Contact center Jobs in North Carolina

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Teams Voice Support Engineer

TEKsystems c/o Allegis Group

•

Charlotte, North Carolina, USA

Full-time

Teams Voice Support Engineer Charlotte, NC Hybrid: 3 Days in 2 Days remote 12-36 Month Contract Description Required Skills Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services S
Posted 4 days ago | Updated 1 hour ago

Senior Technical Business Analyst || Remote

Apetan Consulting

•

New Jersey, USA

Part-time, Third Party, Contract

Role - Technical Business Analyst Remote role Duration - 12+ months OVERVIEW/SUMMARY Supports development and implementation of solutions to improve processes for Contact Center agents and tools. Successful candidates will work collaboratively across the organization, including the operational teams in the field, to ensure project and initiatives are executable for frontline teams. Develop a deep understanding of customer and employee personas, workflow, difficulties, and processes to garner
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Posted 60+ days ago | Updated 8 days ago

Sr. Technical Solution Architect

Sensiple Inc.

•

Remote or Albany, New York, USA

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 1 day ago | Updated 12 hours ago

Webex CCE Tier 2 Engineer

Cisco Systems, Inc.

•

North Carolina, USA

Full-time

Applications are accepted until further notice. What You'll Do The Operations team for Webex Contact Center Dedicated Instance and Webex Calling Dedicated Instance is responsible for several critical tasks, including continuously monitoring systems for issues and alerting customers when incidents occur, prioritizing and addressing incidents based on severity, performing root cause analysis to prevent future occurrences, conducting post-incident reviews to evaluate responses and identify areas f
Posted 12 days ago | Updated 5 hours ago

Full Stack Lead Software Engineer- Voice & Chat

KeyCorp

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Remote

Full-time

Location: For Those Who Work At Home, Ohio Job Description- Join the Voice & Chat Automation / Contact Center Delivery group as Technical Lead - full stack. Be part of a team that is working on a major modernization effort, revolving around exciting new technologies, like Google Cloud, Dialogflow, AI, UJET, and NICE. The Tech Lead will be responsible for leading building Intelligent Bots and associated components for the KeyBank Bot Squad. We are looking for an experienced Tech Lead to join ou
Posted 33 days ago | Updated 5 hours ago

Calypso Derivative Tester - UFT/Q-Frame Exp.

Sensiple Inc.

•

Remote or Atlanta, Georgia, USA

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 34 days ago | Updated 12 hours ago

QA Automation Engineer - Salesforce

Tandym Tech

•

Charlotte, North Carolina, USA

Contract

A financial services company is currently seeking a new QA Automation Engineer, with a Salesforce background, for a promising opportunity with their growing team. Responsibilities: Work across teams to understand enterprise quality requirements and ensure adoption of core processes and standards Implement the shift-left test strategy as the organization rearchitects our technology platform Partner with DevOps Engineers to fully automate testing throughout the release & delivery processes in the
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Posted 21 days ago | Updated 5 hours ago

Data Architect with AWS (Insurance Domain)

Sensiple Inc.

•

Remote

Contract, Third Party

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 23 days ago | Updated 6 hours ago

Gen AI Solutions Architect -- Remote Role

Script2IT

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Remote

Contract

Position: Gen AI Solutions Architect Location: Remote Duration: Long termRequired Skills: Architectural/technical experience with Gen AI (RAG/chain frameworks, Vector DB searches and embeddings, Agentic AI, etc.) Architectural/technical expertise with cloud especially Google Cloud Platform, Azure, AWS (native, cloud agnostic, container, etc offerings) and cloud/SAAS systems integration. Experience designing REST APIs that facilitate a strong developer experience or simplify systems integration
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Posted 13 days ago | Updated 8 days ago

Senior Project Manager - Client Services - Remote w/ Travel

PMO Partners, LLC

•

Remote

Contract

Senior Manager, Client Services Remote with travel up to 20% of the time Role Description Our Senior Managers in client services serve as leaders for both project teams and clients. Often viewed as a transitional role to leadership, this role usually comes with a learning curve. You'll learn to view entire client organizations, refine your general management skills, drive business decisions, and build our company s assets. Internally, Senior Managers have a seat and a voice at the leadership tab
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Posted 7 days ago

Software Engineering Advisors- Hybrid

Cigna

•

Remote or Franklin, Tennessee, USA

Full-time

The job profile for this position is Software Engineering Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Java Cloud Conversational AI Application Development.Define conversational AI requirements and build, configure, and implement software applications using Object-Oriented Programming concepts and technical expertise in technologies such as Java/J2EE, Oracle, Web Services, Spring Framework, JavaScript, Maven, JSON, JDBC, JPA, Jenk
Posted 34 days ago | Updated 5 hours ago

Remote Customer Service Representative

Infinite Computer Solutions (ICS)

•

Remote

Full-time

Overview Overview TheCustomerServiceAgent/Representative(CSR) is a pivotal role within the Contact Center who receives, investigates and resolvescustomerinquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general issues facing portal and web pages. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applicatio
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Posted 58 days ago | Updated 21 days ago

100% Remote - Customer support representative/Call Center representative -100% Remote - Only W2

Empower Professionals

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Remote

Contract

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months Rate: $13.50 on W2 AI Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually. Closed workspace (any room that can be closed by a door, office, bedroom, etc.) No shared living spaces unless living alone If the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.) Highspeed Internet verification (sc
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Posted 13 days ago | Updated 4 hours ago

SAP Business Analyst - Functional

Sensiple Inc.

•

Remote

Contract, Third Party

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 8 days ago | Updated 6 hours ago

Remote Customer Service Representative Supporting Veterans!

Infinite Computer Solutions (ICS)

•

Remote

Contract

Position: CSR Location: Remote Timing of work 6:00 AM to 7:00 PM in Pacific Time Zone (8-hour rotational shift) Monday to Saturday (Rotational 5 days per week ) JD: The Customer Service Agent/Representative (CSR) is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general inquiries from Veterans on the MDE process and Vete
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Posted 57 days ago | Updated 1 day ago

Lead App Developer

Kforce Technology Staffing

•

Charlotte, North Carolina, USA

Contract

RESPONSIBILITIES: Kforce has a client in Charlotte, NC that is seeking a Lead App Developer responsible for overseeing the development and implementation of conversational AI and IVR solutions. They will lead a diverse team of engineers and developers, working collaboratively to design, develop, and deploy AI-driven conversational interfaces. Responsibilities: * Lead and manage a team of 5+ full-time employees and 10+ contractors * Foster a collaborative and productive work environment * Provide
Posted 56 days ago | Updated moments ago

Analytics Consultant

Motion Recruitment Partners, LLC

•

Charlotte, North Carolina, USA

Full-time

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Analytics Consultant in Charlotte, NC (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but al
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Posted 14 days ago | Updated 1 hour ago

QA Automation Engineer (Salesforce Lightning) - Charlotte, NC

Digital Technology Solutions

•

Charlotte, North Carolina, USA

Contract

DTS is looking for experienced QA Automation Engineer (Salesforce Lightning) for a Direct Client position based in Charlotte, NC Soft Skills: High communication and clarity skills - Self-starter, figures out things independently, but works collaborativelyNot afraid to not know something, but to ask when you don't know Top 3Hard Skills: Proficiency in scripting languages such as Typescript or JavaScriptExperience with Playwright or similar end-to-end testing frameworksExperience with Cucumber a
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Posted 6 days ago | Updated 12 hours ago

QA Automation Engineer (Salesforce Lightning)

Lucid Technologies

•

Charlotte, North Carolina, USA

Contract

Title: Quality Assurance Automation Tester Location: Charlotte, NC (Hybrid) Interview Process: Resume reviewSend them a coding challenge. Candidate must follow instructions and put Pull Request up. Send Pull Request link or username to usSet up 1 hour Zoom/Teams interview. Candidate will be required to go over their coding challenge during the interview on the device they completed it onSelect candidateJob Description: Role: QA Automation Engineer (Salesforce Lightning) Job Responsibilities: He
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Posted 7 days ago | Updated 6 days ago

L3 Voice Support - MS Teams

TEKsystems c/o Allegis Group

•

Charlotte, North Carolina, USA

Full-time

We are seeking a highly skilled L3 Voice Support Technician with deep expertise in Microsoft Teams Voice and enterprise telephony systems. Candidates will be responsible for maintaining, troubleshooting, and optimizing voice platforms integrated with MS Teams, including Cisco, Avaya, Ribbon, and external carrier systems. The ideal candidate will bring strong operational leadership, technical acumen, and a proactive approach to voice service reliability and performance. Please apply for details:
Posted 7 days ago | Updated 1 hour ago