Escalation management Jobs

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Director, Assessment Delivery Operations

College Board

•

US

Full-time

Director, Assessment Delivery Operations College Board: Operations Location: Remote-USA or Hybrid 2 days a week to Reston VA office Type: This is a full-time position that includes work on weekends to support test administrations About the Team The Assessment Delivery Operations function, comprising approximately 80 people, oversees the organization's digital operations. This includes everything from onboarding and preparing test centers and students to actively managing test administration. T
Posted 25 days ago | Updated 4 hours ago

Sr. Technical Program Manager (TPM)

Apex Systems

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North Reading, Massachusetts, USA

Full-time

Job#: 2062533 Job Description: Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. Apex has an opportunity for a Sr. Technical Program Manager (TPM). For applicants who are interested in this Sr. Technical Program Manager (TPM) opportunity, send your updated resume to Tom McGrath, Director Strategic Solutions at Here are the details: Position: Sr. Technical Program Manager (
Easy Apply
Posted 23 days ago | Updated 8 hours ago

Lead Information Security Analyst

Wells Fargo

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Charlotte, North Carolina, USA

Full-time

About this role: Wells Fargo is seeking a Lead Information Security Analyst to ensure the successful execution of the organization's strategies, while it algins to IAM Operations. They will translate high-level business goals into actionable plans, ensuring alignment between governance and execution. In addition, drive control oversight, and risk reductions for operations while also identify process efficiencies. In this role, you will: Analyze and optimize IAM business operations, ensuring al
Posted 4 days ago | Updated 7 hours ago

IT Service Manager

Robert Half

•

Bridgewater, New Jersey, USA

Full-time

Description We are seeking an IT Service Manager to join our team. This role is crucial in ensuring efficient IT service delivery across all infrastructure operations. The role is based in Bridgewater, New Jersey, and offers a contract to permanent employment opportunity. The successful candidate will demonstrate leadership in incident and escalation management and uphold high standards of support. The IT Service & Infrastructure Operations Delivery Manager is responsible for ensuring seamless I
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Posted 23 days ago | Updated 4 hours ago

Technical Help Desk L5

TEKsystems c/o Allegis Group

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Newark, California, USA

Full-time

Description Key responsibilities: - Troubleshooting complex technical issues: Diagnosing and resolving advanced problems with operating systems, applications, network connectivity, peripherals, and hardware malfunctions. - User support: Responding to user inquiries via phone, email, ticketing system, or in-person, providing clear explanations and solutions to technical problems. - Software installation and configuration:Installing, configuring, and updating software applications on user workst
Posted 3 days ago | Updated 4 hours ago

IP/ Optical Network Support Manager

PTR Global

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Denver, Colorado, USA

Full-time

On-Site in Denver Job Description: Summary: Regularly perform network maintenance, troubleshooting, and repair tasks related to complex issues. This includes diagnosing and resolving issues related to optical and/or IP backbone networks, ensuring minimal downtime and mitigating repeat offenders Support on-call rotation focused on nuanced failures and escalations (including weekends and holidays) Work closely with other engineers, and external vendors. Collaborate on projects, share knowledge,
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Posted 14 days ago | Updated 4 hours ago

Data Operation Engineering Lead, Hybrid

Abbvie

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Remote or Mettawa, Illinois, USA

Full-time

Company Description AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on X, Facebook, Instagram, YouTub
Posted 20 days ago | Updated 7 hours ago

OT Lead Engineer

Merck KgaA

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Sheboygan Falls, Wisconsin, USA

Full-time

Work Location: Sheboygan Falls, Wisconsin Shift: No Department: LS-SC-EAA Global Automation SME Recruiter: Anthony Johnson This information is for internals only. Please do not share outside of the organization. Your Role Key responsibilities are: E2E delivery of Operational Technology services, ensuring alignment with business objectives.Implement OT technology strategy, standards and architectureTranslate OT solution design into software/hardware code/configurationMonitor and Optimize OT sy
Posted 3 days ago | Updated 7 hours ago

Technical Analyst 2-Support - Night Shift

Oracle Corporation

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No location provided

Full-time

Job Description Building off our Cloud momentum, Oracle has formed a new organization - Oracle Health Applications & Infrastructure. This team focuses on product development and product strategy for Oracle Health, while building out a complete platform supporting modernized, automated healthcare. This is a net new line of business, constructed with an entrepreneurial spirit that promotes an energetic and creative environment. We are unencumbered and will need your contribution to make it a worl
Posted 9 days ago | Updated 7 hours ago

Federal Testing Senior Integration Architect

Oracle Corporation

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No location provided

Full-time

Job Description We're looking for a Senior Integration Architect to join our team. As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. They will lead site deployment and special project testing efforts including all aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. Provides solution
Posted 36 days ago | Updated 7 hours ago

Oracle Database Exadata SME - Strategic Customer Service Manager (SCSM)

Oracle Corporation

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No location provided

Full-time

Job Description Strategic Customer Service Manager (SCSM) Department Database Cloud and Exadata Support Strategic Customers Program (SCP) is a DB Cloud/Exadata initiative with the primary objective of optimal product and service experience for strategic accounts running business on Oracle's Cloud Database Platforms: Autonomous Database, DB and Exa Cloud Services, Exadata, and ZDLRA. Candidates with bi-lingual written and oral communications in the following areas are preferred: English Japan
Posted 20 hours ago | Updated 7 hours ago

Software Test Manager / Portfolio Manager - Senior - TGC

Astrion

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Lackland Air Force Base, Texas, USA

Full-time

Overview Software Test Manager / Portfolio Manager - Senior - T Be the Difference Astrion offers comprehensive services that boost preparedness, optimize performance, and ensure success across various domains, from Cyber to Digital, Mission and Systems, servicing our nation's Civilian, Defense and Space communities. We support customers with Centers of Excellence in Washington DC, Huntsville, AL and Burlington, MA with an additional 36 locations across the U.S. Astrion has an exciting opportunit
Posted 1 day ago | Updated 4 hours ago

Senior Network Operations L3 Engineer

Rockwell Automation

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Remote or Milwaukee, Wisconsin, USA

Full-time

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world
Posted 24 days ago | Updated 7 hours ago

Network Operations L3 Engineer

Rockwell Automation

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Remote or Milwaukee, Wisconsin, USA

Full-time

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world
Posted 24 days ago | Updated 7 hours ago

Datacenter Regional Operations Specialist - Rapid Response

Microsoft Corporation

•

Des Moines, Iowa, USA

Full-time

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Regional Operations Specialist - Rapid Response. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Datacenter Regional Operations Specialist - Rapid Response, you will perform a key role in delivering the core infrastructure and foundational technologies
Posted 27 days ago | Updated 7 hours ago

Tier 2 Support

Link Technologies

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Las Vegas, Nevada, USA

Full-time

JOB-7215Tier 2 SupportLas Vegas, NVC2H / PermLink Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Tier 2 Support to join our team. QUALIFICATIONS Minimum three (3) years of experience in IT support or related technical roles with significant exposure to Tier 2 issues.Well-versed with Windows Server, Active Directory, Group Policy, and Microsoft 365 (administration and troubleshooting).Proven ability to troubleshoot and configure network infrast
Posted 6 days ago | Updated 18 hours ago

Mobile Application Lead - VP

Citi

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Remote or Tampa, Florida, USA

Full-time

About Citi: Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemic
Posted 36 days ago | Updated 7 hours ago

Enterprise Technology Desktop Support Lead Engineer

FanDuel

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New York, New York, USA

Full-time

ABOUT FANDUEL FanDuel Group is the premier mobile gaming company in the United States. FanDuel Group consists of a portfolio of leading brands across mobile wagering including, America's #1 Sportsbook FanDuel Sportsbook, its leading iGaming platform FanDuel Casino, the industry's unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing and its daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television ne
Posted 10 days ago | Updated 7 hours ago

Enterprise Technology Desktop Support Lead Engineer

FanDuel

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Los Angeles, California, USA

Full-time

ABOUT FANDUEL FanDuel Group is the premier mobile gaming company in the United States. FanDuel Group consists of a portfolio of leading brands across mobile wagering including, America's #1 Sportsbook FanDuel Sportsbook, its leading iGaming platform FanDuel Casino, the industry's unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing and its daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television ne
Posted 10 days ago | Updated 7 hours ago

Application Performance Management Engineer: AWS/Datadog

Eliassen Group

•

New York, New York, USA

Contract

Description: ** Hybrid | 3 day/wk | New York, NY** The APM Engineer will be responsible to perform integration in the application performance management / web infrastructure space, on Windows & Java platforms, requiring coding experience. Given the overall requirement to better integrate the teams, close collaboration with other engineering teams is also a key component of the role. This will require a broad exposure to various technologies along with a deep technical knowledge (specifically i
Posted 60+ days ago | Updated 7 hours ago