Helpdesk jobs | Dice.com

Harrisburg, Pennsylvania

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Today

2+ years Help Desk / System Administration / Call Center experience highly desired.Incident & Ticket Management experience with ticketing/call-tracking tools, preferably ServiceNow.Network Monitoring & Troubleshooting monitor network issues/outages using tools such as SolarWinds/SquaredUp, perform Level 1 diagnosis, and escalate.End-User Support & Escalation troubleshoot user issues, prioritize incidents, create tickets, and escalate to Tier 2 engineers/vendors when needed.Excellent Communicatio

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Contract, Third Party

Depends on Experience

Help Desk

Hybrid in Dimondale, Michigan

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Today

We are seeking a customer-focused IT Help Desk Specialist 1 to provide frontline IT and service administration support for the Michigan Public Safety Communications System (MPSCS) under the State of Michigan's Cybersecurity & Infrastructure Protection Services division. This role handles Tier 1 technical support, ticket management, incident diagnosis, and service request fulfillment for state employees, first responders, and partner public safety agencies. Client: State of Michigan DTMB / MPSC

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Contract, Third Party

Depends on Experience

Help Desk

Hybrid in Dimondale, Michigan

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Today

Our client is looking for a Help Desk to be responsible for providing IT support employees and partners. Tasks: Log, track, and monitor all requests. Fulfill pre-defined and pre-approved services. Log, categorize, and prioritize incidents. Performs initial diagnosis and determine if escalation is necessary, either functional or hierarchical as appropriate. Investigate and diagnosis issues per internal policies and procedures. Apply resolutions and/or workaround as appropriate to restore cli

Contract

Depends on Experience

Help Desk

Hybrid in Dimondale, Michigan

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Today

HelpDesk Support Dimondale,MI Hybrid Key Responsibilities & Tasks: Communication: Answer incoming calls and emails, meeting identified response standards. Request Logging: Log requests for technical assistance received via the dedicated support phone or email into the ticketing system. Case Monitoring: Monitor open cases for resolution within established timeframes and escalate to appropriate parties when necessary. Performance Metrics: Maintain acceptable levels for identified metrics, such as

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Contract

Depends on Experience

Help Desk

Salt Lake City, Utah

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Today

Job#: 3045648 Job Description: Help Desk Location: Salt Lake City, Utah (Hybrid) Role Overview As a Level 1 Help Desk Technician, you will provide technical support to an internal retail team. The role involves using a ticketing system to manage and resolve customer tickets, ensuring a high level of customer satisfaction. This position offers an opportunity to join and grow within the organization. Key Responsibilities Utilize ServiceNow for ticket management and resolution tracking.Handle a

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Full-time

$21 - $21 per hour

Helpdesk Analyst - Dimondale, MI

Hybrid in Dimondale, Michigan

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Today

DTS is looking for HelpDesk Analyst for our direct client Position in Dimondale, MI Role description : Top Skills & Years of Experience: -2-3+ years of previous Tier 1 IT Helpdesk experience -2-3 + years of previous Service Administration experience -2-3+ years of IT Troubleshooting experience -Associates degree (IT Related) Required: 2-3+ years of previous Tier 1 IT Helpdesk experience2-3 + years of previous Service Administration experience2-3+ years of IT Troubleshooting experienceAssociate

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Contract

DoE

Helpdesk Analyst

Scottsdale, Arizona

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Today

Location: Scottsdale, AZ Salary: $20.00 USD Hourly - $23.00 USD Hourly Description: Our client is currently seeking a Helpdesk Analyst: FULLY ONSITE - Monday to Friday Responsibilities Help Desk Support, provides support to end users for computer, application, system, device, access and hardware issues.Identifies, researches and resolves the most complex technical problems.Being a Help Desk Support, responds to telephone, email and online requests for technical support.Documents, tracks, and

Contract

USD 20.00 - 23.00 per hour

Application Support Help Desk Analyst

Raleigh, North Carolina

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5d ago

Hi, I am Looking for Application Support Help Desk Analyst for my client. Skill: Experience and knowledge of browser-based applications. Experience researching, analyzing and interpreting automated system problems. Experience working in an Application Support-based (not hardware) help desk environment. Working knowledge of social services and Child Welfare program. Broad knowledge of the PATH NC application and functionality. Experience in phone-based Customer Service focused roles, being

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Contract

Up to $22

Helpdesk Analyst

Philadelphia, Pennsylvania

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20d ago

Name of Position: Helpdesk AnalystLocation: Philadelphia PANote: 2 rounds of interviews; 1 will be online second interview will be in-person Job descriptionMinimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Management Helpdesk applicationExperience using Genesys Cloud contact center and customer experience platformStrong customer service skills; telephone etiquetteGreat team-oriented interpersonal skillGreat organizational skillsExcellent an

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Third Party, Contract

Depends on Experience

Helpdesk Analyst

Philadelphia, Pennsylvania

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29d ago

Name of Position: Helpdesk AnalystLocation: Philadelphia PANote: 2 round of interview 1 will be online second interview will be in-person Job descriptionMinimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Management Helpdesk applicationExperience using GroupLink s eHelpdesk platformExperience using Genesys Cloud contact center and customer experience platformStrong customer service skills; telephone etiquetteGreat team-oriented interpersonal

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Third Party, Contract

$40 - $45

Helpdesk Analyst

Philadelphia, Pennsylvania

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28d ago

Name of Position: Helpdesk AnalystLocation: Philadelphia PANote: 2 round of interview 1 will be online second interview will be in-person Job descriptionMinimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Management Helpdesk applicationExperience using Genesys Cloud contact center and customer experience platformStrong customer service skills; telephone etiquetteGreat team-oriented interpersonal skillGreat organizational skillsExcellent analy

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Contract, Third Party

Depends on Experience

IT Help Desk Technician I

Pasadena, California

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Today

Join an established, yet growing company // tremendous stability and growth within the team This Jobot Job is hosted by: Lincoln Sprague Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $23 - $25 per hour A bit about us: We are an established manufacturers in Southern California, with both a local and global presence. We've been experiencing steady growth year-over-year and looking to add another individual to our Help Desk Team. With over 5

Full-time

USD 23.00 - 25.00 per hour

Help Desk Analyst (Onsite interviews - Hybrid)

Hybrid in Dimondale, Michigan

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Today

Client: State of MI Job ID: 165509 Posting Title: Dimondale, MI - IT - CSS - MPSCS - N/A - Help Desk 1 Job Title: Help Desk 1 Job Location: 7150 Harris Drive, Dimondale, MI, 48821 Projected Start Date: 10/12/2026 Projected End Date/Duration: 1 Years from projected start date with possible extension Interview Process: In person interviews will be conducted in Lansing. Duration: 1 year with possible extension - This is intended to be a long-term project. Hybrid: Resource will be workin

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Third Party, Contract

Depends on Experience

Help Desk / IT Support / Customer Service / Service Support Analyst

Hybrid in Raleigh, North Carolina

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Today

09/17/2026 Position:NCDHHS - Service Support Analyst- Mid Level Location: 1915 Health Services Way Raleigh, NC Hybrid Duration: 12 Months Job Description: CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of PATH NC issues. Complete Description: Overview Application/Production Support role for the Child Welfare/PATH NC application. Provides assistance to external customers

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Third Party, Contract

$20 - $22

Help Desk Technician

Nashville, Tennessee

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5d ago

Title: Help Desk Technician Location: Nashville, TN Duration: 6 Months Onsite Metro ITS is looking for a Help Desk Technician to join our 24x7x365 Tier 1 Help Desk team. The Help Desk is the first point of contact for Metro Nashville employees who need technical assistance. We support customers by phone, email, and service portal. The technician will troubleshoot, resolve, document, and escalate technical issues and service requests. The work can range from simple password and account issues to

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Contract, Third Party

Depends on Experience

IT Help Desk Technician I

Anaheim, California

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Today

Full-time

USD 23.00 - 25.00 per hour

IT Help Desk Technician I

Glendale, California

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Today

Full-time

USD 23.00 - 25.00 per hour

Tier 1 Helpdesk Technician

Owasso, Oklahoma

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7d ago

Position:Tier 1 Helpdesk Technician Position Type: Contract Compensation: $21.00 - $25.00 per hour DOE Location: Owasso, OK Job Summary: The IT Help Desk Technician I serves as the first point of contact for employees seeking technical assistance. This position provides Tier 1 support for Microsoft 365 applications, user accounts, workstations, and IT equipment while delivering exceptional customer service. The technician is responsible for responding to help desk requests, onboarding and offbo

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Contract

$25

Urgent Role: Help Desk Analyst-Video Support: London, Ohio.

London, Ohio

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16d ago

Title/Role: Urgent Role: Help Desk Analyst 2-Video Support/ HD2 Work Location:Onsite JD: Job will be in person working in London, Ohio. equipment supplied Video Support Specialist Education: Preferred Education:4-year college degree Years of Relevant Experience:2 years Key Skills: Process and schedule for videoconference requestsand manage otherissues via telephone and email.Last year we scheduled over 12,000 conferences. Utilize Microsoft O365 Assist with day-to-day managem

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Contract, Third Party

Depends on Experience

Helpdesk Support - 3rd Shift

Columbia, South Carolina

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5d ago

Hansen Talent Group is seeking a Helpdesk Support Technician to support after-hours operations for a large IT institute in the greater Columbia, SC area. The ideal candidate is able to work 5:30PM - 7AM EST and interested in growing and learning as an IT Professional within an enterprise setting. The Helpdesk Support Technician will be responsible for providing end-user support and monitoring system/network logs to identify any potential performance issues and support incident management effort

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Full-time, Third Party

Depends on Experience