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Associate Service Engineer

Tyler Technologies, Inc

Woburn, Massachusetts • Today

Full-time

USD 59,451.00 - 96,999.00 per year

Associate Field Service Engineer (Fixed Term - 12-month assignment)

Sony Corporation of America

Remote or California • Today

Full-time

USD 55,000.00 - 60,000.00 per year

Associate Enterprise Integration Engineer

PTC

Boston, Massachusetts • Today

Full-time

USD 70,000.00 - 90,000.00 per year

Associate Communications Systems Engineer

The MITRE Corporation

Bedford, Massachusetts • Today

Full-time

USD 89,200.00 - 111,500.00 per year

New Grad Field Engineer I (Heavy Civil Construction)

Skanska USA

Waltham, Massachusetts • Today

Full-time

Associate SOC Engineer | Remote, USA

Optiv

Remote or Leawood, Kansas • Today

Full-time

Associate Solutions Engineer, Events

Evolv Technology

Remote or Las Vegas, Nevada • Today

Full-time

USD 53,000.00 - 88,000.00 per year

Associate Platform Engineer

Kforce Technology Staffing

Remote or West Palm Beach, Florida • Today

Full-time

$80,000 - $90,000 annually

Associate Engineer, Site Reliability

Verint Systems Inc

Remote • Today

Full-time

Sr Associate Software Engineer

Amgen Inc

Remote • 5d ago

Full-time

USD 102,916.30 - 139,239.70 per year

Service Engineer - New England

Methods Machine

Sudbury, Massachusetts • Today

Full-time

USD 29.48 - 40.18 per hour

Senior Associate Support Engineer

Parachute Health

Remote • Today

Full-time

USD 60,000.00 - 105,000.00 per year

Boiler Service Engineer

GE Vernova

Remote • Today

Full-time

USD 78,800.00 - 131,200.00 per year

Associate Mechatronics Field Engineer

FANUC America Corporation

Holliston, Massachusetts • Today

Full-time

USD 51,917.00 - 83,283.00 per year

CT/MRI Imaging Service Engineer (New Jersey)

nGenium

Remote or New Jersey • Today

Full-time

USD 80,000.00 - 120,000.00 per year

Job Details

Skills

Customer Experience
Repair
Multimedia
Reporting
Customer Service
Knowledge Base
Service Level
Customer Support
Computer Hardware
Digital Audio
Training
Intellectual Property
IP
Audiovisual
AV
Hardware Installation
Videoconferencing
Cabling
Soldering
Soft Skills
Active Listening
Attention To Detail
Management
Documentation
Microsoft Windows Administration
Windows PowerShell
Communication
FAR
PASS

Summary

Description

As a Service Engineer, you will play a key role in enhancing the customer experience by serving as a frontline representative of the company and helping clients utilize FTR products and solutions within their court environments.
Responsibilities

Diagnose and resolve technical hardware and software issues involving FTR solutions.
Conduct proactive support and maintenance of installed audiovisual equipment, video conferencing systems, and FTR software solutions at designated customer sites.
Perform advanced troubleshooting and repair of equipment, including audio recording systems, microphones, DSPs, associated cabling, and other multimedia equipment.
Troubleshoot and support legacy equipment in customer environments where required.
Configure and deploy portable AV and recording solutions as required.
Maintain accurate and timely reporting and record-keeping using company-designated case management systems.
Maintain the asset register for AV-related equipment across client installations and manage portable recording and conferencing equipment.
Demonstrate excellent customer service and troubleshooting skills while resolving escalated support requests in accordance with Service Level Agreements (SLAs) for internal and external customers.
Provide regular progress updates for current and outstanding incidents or project tasks.
Develop and refine hardware and troubleshooting documentation for knowledge base articles.
Prioritize and manage multiple support requests, incidents, and project tasks while meeting established Service Level Agreements.
Contribute to additional operational, technical, and customer support activities as required to meet business objectives, consistent with the scope and level of the position.

Qualifications

1-3 years of experience with hardware, audiovisual and/or digital audio systems.
Formal training with installed AV systems, with an understanding of troubleshooting and addressing issues related to AV over IP.
Understanding of AV concepts, troubleshooting procedures, signal flow, and how to isolate issues in an integrated system.
Ability to read and understand schematic drawings to guide troubleshooting procedures.
Experience installing hardware and cabling, including mounting displays and video conferencing systems, terminating cable, and diagnosing and repairing physical infrastructure issues. Soldering experience preferred.
Ability to demonstrate soft skills, including active listening, attentiveness, clear communication, confidence, good body language, patience, self-control, and the ability to empathize.
Detail-oriented when documenting information accurately in case management systems and within internal documentation.
Experience with Windows administration and troubleshooting. PowerShell experience preferred.
Strong communication of technical concepts to non-technical stakeholders, and experience working with users of varying technical skill levels.
Ability to prioritize work based on urgency and impact.
Ability to consistently lift over 50 lbs and to bend and reach for tools and equipment. Onsite work may require navigating stairs, ladders, and confined spaces.
Out-of-state travel may be required as needed up to 25% of the time.
Occasional support may be required before or after normal court hours to respond to emergency issues. On call availability in these cases is required. Notice of after-hours work will be communicated as far in advance as possible.
Must be able to pass a background check, possess reliable transportation, and hold a valid driver's license.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80180573
Position Id: e5693557489867c4805b69f3253b571b
Posted 30+ days ago

Fitment

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Job Details

Skills

Customer Experience
Repair
Multimedia
Reporting
Customer Service
Knowledge Base
Service Level
Customer Support
Computer Hardware
Digital Audio
Training
Intellectual Property
IP
Audiovisual
AV
Hardware Installation
Videoconferencing
Cabling
Soldering
Soft Skills
Active Listening
Attention To Detail
Management
Documentation
Microsoft Windows Administration
Windows PowerShell
Communication
FAR
PASS

Summary

Diagnose and resolve technical hardware and software issues involving FTR solutions.
Conduct proactive support and maintenance of installed audiovisual equipment, video conferencing systems, and FTR software solutions at designated customer sites.
Perform advanced troubleshooting and repair of equipment, including audio recording systems, microphones, DSPs, associated cabling, and other multimedia equipment.
Troubleshoot and support legacy equipment in customer environments where required.
Configure and deploy portable AV and recording solutions as required.
Maintain accurate and timely reporting and record-keeping using company-designated case management systems.
Maintain the asset register for AV-related equipment across client installations and manage portable recording and conferencing equipment.
Demonstrate excellent customer service and troubleshooting skills while resolving escalated support requests in accordance with Service Level Agreements (SLAs) for internal and external customers.
Provide regular progress updates for current and outstanding incidents or project tasks.
Develop and refine hardware and troubleshooting documentation for knowledge base articles.
Prioritize and manage multiple support requests, incidents, and project tasks while meeting established Service Level Agreements.
Contribute to additional operational, technical, and customer support activities as required to meet business objectives, consistent with the scope and level of the position.

Qualifications

1-3 years of experience with hardware, audiovisual and/or digital audio systems.
Formal training with installed AV systems, with an understanding of troubleshooting and addressing issues related to AV over IP.
Understanding of AV concepts, troubleshooting procedures, signal flow, and how to isolate issues in an integrated system.
Ability to read and understand schematic drawings to guide troubleshooting procedures.
Experience installing hardware and cabling, including mounting displays and video conferencing systems, terminating cable, and diagnosing and repairing physical infrastructure issues. Soldering experience preferred.
Ability to demonstrate soft skills, including active listening, attentiveness, clear communication, confidence, good body language, patience, self-control, and the ability to empathize.
Detail-oriented when documenting information accurately in case management systems and within internal documentation.
Experience with Windows administration and troubleshooting. PowerShell experience preferred.
Strong communication of technical concepts to non-technical stakeholders, and experience working with users of varying technical skill levels.
Ability to prioritize work based on urgency and impact.
Ability to consistently lift over 50 lbs and to bend and reach for tools and equipment. Onsite work may require navigating stairs, ladders, and confined spaces.
Out-of-state travel may be required as needed up to 25% of the time.
Occasional support may be required before or after normal court hours to respond to emergency issues. On call availability in these cases is required. Notice of after-hours work will be communicated as far in advance as possible.
Must be able to pass a background check, possess reliable transportation, and hold a valid driver's license.

Dice Id: 80180573
Position Id: e5693557489867c4805b69f3253b571b
Posted 30+ days ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

AV Systems Engineer II

Worcester, Massachusetts

•

Today

Full-time

USD 55,400.00 - 68,500.00 per year

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