Customer service Jobs in Baltimore, MD

Refine Results
401 - 420 of 540 Jobs

Staff, Software Engineer - Conversational AI

Walmart Inc.

•

Remote or Sunnyvale, California, USA

Full-time

Position Summary What you'll do Cortex Team is Walmarts core A.I. conversational platform, powering the vision of delivering the worlds best personal assistants to Walmarts customers, accessible via natural voice commands, text messages, rich UI interactions, and a mix of all of the above via multi-modal experiences. We believeconversationsare a natural and powerful user interface for interacting with technology and enable a richer customer experiences both online and in-store. We are building
Posted 60+ days ago | Updated 1 hour ago

Scrum Master

VRK IT Vision Inc.

•

Owings Mills, Maryland, USA

Third Party

Location: Owings Mills, MD (Only considering candidates local to the DMV area) If your candidates is not local to DC, MD, VA, please do not submit for this role!! Highly prefer candidates JIRA Align working experience Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individua
Easy Apply
Posted 60+ days ago | Updated 18 hours ago

Technical Writer

ASSYST

•

Laurel, Maryland, USA

Contract, Third Party

ASSYST is seeking a qualified candidate to fill a Senior Technical Writer role in Laurel, MD (Onsite Work) Background: The Technical Writer will engage with Customer Service leadership, project managers, training specialists, subject matter experts (SMEs), and end-users to gather accurate information and ensure documentation reflects processes and procedures accurately. They will create clear, comprehensive, and user-friendly documentation/media, including:User manuals and operational guides (e
Posted 16 days ago

PBM Program Director

Vega Consulting Solutions

•

Baltimore, Maryland, USA

Contract

Vega Consulting Solutions is hiring! a PBM Program Director (or Program Manager) for our direct client. This is a Hybrid based, Director level Job opportunity. The Program Director, ePMO, exists within the ITOPS division aligned to a VP to provide the quality on-time execution of highly complex, multiple project(s) and/or program(s) related to new and optimized business capabilities. The selected candidate will be responsible for both strategic and tactical interface with senior level manageme
Easy Apply
Posted 13 days ago | Updated 7 hours ago

IT Support Specilist

Esvee Technologies Inc

•

Maryland, USA

Contract

Operating system imaging of laptops and desktops, scheduling, post imaging support & troubleshooting, remote operating system deployments, surplus equipment pickups, PC refresh, new hire system deployments Using knowledge and experience with Windows (XP/Windows7/Windows 10/Mac) to provide desktop hardware & software break/fix support. Troubleshoot and resolve desktop hardware, application, printing and networking issues. Resolve desktop issues according to defined IT/ITIL processes/procedures to
Easy Apply
Posted 1 day ago | Updated 5 hours ago

PROVIDER NETWORK CONTRACTING REPRESENTATIVE

TalTeam

•

Remote or Baltimore, Maryland, USA

Contract

Performs a variety of administrative functions and coordination in support of the provider contracting process and initiatives. Responsible for responding to complex and escalated contracting inquiries from a variety of network providers and care partners related to Medicare, Medicaid, Commercial and DSNP contracts. Assists functional teams daily to ensure all requests are handled in a timely and customer focused, professional manner. ESSENTIAL FUNCTIONS: 35% Manage Contracting email boxes. Work
Easy Apply
Posted 44 days ago | Updated 1 hour ago

Senior Network Engineer

Skyline Technology Solutions

•

Glen Burnie, Maryland, USA

Full-time

Our New Teammate Our new teammate will be supporting a Maryland government program in the role of Senior Network Engineer. This program supports a state government-owned MPLS-based service provider network supporting ISP, L3VPN, and EV-based services. The network is a mixture of Optical (Coherent DWDM), MPLS, leased circuits, Metro Ethernet, and SD-WAN technologies. The network supports State/Local government as well as educational subscribers operating over a mixture of fiber optic and leased t
Easy Apply
Posted 28 days ago

Microsoft Dynamics 365 techno-functional consultant

Cyquent, Inc.

•

Remote or Rockville, Maryland, USA

Full-time

Title: Microsoft Dynamics 365 techno-functional consultant Location: Rockville MD Duration: Long-Term Hybrid role Job Description: A Dynamics 365 Business Analyst plays a crucial role in bridging the gap between business needs and technical solutions within an organization leveraging Microsoft Dynamics 365. They work to understand, analyze, and translate business requirements into functional specifications for the Dynamics 365 platform, ensuring that the implemented solution effectively addres
Easy Apply
Posted 20 days ago | Updated 10 days ago

Tier 3 Support Analyst/Platform Administrator

Global CI

•

Woodlawn, Maryland, USA

Full-time

Experience in providing IT Help Desk Tier 3 support and assistance in resolving their technical issues escalated by the Tier 1/2 resources. Train and provide guidance to Tier 1/2 resources on resolving issues and processing requests. Position Description: Provide Tier 3 and Platform Administrator support of the CCaaS (AWS Connect) application. Assist in reviewing, planning and coordinating platform updates, upgrades or maintenance work as defined by the CCaaS Engineers. Assist CCaaS Shift Manag
Easy Apply
Posted 7 days ago

Desktop Support Tech

Cogliano IT Staffing LLC

•

Towson, Maryland, USA

Full-time

Desktop Support Technicians needed for Contract to Hire positions in Towson, MD! The Desktop Support Technicians will be full-time onsite at a customer site performing the following duties: Desktop Technician will provide day to day local\remote. desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.The candidate will also need to facilitate customer resoluti
Easy Apply
Posted 3 days ago | Updated 4 hours ago

Junior Network Engineer

Skyline Technology Solutions

•

Glen Burnie, Maryland, USA

Full-time

Our New Teammate You will be responsible for installing, configuring, and maintaining network infrastructure to support our state agency clients. You will work within an exciting team and continue your development under the tutelage of our talented engineering department. You can expect to spend your time accomplishing the following: 85% of time on Objective 1: Customer operations maintenance and support10% of time on Objective 2: Prioritization, planning, and scheduling5% of time on Objective
Easy Apply
Posted 28 days ago

ServiceNow Developer

International Software Systems, Inc

•

Woodlawn, Maryland, USA

Full-time

Key Required Skills: Experience analyzing the customer requirements and develop a solution architecture that addresses the technical, management, maximizes automation, and provides operational reporting aspects of the proposal. Position Description: Provide development support for ServiceNow projects and enhancements. Develop process workflows and automation strategies. Collaborate with the team in architecture design development and reviews. Lead the development of solution artifacts, such a
Easy Apply
Posted 2 days ago

CCaaS Tier 3 Support Analyst/Platform Administrator

NetVision Resources Inc.

•

Woodlawn, Maryland, USA

Full-time, Contract, Third Party

Position Description: Provide Tier 3 and Platform Administrator support of the CCaaS (AWS Connect) application. Assist in reviewing, planning and coordinating platform updates, upgrades or maintenance work as defined by the CCaaS Engineers. Assist CCaaS Shift Managers in developing and reviewing the service metrics and reporting to customers. Fill in the role as part of the Tier 1/2 support to if needed provide CCaaS 800 Number support when needed (high call volumes or absence Tier 1/2 resources
Easy Apply
Posted 2 days ago | Updated 16 hours ago

CCaaS Tier 3 Support Analyst/Platform Administrator

Omm IT Solutions

•

Woodlawn, Maryland, USA

Contract

Please Note:It's 100% Onsite position. Selected candidate is required to work on-site at SSA headquarters 5 days a week Monday ? Friday. There will be two shifts, Morning and Evening. Morning shift will be staggered staffing from 6:30am-3:30pm. Afternoon shift will be staggered from 2:30pm-10:30pm. Key Required Skills: Experience in providing IT Help Desk Tier 3 support and assistance in resolving their technical issues escalated by the Tier 1/2 resources. Train and provide guidance to Tier
Easy Apply
Posted 9 days ago | Updated 1 day ago

ARCGIS Admin

M9 Consulting

•

Woodlawn, Maryland, USA

Contract, Third Party

Position ARCGIS Admin Location: Woodlawn, MD Duration: 6-12 Months DAY TO DAY RESPONSIBILITIES Every position we take is more rewarding when you know the why behind it. Know your work makes a difference to support those who need it most. If your passion is enabling life changing service to those around, you this is the place for you. Find you passion in a team environment where all members are valued regardless of contractor or employee status. Find your Why with us and take your place in our
Easy Apply
Posted 1 day ago

CCaaS Tier 3 Support Analyst/Platform Administrator

Sky Solutions LLC

•

Woodlawn, Maryland, USA

Full-time, Third Party

Job Title: CCaaS Tier 3 Support Analyst/Platform Administrator Duration: Long term Location: Woodlawn, MD (Onsite 5 days a week) Note: Selected candidate is required to work on-site at headquarters 5 days a week Monday Friday. There will be two shifts, Morning and Evening. Morning shift will be staggered staffing from 6:30am-3:30pm. Afternoon shift will be staggered from 2:30pm-10:30pm. Key Required Skills: Experience in providing IT Help Desk Tier 3 support and assistance in resolving their t
Easy Apply
Posted 8 days ago

CCaaS Shift Lead - Afternoon Shift

NetVision Resources Inc.

•

Woodlawn, Maryland, USA

Full-time, Contract, Third Party

Position Description: Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team. Provide guidance and assistance to Tier 1 and Tier 2 resources as needed. Provide a daily summary (reports through the ServiceNow ITSM) to the customer and technical leads with information on any highlights or issues that may need potentially have bigger impacts. Provide recommendations on tasks that may be handled by the Tier 1 and Tier 2 resources. Provide CCaaS 800 Number su
Easy Apply
Posted 36 days ago | Updated 16 hours ago

Sightline - IT Project Manager - Workday Engagement (118445)

John Hopkins University

•

Baltimore, Maryland, USA

Full-time

Job Title: Sightline - IT Project Manager - Workday EngagementJohns Hopkins Sightline: Unleash Your Impact The Johns Hopkins Sightline Business Modernization Project is more than just a job - it's a mission. We're tearing down walls to unleash the full potential of our people. Baltimore, ranked a top 2024 destination by the New York Times, is your backdrop as you join a dynamic and entrepreneurial team to reimagine the way Johns Hopkins works. We're not just simplifying processes and transformin
Posted 21 days ago | Updated 21 days ago

Front-End Web Applications Developer

Halvik

•

Greenbelt, Maryland, USA

Full-time

Halvik Corp delivers a wide range of services to 13 executive agencies and 15 independent agencies. Halvik is a highly successful WOB business with more than 50 prime contracts and 500+ professionals delivering Digital Services, Advanced Analytics, Artificial Intelligence/Machine Learning, Cyber Security and Cutting Edge Technology across the US Government. Be a part of something special! Position: Front-end Web Applications Developer SUMMARY: NASA SEWP is seeking a front-end Web Applications
Posted 28 days ago

Java Web Applications Developer

Halvik

•

Greenbelt, Maryland, USA

Full-time

Halvik Corp delivers a wide range of services to 13 executive agencies and 15 independent agencies. Halvik is a highly successful WOB business with more than 50 prime contracts and 500+ professionals delivering Digital Services, Advanced Analytics, Artificial Intelligence/Machine Learning, Cyber Security and Cutting Edge Technology across the US Government. Be a part of something special! Position: Java Web Applications Developer SUMMARY: NASA SEWP is seeking a Java Web Applications Developer
Posted 28 days ago