensure alignment.
· Prepare steering committee materials in partnership with the Program Lead — slide packs, status summaries, and risk memos.
· Manage stakeholder communication cadence: ensure the right people receive the right information at the right time, consistent with the Program Lead''s communication strategy.
· Support the Change Management workstream lead with field readiness coordination — tracking training completion, super-user activation, and adoption KPI reporting.
Experience:
· 8+ years of IT project and program management experience, including at least 2–3 years on Veeva CRM or Vault CRM implementation programs.
· Demonstrated experience as a delivery PM or PMO lead on a multi-workstream CRM or enterprise platform program — coordinating across vendors, internal teams, and business stakeholders.
· Hands-on experience tracking SI delivery: reviewing status reports, managing RAID logs, monitoring milestone progress, and escalating delivery risk.
· Experience supporting multi-wave, multi-market rollouts — coordinating localization, readiness checklists, and cross-market dependency tracking.
· Prior experience in a pharma/biotech commercial IT program involving a co-promote or alliance partnership.
· Experience working alongside or within a leading Veeva SI delivery team
· Familiarity with MDM, Snowflake and other data platforms
Vault CRM & Technical Knowledge:
· Strong platform familiarity is essential. This contractor will be the day-to-day counterpart to the SI delivery team and must be able to assess quality, flag gaps, and ask the right questions — without needing to be coached on Veeva basics.
· Solid working knowledge of Vault CRM architecture: objects, layouts, workflows, approvals, configuration workbook structure, and CRM data model.
· Familiarity with the Veeva commercial ecosystem: MDM data feeds (Reltio/IQVIA), Snowflake integration patterns, IC territory data (IC360), consent platforms, and Rep-Triggered Email (RTE) flows.
· Working understanding of MDM concepts: HCP/HCO data management, identifier persistence, data governance, and migration from legacy MDM platforms (e.g., Semarchy).
· Familiarity with GxP / validated environment requirements as applied to commercial CRM and MDM platforms.
· Proficiency with PMO tooling: MS Project, Smartsheet, JIRA, Confluence, or equivalent — including building and maintaining integrated program plans.
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