contact center Jobs in north carolina

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IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste
Posted 28 days ago | Updated 9 hours ago

Teams Voice Support

TEKsystems c/o Allegis Group

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Charlotte, North Carolina, USA

Full-time

Description Required Skills for L3 Voice Support for MS Teams Senior Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services Should understand and be able to support MS Teams, Avay
Posted 10 days ago | Updated 11 hours ago

Technical Project Manager Chatbots and IVR contact centers

Shimento, Inc.

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Remote or Orlando, Florida, USA

Contract

Technical Project Manager Chatbots and IVR contact centers Location: - Orlando, FL Travel might Require up to 70%. Industry: Technology, Healthcare, Consulting, Financial Services, or AI Solutions A Technical Project Manager with experience in chatbots and IVR contact centers will be responsible for overseeing the development and implementation of these technologies within a customer service environment. This includes managing timelines, budgets, and resources, as well as ensuring the successful
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Posted 10 days ago | Updated 5 hours ago

Enterprise Architect

Srimatrix Inc.

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Remote

Contract, Third Party

Job Title: Enterprise Architect Location: 100% Remote (Quarterly travel to CT) Contract Duration: Long-term Client is seeking an Enterprise Architect to shape technology strategy and deliver scalable, cloud-native solutions that improve healthcare access for Medicare populations and underserved communities. This role calls for a visionary leader to define high-level architecture, align IT efforts with business objectives, and foster clear communication with stakeholders. The Enterprise Architect
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Posted 4 days ago

Telecom Engineer

Techead

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Remote or Richmond, Virginia, USA

Contract

Telecom Engineer Contract: 3 Months 100% Remote Local Candidates Richmond, VA Seeking a skilled Cisco Voice System Engineer to design, implement, and maintain our organization's voice communication systems. Strong expertise in Cisco Unified Communications solutions, VoIP technologies, network infrastructure, firewall and active directory. This role requires a proactive approach to troubleshoot complex voice system issues, optimize performance, and ensure seamless communication across the organi
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Posted 3 days ago

Teams Voice Support Engineer

TEKsystems

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Remote or Chandler, Arizona, USA

Full-time

Teams Voice Support Engineer Chandler, AZ Hybrid: 3 Days in 2 Days remote 12-36 Month Contract Description Required Skills Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services Sh
Posted 13 days ago | Updated 9 hours ago

Teams Voice Support Engineer

TEKsystems c/o Allegis Group

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Charlotte, North Carolina, USA

Full-time

Teams Voice Support Engineer Charlotte, NC Hybrid: 3 Days in 2 Days remote 12-36 Month Contract Description Required Skills Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services S
Posted 13 days ago | Updated 11 hours ago

Senior Technical Business Analyst || Remote

Apetan Consulting

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New Jersey, USA

Part-time, Contract, Third Party

Role - Technical Business Analyst Remote role Duration - 12+ months OVERVIEW/SUMMARY Supports development and implementation of solutions to improve processes for Contact Center agents and tools. Successful candidates will work collaboratively across the organization, including the operational teams in the field, to ensure project and initiatives are executable for frontline teams. Develop a deep understanding of customer and employee personas, workflow, difficulties, and processes to garner
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Posted 60+ days ago | Updated 17 days ago

Webex CCE Tier 2 Engineer

Cisco Systems, Inc.

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North Carolina, USA

Full-time

Applications are accepted until further notice. What You'll Do The Operations team for Webex Contact Center Dedicated Instance and Webex Calling Dedicated Instance is responsible for several critical tasks, including continuously monitoring systems for issues and alerting customers when incidents occur, prioritizing and addressing incidents based on severity, performing root cause analysis to prevent future occurrences, conducting post-incident reviews to evaluate responses and identify areas f
Posted 21 days ago | Updated 3 hours ago

Full Stack Lead Software Engineer- Voice & Chat

KeyCorp

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Remote

Full-time

Location: For Those Who Work At Home, Ohio Job Description- Join the Voice & Chat Automation / Contact Center Delivery group as Technical Lead - full stack. Be part of a team that is working on a major modernization effort, revolving around exciting new technologies, like Google Cloud, Dialogflow, AI, UJET, and NICE. The Tech Lead will be responsible for leading building Intelligent Bots and associated components for the KeyBank Bot Squad. We are looking for an experienced Tech Lead to join ou
Posted 42 days ago | Updated 3 hours ago

Customer Support - 100% Remote

Empower Professionals

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Remote

Full-time

Role: Customer Service Analyst/Contact Center Support Location:100% Remote Duration: 12+ Months Rate: $13.50/hr on W2 Need to provide photo ID copy at time of submission Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually. Closed workspace (any room that can be closed by a door, office, bedroom, etc.) No shared living spaces unless living alone If the laptop or screen can be seen from a window it must be covered (shade, blin
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Posted 10 hours ago | Updated 8 hours ago

Calypso Derivative Tester - UFT/Q-Frame Exp.

Sensiple Inc.

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Remote or Atlanta, Georgia, USA

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 43 days ago | Updated 9 hours ago

Gen AI Solutions Architect -- Remote Role

Script2IT

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Remote

Contract

Position: Gen AI Solutions Architect Location: Remote Duration: Long termRequired Skills: Architectural/technical experience with Gen AI (RAG/chain frameworks, Vector DB searches and embeddings, Agentic AI, etc.) Architectural/technical expertise with cloud especially Google Cloud Platform, Azure, AWS (native, cloud agnostic, container, etc offerings) and cloud/SAAS systems integration. Experience designing REST APIs that facilitate a strong developer experience or simplify systems integration
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Posted 22 days ago | Updated 17 days ago

Senior Project Manager - Client Services - Remote w/ Travel

PMO Partners, LLC

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Remote

Contract

Senior Manager, Client Services Remote with travel up to 20% of the time Role Description Our Senior Managers in client services serve as leaders for both project teams and clients. Often viewed as a transitional role to leadership, this role usually comes with a learning curve. You'll learn to view entire client organizations, refine your general management skills, drive business decisions, and build our company s assets. Internally, Senior Managers have a seat and a voice at the leadership tab
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Posted 16 days ago

QA Automation Engineer (Salesforce Lightning)

Intellibee Inc

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Charlotte, North Carolina, USA

Contract

Job Title: QA Automation Engineer (Salesforce Lightning) Job Locations: Charlotte, NC / Detroit, MI Job Description: Top 3 Hard Skills: Proficiency in scripting languages such as Typescript or JavaScriptExperience with Playwright or similar end-to-end testing frameworksExperience with Cucumber and strong understanding of BDDTop 3 Soft Skills: High communication and clarity skillsSelf-starter, figures out things independently, but works collaborativelyNot afraid to not know something, but to ask
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Posted 2 days ago

Software Engineering Advisors- Hybrid

Cigna

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Remote or Franklin, Tennessee, USA

Full-time

The job profile for this position is Software Engineering Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Java Cloud Conversational AI Application Development.Define conversational AI requirements and build, configure, and implement software applications using Object-Oriented Programming concepts and technical expertise in technologies such as Java/J2EE, Oracle, Web Services, Spring Framework, JavaScript, Maven, JSON, JDBC, JPA, Jenk
Posted 43 days ago | Updated 3 hours ago

QA Automation Engineer (Salesforce Lightning) - Charlotte, NC

Digital Technology Solutions

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Charlotte, North Carolina, USA

Contract

DTS is looking for experienced QA Automation Engineer (Salesforce Lightning) for a Direct Client position based in Charlotte, NC Soft Skills: High communication and clarity skills - Self-starter, figures out things independently, but works collaboratively Not afraid to not know something, but to ask when you don't know Top 3 Hard Skills: Proficiency in scripting languages such as Typescript or JavaScript Experience with Playwright or similar end-to-end testing frameworks Experience with Cucumber
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Posted 3 days ago | Updated 1 day ago

Remote Customer Service Representative

Infinite Computer Solutions (ICS)

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Remote

Full-time

Overview Overview TheCustomerServiceAgent/Representative(CSR) is a pivotal role within the Contact Center who receives, investigates and resolvescustomerinquiries originating primarily from phone, but also fax, email, chat and other communications channels. The CSR provides support on general issues facing portal and web pages. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applicatio
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Posted 60+ days ago | Updated 29 days ago

DHS HQ Desktop Support Services

SAIC

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Remote

Full-time

Job ID: 2506170 Location: REMOTE WORK, DC, US Date Posted: 2025-08-07 Category: Information Technology Subcategory: Technical Svcs Schedule: Full-time Shift: Day Job Travel: Yes, 10 % of the Time Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: Top Secret Potential for Remote Work: No Description SAIC is seeking incumbent and external talent to support the Department of Homeland Security HQ Desktop Support Services 3.0 (DSS 3.0) contract. These positions will
Posted 60+ days ago | Updated moments ago

L3 Voice Support - MS Teams

TEKsystems c/o Allegis Group

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Charlotte, North Carolina, USA

Full-time

We are seeking a highly skilled L3 Voice Support Technician with deep expertise in Microsoft Teams Voice and enterprise telephony systems. Candidates will be responsible for maintaining, troubleshooting, and optimizing voice platforms integrated with MS Teams, including Cisco, Avaya, Ribbon, and external carrier systems. The ideal candidate will bring strong operational leadership, technical acumen, and a proactive approach to voice service reliability and performance. Please apply for details:
Posted 3 days ago | Updated 11 hours ago