- Provides leadership in the development, implementation, and evaluation of College rules, procedures, and practices pertaining to institutional technology.
- Develops an overall IT strategic plan to maintain a robust and unified institutional technology infrastructure, implementation, and academic and administrative technology strategy, and deliver maximum return on investment in technology resources.
- Provides leadership in assessing operational and technology needs, and formulating strategies and work plans to achieve integrated, efficient, and cost-effective technology solutions.
- Manages the operations of Institutional Technology, overseeing IT functions including enterprise systems, application services, administrative computing, networking, user services, telecommunications, infrastructure services, and security.
- Leads the integration, optimization, and ongoing support of the College''s Ellucian Banner ERP system, ensuring integration with existing systems while maintaining reliable system availability.
- Responsible for the management of the Telecommunications Center and the design, implementation, monitoring, support, and maintenance of high-quality network and telecommunication services for the College and its affiliates, including phone, directory and voice mail services, data and video networks, cabling, card access readers, and security cameras in use at campuses and centers.
- Develops and maintains a 5-year technology refresh plan with appropriate budgeting to ensure systems and endpoints remain current, secure, and effective while managing costs.
- Implements effective cybersecurity protocols that reduce security incidents while ensuring compliance with federal, state, and industry regulations, including, but not limited to, FERPA, Gramm-Leach-Bliley Act, Payment Cart Industry Data Security Standards, and state cybersecurity standards.
- Works with the Provost for Academic Affairs and Workforce Education and Academic Affairs administrators to implement technology solutions that improve teaching and learning, resulting in measurable improvements in student retention, course completion, and graduation rates.
- Supports institutional research and reporting through collaboration with the Vice President for Institutional Effectiveness, Accreditation, Research, and the Florida Department of Education.
- Collaborates in creating policies related to research data management.
- Collaborates with senior administrators to implement IT solutions that improve efficiency in Finance, Human Resources, Student Services, and the Office of the President.
- Participates in capital project planning and expansion to ensure the technology needs of the College community are anticipated and met.
- Works with key stakeholders to develop, implement, and advance an overall shared vision for campus technology.
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