Helpdesk

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Judge Group, Inc.
Full Time

Job Description

Location: Malvern, PA
Description: Our client is currently seeking a Helpdesk specialist.

  • Phone support (Leve1-2).
  • Must have CRM skills
Job Description

Provides Tier 1 & 1.5 production and non-production support of applications and databases for software.

Monitors production systems for alerts, outages and system issues.

Seeks continuous improvements for applications, processes, support methods and team effectiveness.

Executes technical procedures to resolve production & non-production issues.

Evaluates systems and processes in an effort to resolves technical problems. Implements effective solutions for break/fix issues.

Develops knowledge of enterprise Systems.

Demonstrates understanding and knowledge of client needs, concerns and challenges.

Updates production and non-production support documentation and adheres to ITIL practices

Contact:

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


Company Information

The Judge Group, celebrating its 50th anniversary, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices in the United States, Canada, and India. The Judge Group serves more than 50 of the Fortune 100 and is responsible for over 9,000 professionals on assignment annually across a wide range of industries.

Dice Id : cxjudgpa
Position Id : 724588
Originally Posted : 1 year ago

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