Escalation management Jobs

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Event Management Specialist

Infomatics Corp

Remote

Contract

An Event Management Specialist provides notification and regular updates for customer impacting network outages as well as Reason for Outage (RFO) summaries at the close of the outage. The Main Responsibilities Responsible for command and control: Facilitating a technical audio or group chat bridge which includes gathering necessary repair agents into one communications forum to capture live-time triage efforts. Translates technical details and documents status of repair activities into custome

Event Management Specialist

Genesis10

Charlotte, North Carolina, USA

Full-time

Genesis10 is currently seeking an Event Management Specialist with our client located in Charlotte, NC. This is a 10+ month contract position. This is a 100% remote position. Responsibilities: Provide notification and regular updates for customer impacting network outages as well as Reason for Outage (RFO) summaries at the close of the outage Responsible for command and control: facilitate a technical audio or group chat bridge which includes gathering necessary repair agents into one communicat

Technical Program Product Manager

Kforce Technology Staffing

Sunnyvale, California, USA

Contract

RESPONSIBILITIES: Kforce has an enterprise client seeking a Technical Program Product Manager 2 in Sunnyvale, CA. Summary: In this role, the Technical Program Product Manager will be responsible for scoping and delivering large, complex programs end-to-end. Responsibilities include collection of business and systems requirements, writing specifications, driving project schedules from design to release, and managing the production launch. Responsibilities: * Lead and coordinate design/implementa

Senior Implementation Enablement Manager

Coveo

Remote or Montreal, Quebec, Canada

Full-time

Job DescriptionJob DescriptionAre you ready to help our implementation's teams reach their full potential and achieve their most ambitious goals?As a Senior Implementation Enablement Manager, you'll play a pivotal role in advancing our technical implementation programs - a strategic position where you can leverage your technical expertise while showcasing your passion for training and communication. This is a rare opportunity to grow in a dynamic and complex technological environment where your

Scrum Master "Prefer local to Seattle, WA, W2 Candidates only "

V.L.S. Systems, Inc

Seattle, Washington, USA

Contract

Role: Scrum Master Location: Seattle, WA - Hybrid Duration: 1+ year Interview: OnlineTest+Phone+F2F Only local candidates with valid documentation may apply. Relocation will not be accepted. Location: Seattle: WA /Hybrid PRIMARY RESPONSIBILITIES Facilitate Scrum ceremonies: daily stand-ups, sprint planning, demos, and retrospectives.Assist in backlog grooming to ensure requirements are known and stories are sized.Track and communicate Epic/Story status, risks and issues to primary stakeholders a

Director, Automation Systems Commissioning

Vention

Montreal, Quebec, Canada

Full-time

Job DescriptionJob DescriptionCompany Description Vention helps some of the most innovative manufacturing companies automate their production floor in just a few days. Vention's online-first manufacturing automation platform (MAP) enables its clients to design, automate, order, and deploy manufacturing equipment directly from their web browser. Vention is headquartered in Montreal, Canada, with offices in Berlin and Boston, and is used in over 3,000 factories on 5 continents. As one of Canada s

Director of Customer Success

Vention

Montreal, Quebec, Canada

Full-time

Job DescriptionJob DescriptionCompany Description Vention helps some of the most innovative manufacturing companies automate their production floor in just a few days. Vention's online-first manufacturing automation platform (MAP) enables its clients to design, automate, order, and deploy manufacturing equipment directly from their web browser. Vention is headquartered in Montreal, Canada, with offices in Berlin and Boston, and is used in over 3,000 factories on 5 continents. As one of Canada s

Support Engineer

Flare

Montreal, Quebec, Canada

Full-time

Job DescriptionJob DescriptionSalary: Support Engineer Life is short. Work somewhere awesome. Flare is a breakout cybersecurity Software-as-a-Service (SaaS) company with a mission to empower organizations to take control of their data and protect their customers, employees and brand by shedding light on external threats. We enable cybersecurity teams to proactively detect high-risk external exposure across the dark and clear web, before threat actors have a chance to leverage it. We unify the c

Scrum Master - Agile

Software Guidance & Assistance

Seattle, Washington, USA

Contract

Software Guidance & Assistance, Inc., (SGA), is searching for a Scrum Master - Agile for a CONTRACT assignment with one of our premier Financial Services clients in Seattle, WA . The Scrum Master will assist multiple Agile development teams with facilitating and coordinating Agile Scrum processes in addition to guiding and coaching the team on Agile Scrum principles and practices. They will work with teams across the organization to understand requirements and will facilitate planning and

Program Manager

Software Guidance & Assistance

New York, New York, USA

Contract

Software Guidance & Assistance, Inc., (SGA), is searching for a Program Manager for a CONTRACT assignment with one of our premier Financial Services clients in New York, NY. As Program Manager, you will bring engineering, business objectives, and best-of-breed technologies together and play a critical role in leading initiatives through needs analysis, iterative implementation of solutions, and measuring impact of those solutions as we deliver on our ambitious vision. This role is highly

Quality Analyst - (FEDWIRE experience required)

Judge Group, Inc.

Chicago, Illinois, USA

Full-time

Location: Chicago, IL Description: The QA Analyst will be expected to have 2-3 years of the following business expertise: Hands on experience in Fedwire Knowledge in FED ISO 20022 standards Good knowledge on ISO MX, FAIM Payment domain with different payment and non-payment message type : FED, SWIFT payments Should have worked on MT103, MT202, MT202 COV, Pacs.008, Pacs.009, Pacs.009COV, Pacs.004, Pacs.002, Camt.056, Camt.050, Camt.007, Camt.029, Admi.006, Admi.002, Admi.998 messages The QA Ana

Workday HCM Implementation Lead

Macro Solutions, Inc.

Washington, District of Columbia, USA

Full-time

Working at Macro Solutions, a leading provider of IT and management consulting services, is an opportunity to collaborate with great people who have a passion for the services they provide to our clients. We are currently looking for a Workday HCM Implementation Lead for some of our upcoming Federal projects in Washington, DC. Federal agency requires ship. Candidate will be responsible for the implementation and subsequent support and maintenance of the functional and technical aspects of our c

File Integration Specialist Team Lead

U.S. Bank

Minneapolis, Minnesota, USA

Full-time

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and dis

Manager, Merchant Accounts

GoBolt

Almont, Colorado, USA

Full-time

Job DescriptionJob DescriptionSalary: Join Our Mission: At GoBolt, we provide a technology-driven, customer-centric and sustainable approach to ecommerce and last-mile logistics for businesses of all sizes from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of the way. We're building North Americas largest electric vehicle fleet to help bring sustainability to an industry notorious for its heavy impact

Senior Manager IT PMO Governance

City National Bank

New York, New York, USA

Full-time

SENIOR MANAGER IT PMO GOVERNANCE WHAT IS THE OPPORTUNITY? The Senior Manager of IT Program Management Office (PMO) Governance defines and manages the governance processes to plan, prioritize, track, and align work efforts across all technology initiatives. The PMO oversees and reports on the technology portfolio to enable effective decision making throughout the organization. The Senior Manager of IT PMO may lead a Team of supervisors and individual contributorsThe PMO Analysis Group owns part a

Advanced Cloud Engineer II

HAYS

Raleigh, West Virginia, USA

Full-time

Advanced Cloud Engineer II - Permanent - Raleigh, NC/Hybrid - $99,000 - $106,000. The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Visa sponsorship not available. Our cl

IT Director Systems Support

Advantage Tech, Inc.

Kansas City, Missouri, USA

Full-time

Advantage Tech is looking for a IT Director of System Support for our KCMO Client. This is a Hybrid position and relocation is offered. The Incident Command Center (ICC) leads the Incident Response executing our playbooks flawlessly as one company focused on restoring service rapidly with minimal customer impact. ICC brings leadership and discipline during an incident and importantly reinforces the program through preparation and planning, with a balance between authoritative and collaborative

Technical Support Engineer - API

Bitcoin Devs Company

Almont, Colorado, USA

Full-time

Job DescriptionJob DescriptionOverview: The Technical Support Engineer - API plays a critical role in providing technical support and assistance to customers utilizing the company's API products. This role is essential for ensuring seamless API integration, troubleshooting technical issues, and delivering exceptional customer support. The Technical Support Engineer - API will collaborate with cross-functional teams to address customer queries and contribute to the development of technical docume

AVP, MarTech Program Manager

Synchrony Financial

Alpharetta, Georgia, USA

Full-time

Job DescriptionJob Description: Organizational Overview: This role will be a part of the Technology and Operations organization on the Analytics and Marketing Technology team and will support the Martech Agile Release Train. This role will report to the VP of Marketing Technology. Role Summary/Purpose: The MarTech Program Manager is responsible for supporting growth and process improvement initiatives for the Marketing function. This role will require collaboration with key Technology Applica

IT Director, Systems Support (Hybrid)

UMB Financial Corporation

Remote or Kansas City, Missouri, USA

Full-time

The UMB Incident Command Center (ICC) leads the Incident Response executing our playbooks flawlessly as one company focused on restoring service rapidly with minimal customer impact. ICC brings leadership and discipline during an incident and importantly reinforces the program through preparation and planning, with a balance between authoritative and collaborative operation modes. As the IT Director of Systems Support, you will bring thought leadership to the Command team, a highly visible funct