Genesys Architect Jobs in Michigan

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Genesys Architect

Youngsoft

•

Livonia, Michigan, USA

Third Party, Contract

Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and vendors, we co-create industry specialized digital products, applications software, process, programs, and project outcomes. Headquartered in metro-Detroit, we leverage "pods" of Subject Matter Experts, Business Analysts, Solutions Architects, Software Engineers, and Project Managers, fused with HyperCare th
Posted 60+ days ago | Updated 30 days ago

Genesys Developer

TECH-NET, INC

•

Remote

Third Party, Contract

Genesys Developer Remote / Pacific Time 6 Months SCOPE OF WORK: Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliver
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Posted 29 days ago

Genesys Lead | Remote | Long Term

ApTask

•

Remote

Contract

Job title: Genesys Lead Location : Remote Job type Contract JOB Description: Job Duties: Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolutionInstall and upgrade Genesys components in production environmentGood Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layerDemonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers,
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Posted 4 hours ago

CCaaS Business Analyst ( Genesys)

Visionary Innovative Technology Solutions

•

Remote

Full-time

CCaaS Business Analyst ( Genesys)Location: US and Canada (Remote)Department: IT/Business AnalysisJob Summary:The Business Analyst will play a crucial role in building and defining the requirements for the launch of the Genesys Contact Center as a Service (CCaaS) solution. This role involves working closely with stakeholders to gather, analyze, and document business requirements, ensuring that the implementation aligns with organizational goals and customer needs.Key Responsibilities:Requirement
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Posted 10 days ago

Telecom Administrator (Genesys Cloud)

Proactive Staffing

•

Remote or Cherry Hill Township, New Jersey, USA

Contract

Telecom Administrator: Responsible for providing day-to-day support for the organization's telecommunication systems, with a focus on Microsoft Teams Phone System and Genesys Cloud. This role serves as the first point of contact for telecom-related incidents and service requests, ensuring timely resolution or escalation as needed. The Telecom Administrator works closely with managed service providers (MSPs) and internal IT teams to troubleshoot issues, manage system configurations, and support u
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Posted 2 days ago

Business Intelligence (BI) Developer - Genesys

JSR Tech Consulting

•

Remote

Contract

Location: Newark (hybrid) preferred. Open to remote for the right person. Payrate 60 - 75 per hour Job Description: Level of Experience: 3-5 years BI developer/ Reporting Analyst needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller
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Posted 10 days ago | Updated moments ago

Senior Genesys Developer

Youngsoft

•

Detroit, Michigan, USA

Contract, Third Party

Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and vendors, we co-create industry specialized digital products, applications software, process, programs, and project outcomes. Headquartered in metro-Detroit, we leverage "pods" of Subject Matter Experts, Business Analysts, Solutions Architects, Software Engineers, and Project Managers, fused with HyperCare th
Posted 52 days ago | Updated 30 days ago

Genesys Chatbot consultant/IVR Developer- Remote

Hirex

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Remote

Third Party, Contract

HireX is the North American leader for People Solutions. A key player in the contingent staffing market, HireX provides unrivalled expertise in matching top talent with the most sought after North American employers. Hello, Hope you are doing well! Please do let me know if you are interested in the below role we have with our client. Please share me your updated resume. Genesys Chatbot consultant 12 Months Contract Minimum Remote Video hire Responsibilities - Minimum 3-5 years of application de
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Posted 8 days ago | Updated 3 days ago

Genesys CX Developer

Stanley David and Associates

•

Remote

Contract, Third Party

Job Description:We are seeking an experienced Genesys Developer with strong hands-on expertise in Genesys Cloud CX and Bot Development. The ideal candidate will be responsible for designing, developing, and maintaining customer experience (CX) solutions using Genesys Cloud tools and integrations with bots and automation systems. Key Responsibilities:Design, develop, and implement contact center solutions using Genesys Cloud CX. Build and customize chatbots, voice bots, and virtual assistants usi
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Posted 5 days ago

Systems Administrator - Voice Engineer

Refactor Talent

•

Livonia, Michigan, USA

Full-time

Key Responsibilities: Design, configure, and maintain Genesys Cloud CX3 environments, including architecting call flows and routing strategies.Collaborate with cross-functional teams to integrate third-party solutions, Salesforce, and Verint Workforce Optimization into the contact center ecosystem.Develop and maintain IVR scripts, queues, and user profiles in Genesys Cloud, ensuring high system availability, performance, and security.Troubleshoot and resolve complex issues across Genesys, Cisco,
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Posted 6 days ago

Genesys Lead -WIlmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH / Remote

ProCorp Systems Inc.

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Remote

Contract, Third Party

Demand: Genesys Lead demand Location: Wilmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH / Remote 5 Days onsite / Remote JOB Description: Job Duties: Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolutionInstall and upgrade Genesys components in production environmentGood Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layerDemonstrated knowledge and ability
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Posted moments ago | Updated moments ago

Genesys Lead

Reveille Technologies

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Remote

Contract, Third Party

Hi, Job Title: Genesys Lead Job Location: Wilmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH / Remote Responsibilities: . Job Duties: Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolution Install and upgrade Genesys components in production environment Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer Demonstrated knowledge and ability to trouble
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Posted 3 days ago | Updated 21 hours ago

Genesys Lead

Alchemy Software Solutions LLC

•

Remote

Third Party, Contract

Position: Genesys Lead Location: Wilmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH / Remote JOB Description: Job Duties: Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolutionInstall and upgrade Genesys components in production environmentGood Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layerDemonstrated knowledge and ability to troubleshoot any compl
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Posted 5 hours ago | Updated 5 hours ago

IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.

•

Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste
Posted 20 days ago | Updated 3 hours ago

AWS Developer with Lambda, Node.js, DynamoDB, Genesys Cloud

SidRam Technologies

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Remote

Contract

Job Title: AWS Developer (Lambda, Node.js, DynamoDB, Genesys Cloud) Location: Remote Duration: 12+ Months Job Summary: We are looking for an experienced AWS Backend Developer to augment our current team supporting Genesys Cloud integrations. This role involves enhancing and developing serverless applications using AWS Lambda, Node.js, and DynamoDB, with a focus on data transformation and efficient file transfers. Key Responsibilities: Support post-migration integration of Genesys Cloud into the