IT service management jobs in Tennessee

Major Incident Management Coordinator / IT service management

Remote

•

Today

4 Positions. Job Title: Major Incident Management Coordinator Role Overview: The Major Incident Management Coordinator is responsible for overseeing and facilitating operational activities during critical incidents. This role ensures timely communication, effective coordination, and structured resolution tracking to minimize business impact and support audit readiness. Key Responsibilities: Bridge call facilitation Lead and manage incident bridge calls to ensure effective collaboration among st

Easy Apply

Contract, Third Party

Depends on Experience

Sr Director Analyst - IT Service Management

Remote or Texas

•

Today

Senior Director, Analyst (North American and EMEA) About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a

Full-time

USD 172,000.00 per year

ITIL Service Management Consultant - (NPW)

Remote

•

Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

IT Service Desk Manager

Chapel Hill, Tennessee

•

Today

Join Rimkus and unlock your potential with endless opportunities for growth, learning, and making a difference! Rimkus is a worldwide leader in Engineering and Technical Consulting. Rimkus experts specialize in building envelope, engineering, forensic consulting, dispute resolution, construction management services, and solutions built for the environment. NOW IS THE TIME to join this growing and stable company! A Service Desk Manager at Rimkus leads the technical support team to provide respons

Full-time

Manager, IT Service Delivery & Enterprise Applications- Remote (Anywhere in the U.S.)

Remote

•

Today

GuidePoint Security provides trusted cybersecurity expertise, solutions and services that help organizations make better decisions and minimize risk. By taking a three-tiered, holistic approach for evaluating security posture and ecosystems, GuidePoint enables some of the nation's top organizations, such as Fortune 500 companies and U.S. government agencies, to identify threats, optimize resources and integrate best-fit solutions that mitigate risk. Managers, IT Service Delivery & Enterprise Ap

Full-time

ServiceNow Architect (Telecom)

Remote

•

Today

Role: ServiceNow Architect (OMT/ TSM)Duration: Long term ContractLocation:- RemoteRoles and Responsibilities Implementation of ServiceNow Modules, administration, improvement and support of latest ServiceNow platform.Perform all aspects of Platform Administration, Design, Development and implementation of ServiceNow.Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.Ex

Easy Apply

Third Party, Contract

Depends on Experience

Incident Management Coordinator (Remote USA only)

Remote

•

Today

If you are interested in below remote position please send your resume. Job Title: Major Incident Management Coordinator Location: Remote - USA only Duration: 6+ months (extends) JOB DESCRIPTION Role Overview The Major Incident Management Coordinator is responsible for overseeing and facilitating operational activities during critical incidents.This role ensures timely communication, effective coordination, and structured resolution tracking to minimize business impact and support audit readine

Easy Apply

Contract

Depends on Experience

ServiceNow Lead Technical Consultant - ITSM/ITOM

Remote

•

Yesterday

IntroductionAs a Lead ITSM /ITOM TC, you will be responsible for overseeing IT Service Management workflows within the organization. You will be working closely with the IT Operations team to ensure smooth functioning of IT services and processes. ResponsibilitiesLead workshop sessions to gather requirements and discuss ITSM processesDocument user stories and business requirementsConduct product demonstrations to showcase ServiceNow capabilitiesConfigure solutions within ServiceNow platformProvi

Easy Apply

Part-time

90 - 100

Clinical User Experience Analyst-# 26-19735

Remote

•

29d ago

Duration: 2+ Years Role OverviewClient is seeking a Clinical User Experience Analyst with a strong Project Management background to support the Clinical Information System (CIS) Consolidation Project. The role sits at the intersection of clinical user experience, IT Service Management (ITIL), Service Desk optimization, and formal project management.Key ResponsibilitiesEngage directly with clinicians and clinical end users across various settings to gather user-experience, workflow, and service r

Easy Apply

Contract

$80 - $90

Senior ServiceNow Integration Engineer

Remote

•

Today

Infinite Solutions Inc. is a California-based Information Technology Solution provider specializing in delivering enterprise technology and digital transformation solutions for public-sector clients since 1997. With deep expertise in systems integration, ERP implementations, data analytics, and modernization, we support mission-critical initiatives for State and local agencies. Our team is known for combining technical excellence with a practical, results-driven approach to solving complex busin

Easy Apply

Contract, Third Party

Depends on Experience

Ivanti Developer

Remote

•

Today

Job SummaryWe are seeking an ITSM Platform Developer with hands-on experience configuring, developing, and supporting enterprise ITSM platforms. The ideal candidate will have strong experience with Ivanti Neurons for ITSM or comparable platforms such as ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus. The role focuses on ITSM workflows, service catalog, business rules, automation, integrations, reporting, and platform support. Key ResponsibilitiesConfigure and customiz

Easy Apply

Contract

ServiceNow Developer @ Remote (Partime with Flexible hrs)

Remote

•

Today

Note Part time ServiceNow Developer Remote (Partime with Flexible hrs)Mandatory Skills & Certifications: ServiceNow Software Asset Management (SAM) Hardware Asset Management (HAM) ServiceNow Certified Application Developer (CAD)Certified System Administrator (CSA)ITSM (IT Service Management)ITIL (Information Technology Infrastructure Library)CAD, CSA ITSM & ITIL ACTIVE Certifications

Easy Apply

Third Party, Contract

Depends on Experience

Senior Consultant Moveworks & Enterprise AI Solutions

Remote

•

Today

Job Title: Senior Consultant Moveworks & Enterprise AI Solutions Practice Area: Human Capital / HR Strategy & Technology Location: Remote Employment Type: Contract Position Summary We are seeking a Senior Consultant specializing in conversational AI and enterprise integrations to lead client implementations of the Moveworks AI Assistant platform. In this role, you will guide enterprise clients across discovery, architecture, configuration, testing, and deployment to transform IT and HR service

Easy Apply

Third Party, Contract

Depends on Experience

IT Data Management - Journey (ITDM-J/ETS)

Remote or Olympia, Washington

•

Today

Salary : $90,096.00 - $121,176.00 Annually Location : Thurston County - Olympia, WA Job Type: Full Time - Permanent Remote Employment: Remote Optional Job Number: 2026-07422 Department: Health Care Authority Division: ETS Opening Date: 09/04/2026 Closing Date: 9/17/2026 11:59 PM Pacific Salary Information: The high end of the salary range, Step M is typically a longevity step Description IT Data Management - Journey (ITDM-J/ETS) 71055972 This role provides the incumbent the ability to build a d

Full-time

USD 90,096.00 - 121,176.00 per year

ServiceNow Architect

Remote

•

Today

NOW OPEN | SERVICENOW ARCHITECT We are seeking an experienced ServiceNow Architect to design and lead enterprise-scale ServiceNow/ESM solutions across multiple business units. The ideal candidate will have deep expertise in ServiceNow architecture, ITSM, CMDB/CSDM, ITOM, integrations, security, and platform governance, along with federal experience. Location: USA Job Type: Contract Work Mode: Remote Clearance: Public Trust Required Key Requirements8+ years of ServiceNow / ESM architecture ex

Easy Apply

Contract

Depends on Experience

IT Service Desk Professional

Remote

•

2d ago

IT Service Desk Professional Provide frontline IT support by diagnosing and resolving hardware, software, and network issues using basic IT knowledge and troubleshooting skills. Deliver first-contact resolution for most incidents while ensuring excellent customer service and issue ownership. Key Responsibilities Troubleshoot computer, printer, network, and Microsoft product issues Support healthcare/clinical applications Log incidents, document solutions, and maintain knowledgebase updates Escal

Easy Apply

Contract

$20 - $23

Service Desk Analyst

Nashville, Tennessee

•

Yesterday

Role Summary: The Service Desk Analyst serves as the first point of contact for end users, providing technical support and resolution for IT incidents and service requests. The role is responsible for delivering high-quality customer service, ensuring timely issue resolution, maintaining SLA compliance, and supporting a wide range of workplace technologies, including Microsoft 365, endpoint devices, identity management, and collaboration tools. Key Responsibilities: Incident & Service Request

Easy Apply

Contract

Depends on Experience

Solutions Principal – Application Engineering & Digital Solutions

Remote

•

Today

Company Overview Scalence is a growing IT services and managed solutions organization that helps clients modernize technology environments, improve operational performance, and scale critical capabilities. We combine consultative solutioning, global delivery, and domain expertise to develop practical, measurable solutions across application engineering, cloud, data and AI, quality engineering, infrastructure, automation, cybersecurity, and managed services. Role Overview The Solutions Principal

Easy Apply

Full-time

Up to 200,000

EIM Data Manager (IT Data Management - Journey)

Remote or Lacey, Washington

•

Today

Salary : $90,096.00 - $121,176.00 Annually Location : Thurston County - Lacey, WA Job Type: Full Time - Permanent Remote Employment: Flexible/Hybrid Job Number: 2026-ITSO5433-06144 Department: Dept. of Ecology Division: Information Technology Services Opening Date: 07/30/2026 Closing Date: Continuous Salary Information: The high end of the salary range, Step M is typically a longevity step Description Keeping Washington Clean and Evergreen The Department of Ecology is hiring an EIM Data Manager

Full-time

USD 90,096.00 - 121,176.00 per year

IT Business Analyst – Warehouse Management Systems

Remote

•

Today

Job Description: IT Business Analyst Warehouse Management Systems Remote Duration:12+ Months Rate: DOE Experience Level: 10+ years Travel Requirement: Minimum 50% to various client locations Key Responsibilities: Lead IT business analysis initiatives within the Warehouse Management Systems (WMS) domain, focusing on supply chain and distribution operations. Possess strong knowledge of WMS processes and operations, including end-to-end system integrations across CRM, Order Management, WMS,

Easy Apply

Contract

Depends on Experience

IT service management jobs in Tennessee, USA