Job DescriptionThis position focuses on production support and governance for operational excellence, including:
- Production support, observability, and production governance/management
- Designing operating models and process controls
- Participating in audits and compliance activities
- Designing dashboards and views
- Proficient use of Copilot to improve day-to-day efficiency
- Providing production stability metrics and insights to management
- Acting as a gatekeeper for GBP production processes and standards
- Leading meetings, driving decisions, and coordinating cross-functional stakeholders
Key technical skills required:
- AWS
- Logging and monitoring tools: Splunk, Dynatrace, Datadog, CloudWatch
- ServiceNow
- Kafka
- API design/integration and troubleshooting
- Incident, problem, and change management (ITIL-aligned)
- SRE/operations metrics (availability, reliability, MTTR, SLA/SLO reporting)
- Root cause analysis and post-incident governance
- SQL and data analysis for operational reporting
- CI/CD awareness and release governance
- Strong communication, stakeholder management, and documentation skills
Required experience and skills- 6+ years of IT troubleshooting, resolution, and maintenance experience.
- Experience with large-scale on-premises and public-cloud environments, preferably AWS.
- Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
- Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform.
- Familiarity with EKS, Kubernetes, Docker, and common networking issues.
- A proactive approach to learning and recommending new technologies
About UsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
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