Contact center Jobs in North Carolina

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Genesys CX Developer

Stanley David and Associates

•

Remote

Contract, Third Party

Job Description:We are seeking an experienced Genesys Developer with strong hands-on expertise in Genesys Cloud CX and Bot Development. The ideal candidate will be responsible for designing, developing, and maintaining customer experience (CX) solutions using Genesys Cloud tools and integrations with bots and automation systems. Key Responsibilities:Design, develop, and implement contact center solutions using Genesys Cloud CX. Build and customize chatbots, voice bots, and virtual assistants usi
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Posted 4 days ago

Technical Lead / Architect - CCaaS implementation for BCX

Telus International Digital Solutions LLC

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Remote

Full-time, Third Party

Role Overview: We are seeking a talented and experienced Solution Architect and Technical Lead to spearhead the CCaaS (Contact Center as a Service) implementation for our prestigious clients. This role will require a deep understanding of contact center technologies, cloud-based solutions, and the ability to lead a team of technical experts to deliver top-notch implementations. Key Responsibilities:Requirement Gathering: Work closely with clients to understand their business needs and requiremen
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Posted 22 days ago | Updated 7 days ago

AVAYA Technical Program Manager

Brezo Business Solutions LLP

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Remote

Contract

Job Title: AVAYA Technical Program ManagerLocation: RemoteDuration : 1-2 years About the Role:We are looking for a highly skilled Technical Program Manager (TPM) with deep expertise in AVAYA contact center technologies and a strong track record of managing telephony transitions and transformations. This is a strategic and hands-on role, requiring exceptional program leadership, stakeholder management, and technical fluency across the AVAYA ecosystem. Key Responsibilities:Lead the end-to-end tra
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Posted 28 days ago

Genesys Developer

Buaut

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Charlotte, North Carolina, USA

Contract

Genesys developer should be able to design, develop, and maintain Genesys-based contact center solutions to meet business requirements.This includes tasks like developing, customizing and configuring IVR flows/call flows, integration with external systems, and troubleshooting issues.Knowledge of different Genesys features like co-browsing/Agent assist/co-pilot and other AI features.
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Posted 43 days ago | Updated 16 days ago

Gen AI Implementation Engineer

U.S. Tech Solutions Inc.

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Charlotte, North Carolina, USA

Contract

Job Description: As a Gen AI Engineer, you will be responsible for building an application that generates code, pipelines, and creates web applications automatically via prompts. You will also play a key role in enhancing our contact center operations using generative AI frameworks. This role requires a deep understanding of AI, machine learning, and software engineering principles, as well as a strong foundation in writing maintainable, testable, and modular code. Responsibilities: Design, dev
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Posted 8 days ago

Avaya Solutions Architect (Voice Transformation Expert)

Brezo Business Solutions LLP

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Remote

Contract

Title: Avaya Solutions Architect Voice Transformation ExpertLocation: Remote Duration: 12-24 months+ Job Description:We re hiring a senior Avaya Solutions Architect with deep expertise in Avaya Aura, CM, SMGR, AES, and IVR systems. This role will lead large-scale voice transition and transformation initiatives, delivering scalable, enterprise-grade contact center architectures. Must-Have Skills: 10+ years of AVAYA architecture experience Expertise in AVAYA Aura, Communication Manager, Session/Sy
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Posted 28 days ago

CX Architect (IVR)

Genius Business Solutions

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Remote

Contract, Third Party

Are you a passionate IT trailblazer a growth-focused, problem-solver who takes full ownership of your work, wants to collaborate & co-create with fellow IT experts, innovate, learn new skills, create new solutions & drive your career to the pinnacle of your potential? If so, you will love working with our Sales Team we are constantly innovating to create breakthrough solutions for our client s growth through a vibrant, fun team culture. Featured in CNBC, Digital Journal, Fox News & CIO Review, G
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Posted 28 days ago | Updated 6 days ago

Genesys Developer at Charlotte, NC / Plano, TX /Atlanta, GA || Onsite from day 1st || Full Time

VeridianTech

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Charlotte, North Carolina, USA

Full-time

Genesys Developer Charlotte, NC / Plano, TX /Atlanta, GA Onsite from day 1st Full Time Overview: Skill: Genesys Developer 10+ years of development and Implementation experience with contact center solutions On-premise and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components. Integrate Genesys with Third-party applications and Systems. Strong development experie
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Posted 28 days ago | Updated 4 hours ago

Digital Product Manager

Strategic Staffing Solutions

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Charlotte, North Carolina, USA

Contract

Digital Product Manager Charlotte, NC W2 Only/NO C2C Required Qualifications: 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 3+ years of financial industry experience 2+ years of Product management experience 3+ years of Agile experience 2+ years of Interactive Voice Response (IVR), Call Routing, Agent desktop or other Contact Center rel
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Posted 12 days ago | Updated 1 hour ago

Voice Engineer / Contract / Remote

Motion Recruitment Partners, LLC

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Remote or Pleasanton, California, USA

Full-time

Our client, a leading healthcare organization dedicated to advancing patient care and safety, is looking for a contract Voice Engineer. This is a fully remote role. Under general supervision of the IT Director, this position is responsible for our client's Voice Services (Contact Center) systems infrastructure to maintain a reliable and predictable service that supports the needs of our client's internal and external facing contact centers. This role will also provide expert technical consultati
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Posted 20 days ago | Updated 1 hour ago

Technical Architect

Compunnel Inc.

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Charlotte, North Carolina, USA

Full-time

Job Summary We are seeking a seasoned Technical Architect to lead multi-disciplinary engineering teams across AI/ML, Responsible AI, DevOps, QA, and platform engineering. This role supports a high-impact digital transformation initiative for a Fortune 500 client. The ideal candidate will bring deep technical expertise, strategic leadership, and a passion for innovation in cloud-native and AI-driven environments. Key Responsibilities Define and drive technical architecture and strategy aligned
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Posted 1 day ago | Updated moments ago

.NET full-stack Developer Lead _ GA, NY, NC

Sensiple Inc.

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Charlotte, North Carolina, USA

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 7 hours ago

IT Systems Engineer

Commonspirit Health

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Remote or Englewood, Colorado, USA

Full-time

Overview Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more tha
Posted 33 days ago | Updated 5 hours ago

NICE Architect/Lead

Capgemini America, Inc.

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Charlotte, North Carolina, USA

Full-time

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you d like, where you ll be supported and inspired bya collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Key Responsibilities: Design and implement call flows using NICE CXone Studio, including ACD, IV
Posted 1 day ago | Updated 1 hour ago

Network Architect

TIA Infotek Inc

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Remote

Full-time

Job Title: Network ArchitectRemoteDuration: Full-Time | Immediate Start Top 3 Required Skills: Network Design & Architecture Experience Hands-on with Palo Alto Networks, including PCNSE certification Experience with SD-WAN Silver Peak Job Description:We are looking for a highly experienced Network Architect with strong expertise in designing and maintaining complex network infrastructures. The ideal candidate will bring 15+ years of experience in enterprise networking, security, and architectur
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Posted 19 days ago | Updated 19 days ago

Cisco UC/Voice/UCCE/UCCX/PCCE Tier III Engineer

Brezo Business Solutions LLP

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Remote

Contract

Cisco UC/Voice/UCCE/UCCX/PCCE Tier Engineer Working Hours: 4 - 10 hr staggered shifts as indicated on draft shift schedule for Eastern Time Zone Estimated Duration: 12-36 months Clearance: Must be able to pass a Public Trust type background check with fingerprinting and drug screening Requirements: Bachelor s degree required or equivalent experience. Five (5) years minimum experience in the Voice/Unified Communications, Unity, Unified Contact Center Enterprise (UCCE), AND Package Contact Cen
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Posted 28 days ago

Senior Data Engineer- REMOTE

Sensiple Inc.

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Remote or New York, New York, USA

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 2 days ago | Updated 12 hours ago

IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste
Posted 19 days ago | Updated 11 hours ago

Teams Voice Support

TEKsystems c/o Allegis Group

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Charlotte, North Carolina, USA

Full-time

Description Required Skills for L3 Voice Support for MS Teams Senior Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services Should understand and be able to support MS Teams, Avay
Posted 1 day ago | Updated 1 hour ago

Technical Project Manager Chatbots and IVR contact centers

Shimento, Inc.

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Remote or Orlando, Florida, USA

Contract

Technical Project Manager Chatbots and IVR contact centers Location: - Orlando, FL Travel might Require up to 70%. Industry: Technology, Healthcare, Consulting, Financial Services, or AI Solutions A Technical Project Manager with experience in chatbots and IVR contact centers will be responsible for overseeing the development and implementation of these technologies within a customer service environment. This includes managing timelines, budgets, and resources, as well as ensuring the successful
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Posted 1 day ago | Updated 10 hours ago