Escalation management Jobs

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IT Customer Relationship Manager

Masterapp Labs

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Richmond, Virginia, USA

Contract

Job Title: IT Customer Relationship Manager Location: Richmond, VA, Hybrid: 2 days onsite / 3 days remote (weekly) Interview: Round 1: Microsoft Teams (remote), Round 2: ONSITE interview in Richmond, VA (required) Local candidates required Job Description: Serve as a point of contact between IT and assigned Districts/business units Build and maintain relationships with business stakeholders and agency leadership Manage escalations related to IT projects, services, and procurements Coordinat
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Posted 4 hours ago

Technical Program Manager, Principal

Blue Origin, LLC

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Seattle, Washington, USA

Full-time

Application close date: Applications will be accepted on an ongoing basis until the requisition is closed. At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We're working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our diverse team of problem solvers as we add new chapters to the history of spaceflight! This role is part of Enterprise Technology (ET), where we
Posted 6 days ago | Updated 7 hours ago

Principal Technical Program Manager - Last Mile Route Planning and Inputs, Routing & Planning

Amazon Stores

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Bellevue, Washington, USA

Full-time

Want to work in a start-up environment with the resources of Amazon behind you? Do you want to have direct and immediate impact on millions of customers every day? In this role, you will be a technical leader with massive impact. If you are a self-starter, enjoy building large scale distributed and orchestration systems, and are intrigued by ambiguous problems, look no further. The Last Mile Tech team is building the next generation of products and services that will fuel future growth of Amazon
Posted 5 days ago | Updated 21 hours ago

Incident Manager - Technical Program Manager

Robert Half

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Redwood City, California, USA

Contract

Description Robert Half is looking for an Incident Manager - Technical program Manager - to drive for a global incident framework, and facilitate, manage incidents to uplevel the security posture across various business functions and teams. This isa hybrid role in Menlo Park, CA. If interested and available, please apply to this job post with your updated resume for Suman Sandhu to review. Requirements TASKS AND RESPONSIBILITIES Augment clients' Threat Detection and Response function in managi
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Posted 2 days ago | Updated 8 hours ago

Principal Technical Program Manager - Last Mile Route Planning and Inputs, Routing & Planning

Amazon Stores

•

Bellevue, Washington, USA

Full-time

Want to work in a start-up environment with the resources of Amazon behind you? Do you want to have direct and immediate impact on millions of customers every day? In this role, you will be a technical leader with massive impact. If you are a self-starter, enjoy building large scale distributed and orchestration systems, and are intrigued by ambiguous problems, look no further. The Last Mile Tech team is building the next generation of products and services that will fuel future growth of Amazon
Posted 5 days ago | Updated 20 hours ago

Senior Service Desk Manager

Paramount Software Solutions, Inc

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Mentor, Ohio, USA

Full-time, Part-time, Contract, Third Party

Job Title: Senior Service Desk Manager Location: Mentor, OH (Onsite) Duration: 6+ CTH Job Summary: We are seeking a highly skilled and experienced Senior Service Desk Manager to lead and manage our global service desk operations. The ideal candidate will have strong people management skills, with experience overseeing offshore service desk teams, ensuring seamless IT support for end users, and driving operational excellence. This role requires a dynamic leader who can foster team collaboratio
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Posted 6 days ago | Updated 2 days ago

POS Support Lead

Photon

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Atlanta, Georgia, USA

Full-time

Job Description: (POS) Support Lead, Atlanta Were seeking a POS Support Lead to oversee day-to-day support operations for our cloud-based Qu POS platform. Youll lead troubleshooting, issue resolution, and vendor coordination making sure stores stay up and running and that tech issues are addressed quickly and effectively. What Youll Do Serve as the go-to expert for POS support issues across brandsLead and mentor a small support team or manage external support vendorsTroubleshoot and resolve PO
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Posted 34 days ago | Updated 2 days ago

IT/IS Manager, Project Management

bioMerieux

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Salt Lake City, Utah, USA

Full-time

Position Summary & Responsibilities: This position is based in Salt Lake City with a 50% onsite requirement - it cannot be fully remote. Known internally as IS Domain Manager NORAM and reporting to the VP IS NORAM, this position is responsible for the Project Manager team in North America. The Domain Manager NORAM supports the project management team by following the bioMerieux project standards, processes and methodology, as well as best practice. This position is responsible to ensure that p
Posted 19 days ago | Updated 10 hours ago

Desktop Support Engineer

HAYS

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New York, USA

Contract

Desktop Support Engineer - Contract or CTP - Niksayuna, NY - $25.00 -$27.00/hr. The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Our client is
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Posted 4 days ago | Updated 8 hours ago

Service Desk Tech III

Compucom Staffing

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Mexico City, Mexico City, Mexico

Full-time

Why Compucom? Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! POSITION SUMMARY: As a Service Desk Tech , you embody technical excellence and leadership in resolving intricate IT issues. Your role extends beyond di
Posted 3 days ago | Updated 7 hours ago

Senior Analyst, Trust & Safety

Russell, Tobin & Associates

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Burlingame, California, USA

Contract

Senior Analyst, Trust & Safety Burlingame, CA (Hybrid Work: Tuesday to Thursday in-office, Monday & Friday remote) Estimated End Date: March 2026 Normal PST business hours, Monday - FridayJob Overview The Senior Analyst, Trust & Safety will play a pivotal role in ensuring the integrity of Client by preventing online and offline scams. The role involves identifying and mitigating vulnerabilities through product verification, transparency, and advertiser knowledge initiatives. Additionally, the S
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Posted 3 days ago | Updated 1 hour ago

Project/Program Manager 3

Kforce Technology Staffing

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Remote or Seattle, Washington, USA

Contract

RESPONSIBILITIES: Kforce has an enterprise client seeking a Project/Program Manager 3 in Seattle, WA. Key Responsibilities: * Manage multiple complex projects simultaneously * Develop, manage, implement and maintain the Structural design standards * Work with diverse stakeholders * This role will be considered the Subject Matter Expert (SME) with regards to Structural Engineering Design and Materials * Manage blocking issues, provide escalation management, anticipate and make trade-offs, and me
Posted 5 days ago | Updated moments ago

Program Manager - Enterprise Digital Platforms

ConsultNet, LLC

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New York, New York, USA

Full-time

Our client is seeking a highly organized Program Manager to lead enterprise technology programs focused on integrating systems from newly acquired businesses. This role will drive critical initiatives across multiple departments, ensuring smooth delivery of large-scale programs aligned with the company's strategic objectives. The Program Manager will work closely with senior leadership and cross-functional teams, coordinating stakeholders, providing executive-level updates, and managing complex
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Posted 20 days ago | Updated 10 hours ago

Database Engineering Manager

McKesson Corporation

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Remote or Atlanta, Georgia, USA

Full-time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patien
Posted 13 days ago | Updated 11 hours ago

Technical Support Specialist - AllParts Medical

Philips North America

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Nashville, Tennessee, USA

Full-time

Job Title Technical Support Specialist - AllParts Medical Job Description Technical Support Specialist - AllParts Medical The position serves as the customer interface for multi-vendor CT support, providing expertise and guidance in problem areas, managing escalations, coordinating resolution, and maintaining the knowledge base. Your role: Provide technical support for AllParts Medical customer and corresponding technical groups, using exceptional knowledge of multi-OEM CT systems to resolve
Posted 1 day ago | Updated 11 hours ago

Appian Development Lead - VP

Citi

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Remote or Tampa, Florida, USA

Full-time

The Appian Development Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide,
Posted 60+ days ago | Updated 10 hours ago

Head of Engineering - Tool Development

Commonwealth Fusion Systems

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Milpitas, California, USA

Full-time

About Commonwealth Fusion Systems: Commonwealth Fusion Systems is on a mission to deliver the urgent transition to fusion energy. Combining decades of research, top talent and new technologies, we're designing and building commercially viable fusion power plants. And working with policymakers and suppliers to build the energy industry of the future. We're in the best position to make it happen. Since 2018, we've raised over $2 billion in capital - more than any other fusion energy company in th
Posted 23 days ago | Updated 11 hours ago

Network Engineer

Zurich North America

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Schaumburg, Illinois, USA

Full-time

Zurich North America is currently hiring a Network Engineer to work for its team out of our North American Headquarters in Schaumburg, IL. This position will provides expertise from a company perspective to various aspects of IT infrastructure. This includes being a trusted advisor for business and IT, providing clear technology and process direction to stakeholders, reviewing internal and external supplier proposals and quotations, and performing the technical validation of supplier solutions t
Posted 7 days ago | Updated 11 hours ago

Director, Consult Partner--Platform Engineering, Consumer & Travel

Kyndryl

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Remote or New York, New York, USA

Full-time

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have training and upskilling programs that you f
Posted 47 days ago | Updated 11 hours ago

Technical Success Engineer

Splunk Inc.

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Texas, USA

Full-time

Description Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our wor
Posted 60+ days ago | Updated 11 hours ago