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Senior Engineer, Application Support

Sharp Decisions

Winston-Salem, North Carolina • Today

Full-time

Senior Engineer - Application (Substation)

WESCO International

Remote or Houston, Texas • Today

Full-time

Senior CAD Application Engineer

Commonwealth Fusion Systems

Remote or Massachusetts • Today

Full-time

USD 110,000.00 - 185,000.00 per year

Senior Engineer

City of Durham, Technology Solutions Dept.

Remote or Durham, North Carolina • Today

Full-time

USD 79,058.00 - 122,536.00 per year

Senior Applications Engineer

The Raymond Corporation

Remote • Today

Full-time

Senior Applications Engineer

VulcanForms Inc.

Remote • Today

Full-time

USD 140,800.00 - 193,698.00 per year

Application Developer

Synergy Business Innovation & Solutions Inc

Remote • Today

Full-time

USD 105,000.00 - 121,000.00 per year

Senior Engineering Consultant

Bureau Veritas

Remote • Today

Full-time

Job Details

Skills

Performance Management
Project Management
Preventive Maintenance
Production Support
Unix
Issue Resolution
Risk Management
Computer Networking
Optimization
Technical Support
Asset Management
Analytical Skill
Conflict Resolution
Problem Solving
Root Cause Analysis
Application Support
High Availability
Payment Systems
Workflow
Communication
Attention To Detail
Organizational Skills
Collaboration
Microsoft Windows
Linux
Network
Enterprise Integration
IBM WebSphere MQ
Connect:Direct
SFTP
Operational Excellence
Incident Management
Real-time
ACH
Finance
Process Optimization
Continuous Improvement
Disaster Recovery
Testing
ITIL
Change Management
Management
Mentorship
IT Management
Financial Services
Banking
Payments
Lighting

Performance Management
Project Management
Preventive Maintenance
Production Support
Unix
Issue Resolution
Risk Management
Computer Networking
Optimization
Technical Support
Asset Management
Analytical Skill
Conflict Resolution
Problem Solving
Root Cause Analysis
Application Support
High Availability
Payment Systems
Workflow
Communication
Attention To Detail
Organizational Skills
Collaboration
Microsoft Windows
Linux
Network
Enterprise Integration
IBM WebSphere MQ
Connect:Direct
SFTP
Operational Excellence
Incident Management
Real-time
ACH
Finance
Process Optimization
Continuous Improvement
Disaster Recovery
Testing
ITIL
Change Management
Management
Mentorship
IT Management
Financial Services
Banking
Payments
Lighting

Summary

Location: Winston-Salem, NC / Charlotte, NC

Employment Type: Full Time

Schedule: Fully onsite, Saturday-Wednesday, 11:00 PM-7:00 AM EST

Role Overview

This is primarily an Application/Production Support position supporting payment systems, transaction-processing platforms, and related operational workflows.

Key Requirements

Experience supporting payment systems and transaction-processing platforms
Strong experience with message processing, particularly IBM MQ and SFTP
Working knowledge of Windows and Linux/Unix environments
Experience with incident management and production issue resolution
Understanding of risk management and change management
Networking knowledge and troubleshooting experience
Ability to support critical production/operational workflows in a financial services environment

Essential Functions and Responsibilities

Ensure co-workers and technical support teams are accurately trained and prepared for daily operational and application support activities.
Identify opportunities for improvement of Operations tasks and services through automation, optimization, and process enhancement.
Oversee issue triage activities and ensure timely escalation and resolution of incidents impacting business applications and payment systems.
Support project activities and collaborate with internal teams on VHIPS related to technical support matters.
Manage and implement changes and releases, including Weekend Maintenance window activities.
Coordinate and participate in Disaster Recovery exercises.
Contribute to the development, and eventually assume the role, of Problem Manager.
Ensure Incident tickets with open escalation assignments are being addressed promptly and effectively.
Ensure technology is transitioned in and out of the data center according to established Asset Management processes.

Qualifications Required

Bachelor's degree or equivalent combination of education and experience.
Strong analytical, troubleshooting, and problem-solving skills, including issue identification, triage, root cause analysis, and resolution management.
Experience providing application support in a fast-paced, high-availability production environment.
Experience supporting payment systems, transaction processing platforms, and operational workflows.
Experience handling system incidents, payment investigations, technical escalations, and support activities.
Ability to manage multiple priorities and perform effectively under pressure.
Excellent verbal and written communication skills with the ability to interact professionally with customers, vendors, management, and technical teams.
Strong attention to detail and organizational skills.
Ability to work independently, make sound decisions, and collaborate effectively across cross-functional teams.
Ability to lead the team in the absence of the manager.
Technical expertise supporting Windows and Linux environments, network technologies, and enterprise integration solutions such as IBM MQ, Connect:Direct, and SFTP.
Commitment to operational excellence, platform stability, and service reliability.
Availability to participate in a 24x7x365 support model, including system alerts, critical incident response, and weekend maintenance activities.

Qualifications Preferred

Experience supporting real-time payments, ACH, wire, or other financial transaction processing systems.
Experience driving operational improvements through automation, process optimization, and continuous improvement initiatives.
Experience participating in disaster recovery planning, testing, and execution.
Knowledge of ITIL processes, including Incident, Problem, and Change Management.
Experience managing application releases and production change implementations.
Previous experience mentoring team members or serving in a technical lead capacity.
Experience within financial services, banking, or payments industry environments.

Physical Demands and Work Environment

Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: sharpdec
Position Id: 53510
Posted 1 day ago

Fitment

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Job Details

Skills

Performance Management
Project Management
Preventive Maintenance
Production Support
Unix
Issue Resolution
Risk Management
Computer Networking
Optimization
Technical Support
Asset Management
Analytical Skill
Conflict Resolution
Problem Solving
Root Cause Analysis
Application Support
High Availability
Payment Systems
Workflow
Communication
Attention To Detail
Organizational Skills
Collaboration
Microsoft Windows
Linux
Network
Enterprise Integration
IBM WebSphere MQ
Connect:Direct
SFTP
Operational Excellence
Incident Management
Real-time
ACH
Finance
Process Optimization
Continuous Improvement
Disaster Recovery
Testing
ITIL
Change Management
Management
Mentorship
IT Management
Financial Services
Banking
Payments
Lighting

Performance Management
Project Management
Preventive Maintenance
Production Support
Unix
Issue Resolution
Risk Management
Computer Networking
Optimization
Technical Support
Asset Management
Analytical Skill
Conflict Resolution
Problem Solving
Root Cause Analysis
Application Support
High Availability
Payment Systems
Workflow
Communication
Attention To Detail
Organizational Skills
Collaboration
Microsoft Windows
Linux
Network
Enterprise Integration
IBM WebSphere MQ
Connect:Direct
SFTP
Operational Excellence
Incident Management
Real-time
ACH
Finance
Process Optimization
Continuous Improvement
Disaster Recovery
Testing
ITIL
Change Management
Management
Mentorship
IT Management
Financial Services
Banking
Payments
Lighting

Summary

Experience supporting payment systems and transaction-processing platforms
Strong experience with message processing, particularly IBM MQ and SFTP
Working knowledge of Windows and Linux/Unix environments
Experience with incident management and production issue resolution
Understanding of risk management and change management
Networking knowledge and troubleshooting experience
Ability to support critical production/operational workflows in a financial services environment

Essential Functions and Responsibilities

Ensure co-workers and technical support teams are accurately trained and prepared for daily operational and application support activities.
Identify opportunities for improvement of Operations tasks and services through automation, optimization, and process enhancement.
Oversee issue triage activities and ensure timely escalation and resolution of incidents impacting business applications and payment systems.
Support project activities and collaborate with internal teams on VHIPS related to technical support matters.
Manage and implement changes and releases, including Weekend Maintenance window activities.
Coordinate and participate in Disaster Recovery exercises.
Contribute to the development, and eventually assume the role, of Problem Manager.
Ensure Incident tickets with open escalation assignments are being addressed promptly and effectively.
Ensure technology is transitioned in and out of the data center according to established Asset Management processes.

Qualifications Required

Bachelor's degree or equivalent combination of education and experience.
Strong analytical, troubleshooting, and problem-solving skills, including issue identification, triage, root cause analysis, and resolution management.
Experience providing application support in a fast-paced, high-availability production environment.
Experience supporting payment systems, transaction processing platforms, and operational workflows.
Experience handling system incidents, payment investigations, technical escalations, and support activities.
Ability to manage multiple priorities and perform effectively under pressure.
Excellent verbal and written communication skills with the ability to interact professionally with customers, vendors, management, and technical teams.
Strong attention to detail and organizational skills.
Ability to work independently, make sound decisions, and collaborate effectively across cross-functional teams.
Ability to lead the team in the absence of the manager.
Technical expertise supporting Windows and Linux environments, network technologies, and enterprise integration solutions such as IBM MQ, Connect:Direct, and SFTP.
Commitment to operational excellence, platform stability, and service reliability.
Availability to participate in a 24x7x365 support model, including system alerts, critical incident response, and weekend maintenance activities.

Qualifications Preferred

Experience supporting real-time payments, ACH, wire, or other financial transaction processing systems.
Experience driving operational improvements through automation, process optimization, and continuous improvement initiatives.
Experience participating in disaster recovery planning, testing, and execution.
Knowledge of ITIL processes, including Incident, Problem, and Change Management.
Experience managing application releases and production change implementations.
Previous experience mentoring team members or serving in a technical lead capacity.
Experience within financial services, banking, or payments industry environments.

Dice Id: sharpdec
Position Id: 53510
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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