Help desk Jobs in Chicago, IL

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Helpdesk Support Specialist

TEKsystems c/o Allegis Group

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Chicago, Illinois, USA

Full-time

Description: This team of 6 provides complete issue resolution for 500 corporate end users. Their ServiceDesk is resolves 80% of all tickets, unless they needs to be escalated to apps support or desktop teams. The Technical Support Representative helps ensure proper systems operation so that end users can accomplish business tasks. This individual applies analytical and problem-solving skills to help identify, communicate, and resolve systems issues. The individual will work with IT and business
Posted 4 days ago | Updated 4 hours ago

Help Desk Manager

VC5 Consulting

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Chicago, Illinois, USA

Full-time

Positon: Help Desk Manager Position Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Service Desk agents and oversee remote support operations for offices in Los Angeles, San Francisco, Dallas, Washington D.C., and New York. Key responsibilities include managing IT systems such as SCCM, SolarWinds Service Desk, Office 365, and Active Directory. Key Responsibilities: Team Leadership: Provide guidance and mentorship to the Service Desk team to ensure exceptional custom
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Posted 26 days ago | Updated 3 days ago

Helpdesk Level 1

Microtek Staffing Services

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Chicago, Illinois, USA

Full-time

Job Title: Help Desk Support Engineer Job Duration : Full Time Job Location : Chicago, IL Job Description : Responding to inquiries from members and users to help them resolve technical issues via email or in person. Diagnose, troubleshoot, and resolve software, hardware, and network problems for Portal employees and members. Log all help desk interactions and maintain accurate records of issues and resolutions. Conducting preventative maintenance checks and updates the technology infrastructu
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Posted 40 days ago | Updated 31 days ago

Help Desk Analyst II

Robert Half

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Itasca, Illinois, USA

Contract

Description We are in search of a Help Desk Analyst II to be part of our team in ITASCA, Illinois. The position plays a critical role in providing technical support to our team members. The ideal candidate will have extensive experience in handling Windows OS 10 Pro\11, Windows AD, DNS, DHCP, Azure, and O365 Admin. This role also requires the ability to work on MacBook\JAMF Pro, Linux OS, and Atlassian\Jira\Confluence. Responsibilities: Provide support for Windows OS 10 Pro\11, Windows AD, DNS,
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Posted 4 days ago | Updated 5 hours ago

Help Desk

Apexon

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Remote

Full-time

Required Skills ITIL Service Management; Information Technology (IT);Service Desk; Call Triage and incident creation; previous ServiceNow experience is required. MUST have ability to operate in shifts outside standard working hours. Preferred Skills Experience with reporting creation within ServiceNow. Responsibilities: Responsibilities: 1) Field incoming user communication via phone call or email, perform initial support and analysis to understand classification and issue. 2) Create and assign
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Posted 60+ days ago | Updated 10 days ago

Help Desk Analyst

Network Data Systems

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Schaumburg, Illinois, USA

Full-time

The Help Desk Analyst will support NDS at their Schaumburg HQ by providing support to include technical advice, guidance, and informal training to end users (local and remote) for hardware and software. Perform necessary diagnostic and corrective actions for hardware and software problems. Respond, resolve and document all service tickets using NDS proprietary ticketing system. Provide high level of customer satisfaction in a timely manner. The right candidate will possess a balance of both tech
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Posted 60+ days ago | Updated 2 days ago

IT Help Desk Coordinator

JBC powered by Workgenius

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Remote or Los Angeles, California, USA

Contract

IT Help Desk Coordinator with a Top University in Los Angeles! Job Title: IT Help Desk Coordinator Location: Los Angeles, CA (minimum 2 days per week on-site) Pay rate: $25 31/HR Duration: 6 months + Summary: Service Desk Agent I is responsible for supporting the end user community. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other
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Posted 24 days ago | Updated 16 days ago

Regional IT Support Manager

Vi

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Chicago, Illinois, USA

Full-time, Third Party

The Regional IT Support Manager is responsible for managing the IT support function for their assigned locations, including providing leadership and support to the Community Technology Support Coordinators, managing the Help Desk to ensure that published service level agreements (SLAs) are being met for the assigned locations, and oversight of any third-party vendors providing support. This position also assists with the everyday tasks involved with the maintenance and support of the computing e
Posted 10 days ago

Entry level Desktop support

Sunrise Systems, Inc.

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Chicago, Illinois, USA

Contract

Looking for a Onsite Entry level Desktop Support in Chicago, IL. Job Details: Job Title: Entry Level Desktop Support Job Duration: 6 Months on W2 Job Location: Chicago, IL 60611 Job Description: Responsibilities: As a Support Specialist, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer s
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Posted 46 days ago | Updated 13 days ago

Desktop Support Technician

Brooksource

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Chicago, Illinois, USA

Contract

Deskside Support Technician Chicago, IL - 1 Day a week remote work optional after probationary period Public Trust Clearance eligible Duration: 6m Contract to Hire Pay:$30-$35/hr Job Summary Our government client is seeking a Helpdesk Associate to join their support team to provide essential IT services to multiple customers within the Department of Justice. The program encompasses a wide range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance
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Posted 17 days ago

Enterprise IT Operations Support Manager

Cook County Bureau of Human Resources

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Illinois, USA

Full-time

Under the direction of the Director of Enterprise Solutions, is responsible for the daily operations of information services activities such as IT Help Desk/End User Services Operations. Manages support staff whose main duty is to troubleshoot technical PC and or network issues for end users. Responsible for hiring, assigning and monitoring workload, determining priorities and ensuring that division objectives are met. Performs other duties as assigned. Attention Applicants: Please be advised
Posted 58 days ago

IAM Analyst

Kforce Technology Staffing

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Chicago, Illinois, USA

Contract

RESPONSIBILITIES: Kforce has a client that is seeking an IAM Analyst in Chicago, IL. Duties Include: * IAM Analyst will provide front line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals * Responsible for responding to, documenting, and resolving service tickets in a timely manner according to provided SLA's * Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls
Posted 4 days ago | Updated 1 day ago

Corporate Help Desk

Kforce Technology Staffing

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Remote or Tampa, Florida, USA

Contract

RESPONSIBILITIES: Kforce is currently seeking to hire on a Corporate Help Desk Associate. REQUIREMENTS: * Health insurance/Benefits experience, Payroll, Onboarding, Human Resources, Time Entry experience * Strong communication skills (verbal/written/interpersonal) * Call center experience where critical thinking was key, not just reading from scripts * Strong critical thinking and problem-solving skills * Experience in fast paced environments and multi-tasking * Remote work experience (self-reg
Posted 2 days ago | Updated 1 day ago

Desktop Support

HCL Global Systems

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Riverwoods, Illinois, USA

Contract

Job Title-Desktop Support Onsite-Indianapolis, USA Onsite-Riverwood, IL, USA Client-UST/Wolters Kluwer Mandotory Skill- It Support, It Service Desk, End User Computing The ideal candidate should have the ability to work creatively and analytically in a problem-solving environment. The ideal candidate must possess excellent written and verbdal communication skills with the ability and knowhow to collaborate effectively with domain experts and IT leadership team. The Support Analyst will provide s
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Posted 11 days ago | Updated 3 days ago

Helpdesk Support: I (Junior)-Remote Position

Corus Consulting

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Remote

Contract

Corus is looking for Helpdesk Support: I (Junior)- Description:As a Vulnerability and Device Remediation Specialist, your mission is to fortify our organization's digital defenses by identifying and addressing vulnerabilities in our systems and networks. You'll be the frontline medic, swiftly diagnosing and treating any security weaknesses to ensure our data remains secure and our operations uninterrupted. Prioritize vulnerabilities based on risk and urgency. - Collaborate with system administr
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Posted 11 days ago | Updated 2 days ago

Director of Service Delivery / Operations / MSP or Consulting Experience Needed / $130k

Motion Recruitment Partners, LLC

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Chicago, Illinois, USA

Full-time

Job Description Our client seeks a Director of Service Operations to lead customer service excellence. In this pivotal role, you'll oversee the Service Department, managing technical support, troubleshooting issues, and driving daily operations. You'll inspire a motivated team, earn trust across employees and management, and prioritize top-notch customer experiences. The ideal candidate has proven experience managing client relationships and deep knowledge of escalation practices. You'll levera
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Posted 30 days ago | Updated 4 hours ago

Desktop Support Technician

TEKsystems c/o Allegis Group

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Oak Brook, Illinois, USA

Full-time

Description: We currently have an opening for a Desktop Support Technician position in Oak Brook, IL. This team of five is in need of a Desktop Support specialist to join their team. They provide complete issue resolution (L1-3) to support more than 1000 end-users. The day-to-day work varies from phone/email support, project-based work, to walk-ups and C-level executive support. The responsibilities of this position include responding to calls, tickets, and emails to troubleshoot reported issue
Posted 2 days ago | Updated 5 hours ago

IT Support Specialist

TEKsystems c/o Allegis Group

•

Chicago, Illinois, USA

Full-time

Description: The organization has roughly 100 end users, with the hybrid schedule there would be 20-50 onsite at a given day. This team of 6 consists of IT Lead, Senior HD Specialists who handles L2-3 issues, Engineer, Sys Admin, IT Operations, and a Project Manager. They are looking for L1 HD specialist to be the first point of contact for all Helpdesk issues. While they do have a ticketing system in place, most service request come in via email. (Tickets generated via ServiceNow). The individu
Posted 4 days ago | Updated 4 hours ago

Desktop Support Technician

TEKsystems c/o Allegis Group

•

Oak Brook, Illinois, USA

Full-time

Description: Our client has a team of 5 that is looking for a Desktop Support specialist to join their team. This team supports 1000+ end users providing complete issue resolution (L1-3). Day to day varies from phone/email, project-based work to walk-ups and C-level executive support Responsibilities will include: *Responding to calls, tickets and emails to troubleshoot reported issues in a helpdesk environment. *Answering tickets via phone and email and own resolution of all of the issues. *Tr
Posted 3 days ago | Updated 5 hours ago

IT Support Specialist

TEKsystems c/o Allegis Group

•

Chicago, Illinois, USA

Full-time

Description: Walton Street Capital is a commercial real estate company. Over 25+ years, Walton Street has developed the expertise to underwrite, acquire, originate, manage, and service commercial equity and debt investments across asset sectors. The organization has roughly 100 end users, with the hybrid schedule there would be 20-50 onsite at a given day. This team of 6 consists of IT Lead, Senior HD Specialists who handles L2-3 issues, Engineer, Sys Admin, IT Operations, and a Project Manager.
Posted 4 days ago | Updated 4 hours ago