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Deskside IT Support Technician (Tier II)

SNI Technology

Woodland Park, Colorado • Today

Contract

USD 31.25 - 33.65 per hour

Job Details

Skills

IT Operations
Provisioning
Technical Support
Computer Hardware
BIOS
UEFI
Firmware
Command-line Interface
File Systems
Repair
Microsoft Deployment Toolkit
MDT
Microsoft SCCM
PXE
Booting
Adapter
VLAN
Intellectual Property
IP
Subnetwork
Dragon NaturallySpeaking
DNS
DHCP
Virtual Private Network
Network
Cabling
Wireless Communication
Endpoint Protection
Regulatory Compliance
Backup
Data Recovery
Customer Service
Communication
Documentation
Training
Management
SLA
Help Desk
ConnectWise
ServiceNow
Zendesk
Microsoft Windows
Operating Systems
Microsoft Office
Network+
Security+
AV
Audiovisual
Microsoft SharePoint
Sharepoint Online
OS X
IOS Development
Master Data Management
Mobile Device Management

IT Operations
Provisioning
Technical Support
Computer Hardware
BIOS
UEFI
Firmware
Command-line Interface
File Systems
Repair
Microsoft Deployment Toolkit
MDT
Microsoft SCCM
PXE
Booting
Adapter
VLAN
Intellectual Property
IP
Subnetwork
Dragon NaturallySpeaking
DNS
DHCP
Virtual Private Network
Network
Cabling
Wireless Communication
Endpoint Protection
Regulatory Compliance
Backup
Data Recovery
Customer Service
Communication
Documentation
Training
Management
SLA
Help Desk
ConnectWise
ServiceNow
Zendesk
Microsoft Windows
Operating Systems
Microsoft Office
Network+
Security+
AV
Audiovisual
Microsoft SharePoint
Sharepoint Online
OS X
IOS Development
Master Data Management
Mobile Device Management

Summary

SNI Technology's client located in Woodland Park, CO is seeking to hire up to two (2), talented Tier II Deskside IT Support Technicians for an exciting, full-time, contract-to-hire opportunity. Please note these are fully onsite positions with a 520+ hour minimum contract duration (or 4+ months) required to fulfill prior to converting over to permanent employment status.

IT DESKSIDE SUPPORT TECHNICIAN
The Deskside Support Technician supports the IT Operations Team by managing tickets, providing technical assistance, troubleshooting hardware and software issues, and contributing to various projects. Responsibilities include provisioning devices, documenting processes, and collaborating on special initiatives in a dynamic IT environment. The candidate must work independently, possess strong written and verbal communication skills, and demonstrate advanced technical knowledge and troubleshooting expertise.

ESSENTIAL DUTIES:

Monitor and respond effectively to support requests received through the IT Help Desk system.
Troubleshoot Tier II/III computer hardware and software problems for end users.
Work on special projects pertaining to computer equipment and software, including upgrades to
operating systems and email systems.
Image and migrate computers.
Document processes for training purposes.
Use remote software to resolve problems that can be fixed through a remote session.
Other tasks as needed.

KNOWLEDGE, SKILLS AND ABILITIES:
Technical Skills

Advanced troubleshooting for Windows 10, 11, macOS, and iOS.
Proficiency in diagnosing and replacing faulty components (RAM, SSDs, motherboards,
power supplies).
Knowledge of BIOS/UEFI configuration, firmware updates.
Advanced Microsoft 365 knowledge (Teams, OneDrive, SharePoint).
macOS troubleshooting details such as command-line navigation, file system repair, and
keychain issues.
Proficiency in device imaging and deployment tools (e.g., MDT, SCCM, PXE booting,
Intune).
Advanced printer and peripheral troubleshooting.
Expertise in teleconferencing systems (e.g., Zoom Rooms).
Hands-on support for microphones, cameras, and speakers in professional
environments.
Familiarity with network adapters and basic VLAN and IP configuration.
Understanding of subnetting, DNS, DHCP, and VPN troubleshooting.
Familiarity with network troubleshooting tools (e.g., cable testers, Wi-Fi analyzers).
Knowledge of endpoint protection tools and security compliance policies.
Configuration and troubleshooting of backup software.
Data recovery from damaged drives or corrupted user profiles.

Customer Service

Excellent verbal and written communication skills.
Proven ability to manage customer interactions with professionalism.
Strong documentation skills for technical issues and training materials.

Role Competencies:

Ticket management and SLA adherence.
Prioritization and escalation of issues.
Initiative and independence in solving technical challenges.

MUST-HAVE REQUIREMENTS:

Experience /Technical Skills:
- Minimum 3 years of Help Desk or deskside support experience.
- Hands-on experience with ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk).
- Microsoft Windows 10 and 11: Proficient in supporting and troubleshooting Windows operating systems.
- Experience with Office 365: Proficient in supporting and troubleshooting Office 365 applications, including configuration, email systems, and collaborative tools.
Education and Certifications:
- High School Diploma or equivalent.
- IT certifications such as A+, Network+, Security+ or Apple certifications preferred
Physical:
- The ability to lift and transport equipment weighing up to 50 pounds.
Alignment with Values:
- Understanding of and alignment with the mission and values of the ministry.
- A background in faith-based or mission-driven organizations is preferred.
- Must sign a Statement of Faith.

PREFERRED EXPERIENCE (OR PLUS TO HAVE):

Troubleshooting conference room AV setups and professional audio/visual equipment.
Microsoft SharePoint Online: Experience with SharePoint Online and its collaborative tools.
Mac OSX and iOS: Experience in troubleshooting and supporting Mac OSX and iOS devices.
Experience with MDM tools.

COMPENSATION RANGE
The compensation for this position is in the range of $31.25 to $33.65 per hour during the 4-month contract duration of the assignment with a starting salary expectation of $65K to $70K annually upon conversion to permanent. Please note your actual pay rate will be determined based upon your skills, knowledge, and abilities, including work experience - please talk with your recruiter to learn more.

#SNIT

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: snibot
Position Id: 393461
Posted 2 hours ago

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Job Details

Skills

IT Operations
Provisioning
Technical Support
Computer Hardware
BIOS
UEFI
Firmware
Command-line Interface
File Systems
Repair
Microsoft Deployment Toolkit
MDT
Microsoft SCCM
PXE
Booting
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Provisioning
Technical Support
Computer Hardware
BIOS
UEFI
Firmware
Command-line Interface
File Systems
Repair
Microsoft Deployment Toolkit
MDT
Microsoft SCCM
PXE
Booting
Adapter
VLAN
Intellectual Property
IP
Subnetwork
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DNS
DHCP
Virtual Private Network
Network
Cabling
Wireless Communication
Endpoint Protection
Regulatory Compliance
Backup
Data Recovery
Customer Service
Communication
Documentation
Training
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SLA
Help Desk
ConnectWise
ServiceNow
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Operating Systems
Microsoft Office
Network+
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Sharepoint Online
OS X
IOS Development
Master Data Management
Mobile Device Management

Summary

Monitor and respond effectively to support requests received through the IT Help Desk system.
Troubleshoot Tier II/III computer hardware and software problems for end users.
Work on special projects pertaining to computer equipment and software, including upgrades to
operating systems and email systems.
Image and migrate computers.
Document processes for training purposes.
Use remote software to resolve problems that can be fixed through a remote session.
Other tasks as needed.

KNOWLEDGE, SKILLS AND ABILITIES:
Technical Skills

Advanced troubleshooting for Windows 10, 11, macOS, and iOS.
Proficiency in diagnosing and replacing faulty components (RAM, SSDs, motherboards,
power supplies).
Knowledge of BIOS/UEFI configuration, firmware updates.
Advanced Microsoft 365 knowledge (Teams, OneDrive, SharePoint).
macOS troubleshooting details such as command-line navigation, file system repair, and
keychain issues.
Proficiency in device imaging and deployment tools (e.g., MDT, SCCM, PXE booting,
Intune).
Advanced printer and peripheral troubleshooting.
Expertise in teleconferencing systems (e.g., Zoom Rooms).
Hands-on support for microphones, cameras, and speakers in professional
environments.
Familiarity with network adapters and basic VLAN and IP configuration.
Understanding of subnetting, DNS, DHCP, and VPN troubleshooting.
Familiarity with network troubleshooting tools (e.g., cable testers, Wi-Fi analyzers).
Knowledge of endpoint protection tools and security compliance policies.
Configuration and troubleshooting of backup software.
Data recovery from damaged drives or corrupted user profiles.

Customer Service

Excellent verbal and written communication skills.
Proven ability to manage customer interactions with professionalism.
Strong documentation skills for technical issues and training materials.

Role Competencies:

Ticket management and SLA adherence.
Prioritization and escalation of issues.
Initiative and independence in solving technical challenges.

MUST-HAVE REQUIREMENTS:

Experience /Technical Skills:
- Minimum 3 years of Help Desk or deskside support experience.
- Hands-on experience with ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk).
- Microsoft Windows 10 and 11: Proficient in supporting and troubleshooting Windows operating systems.
- Experience with Office 365: Proficient in supporting and troubleshooting Office 365 applications, including configuration, email systems, and collaborative tools.
Education and Certifications:
- High School Diploma or equivalent.
- IT certifications such as A+, Network+, Security+ or Apple certifications preferred
Physical:
- The ability to lift and transport equipment weighing up to 50 pounds.
Alignment with Values:
- Understanding of and alignment with the mission and values of the ministry.
- A background in faith-based or mission-driven organizations is preferred.
- Must sign a Statement of Faith.

PREFERRED EXPERIENCE (OR PLUS TO HAVE):

Troubleshooting conference room AV setups and professional audio/visual equipment.
Microsoft SharePoint Online: Experience with SharePoint Online and its collaborative tools.
Mac OSX and iOS: Experience in troubleshooting and supporting Mac OSX and iOS devices.
Experience with MDM tools.

Dice Id: snibot
Position Id: 393461
Posted 2 hours ago

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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