contact center Jobs in north carolina

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Gen AI Implementation Engineer

U.S. Tech Solutions Inc.

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Charlotte, North Carolina, USA

Contract

Job Description: As a Gen AI Engineer, you will be responsible for building an application that generates code, pipelines, and creates web applications automatically via prompts. You will also play a key role in enhancing our contact center operations using generative AI frameworks. This role requires a deep understanding of AI, machine learning, and software engineering principles, as well as a strong foundation in writing maintainable, testable, and modular code. Responsibilities: Design, dev
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Posted 15 days ago

Genesys Developer

Buaut

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Charlotte, North Carolina, USA

Contract

Genesys developer should be able to design, develop, and maintain Genesys-based contact center solutions to meet business requirements.This includes tasks like developing, customizing and configuring IVR flows/call flows, integration with external systems, and troubleshooting issues.Knowledge of different Genesys features like co-browsing/Agent assist/co-pilot and other AI features.
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Posted 50 days ago | Updated 24 days ago

CX Architect (IVR)

Genius Business Solutions

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Remote

Contract, Third Party

Are you a passionate IT trailblazer a growth-focused, problem-solver who takes full ownership of your work, wants to collaborate & co-create with fellow IT experts, innovate, learn new skills, create new solutions & drive your career to the pinnacle of your potential? If so, you will love working with our Sales Team we are constantly innovating to create breakthrough solutions for our client s growth through a vibrant, fun team culture. Featured in CNBC, Digital Journal, Fox News & CIO Review, G
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Posted 35 days ago | Updated 13 days ago

Data Analyst III

The Planet Group

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Charlotte, North Carolina, USA

Contract

Job Title: Data Analyst Location: Hybrid Charlotte, NC (Mon, Thurs, Fri in-office) Employment Type: W2 Contract (12 months) Start Date: ASAP Role Overview: A leading utility company is seeking a Data Analyst to join their Customer Experience & Operations Analytics Team. This role involves building and enhancing Power BI dashboards, supporting a cloud-based contact center platform launch, and delivering strategic insights to business leadership. Key Responsibilities: Design and develop Power BI
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Posted 1 day ago

Genesys Developer at Charlotte, NC / Plano, TX /Atlanta, GA || Onsite from day 1st || Full Time

VeridianTech

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Charlotte, North Carolina, USA

Full-time

Genesys Developer Charlotte, NC / Plano, TX /Atlanta, GA Onsite from day 1st Full Time Overview: Skill: Genesys Developer 10+ years of development and Implementation experience with contact center solutions On-premise and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components. Integrate Genesys with Third-party applications and Systems. Strong development experie
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Posted 35 days ago | Updated 4 hours ago

SAP CRM Integration Analyst (Emarsys + S/4HANA | Azure DevOps)

Activesoft, Inc.

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Remote

Contract

Job Title: SAP CRM Integration Analyst | Emarsys + S/4HANA | Azure DevOpsLocation: Remote Duration: 12+ Months < data-start="472" data-end="499">Project Overview:Join a strategic SAP CRM transformation initiative involving the rollout of SAP Emarsys (Marketing Automation) and SAP Service Cloud v2 (Customer Contact Center), fully integrated with SAP S/4HANA Private Cloud ERP. This is a key role driving the data integration and reporting workstream across customer-facing systems. Responsibilities
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Posted 5 days ago | Updated 21 hours ago

Digital Product Manager

Strategic Staffing Solutions

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Charlotte, North Carolina, USA

Contract

Digital Product Manager Charlotte, NC W2 Only/NO C2C Required Qualifications: 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 3+ years of financial industry experience 2+ years of Product management experience 3+ years of Agile experience 2+ years of Interactive Voice Response (IVR), Call Routing, Agent desktop or other Contact Center rel
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Posted 19 days ago | Updated 1 hour ago

Voice Engineer / Contract / Remote

Motion Recruitment Partners, LLC

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Remote or Pleasanton, California, USA

Full-time

Our client, a leading healthcare organization dedicated to advancing patient care and safety, is looking for a contract Voice Engineer. This is a fully remote role. Under general supervision of the IT Director, this position is responsible for our client's Voice Services (Contact Center) systems infrastructure to maintain a reliable and predictable service that supports the needs of our client's internal and external facing contact centers. This role will also provide expert technical consultati
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Posted 27 days ago | Updated 9 hours ago

.NET full-stack Developer Lead _ GA, NY, NC

Sensiple Inc.

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Charlotte, North Carolina, USA

Contract

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specialising in Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing
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Posted 7 days ago | Updated 18 hours ago

IT Systems Engineer

Commonspirit Health

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Remote or Englewood, Colorado, USA

Full-time

Overview Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more tha
Posted 41 days ago | Updated 1 hour ago

NICE Architect/Lead

Capgemini America, Inc.

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Charlotte, North Carolina, USA

Full-time

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you d like, where you ll be supported and inspired bya collaborative community of colleagues around the world, and where you ll be able to reimagine what s possible. Join us and help the world s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Key Responsibilities: Design and implement call flows using NICE CXone Studio, including ACD, IV
Posted 9 days ago | Updated 10 hours ago

QA Automation Engineer - Salesforce

Tandym Tech

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Charlotte, North Carolina, USA

Contract

A financial services company is currently seeking a new QA Automation Engineer, with a Salesforce background, for a promising opportunity with their growing team. Responsibilities: The QA Automation Engineer - Salesforce will Work across teams to understand enterprise quality requirements and ensure adoption of core processes and standards Implement the shift-left test strategy as the organization rearchitects our technology platform Partner with DevOps Engineers to fully automate testing thro
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Posted 18 hours ago | Updated 10 hours ago

Teams Voice Support Engineer

TEKsystems

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Remote or Charlotte, North Carolina, USA

Full-time

Teams Voice Support Engineer Charlotte, NC Hybrid: 3 Days in 2 Days remote 12-36 Month Contract Description Required Skills Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services S
Posted 2 days ago | Updated 3 hours ago

Teams Voice Support

TEKsystems

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Remote or Pennington, New Jersey, USA

Full-time

Teams Voice Support Engineer Pennington, NJ Hybrid: 3 Days in 2 Days remote 12-36 Month Contract Description Required Skills Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services
Posted 2 days ago | Updated 9 hours ago

IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste
Posted 27 days ago | Updated 3 hours ago

Teams Voice Support

TEKsystems c/o Allegis Group

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Charlotte, North Carolina, USA

Full-time

Description Required Skills for L3 Voice Support for MS Teams Senior Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services Should understand and be able to support MS Teams, Avay
Posted 8 days ago | Updated 10 hours ago

Technical Project Manager Chatbots and IVR contact centers

Shimento, Inc.

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Remote or Orlando, Florida, USA

Contract

Technical Project Manager Chatbots and IVR contact centers Location: - Orlando, FL Travel might Require up to 70%. Industry: Technology, Healthcare, Consulting, Financial Services, or AI Solutions A Technical Project Manager with experience in chatbots and IVR contact centers will be responsible for overseeing the development and implementation of these technologies within a customer service environment. This includes managing timelines, budgets, and resources, as well as ensuring the successful
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Posted 8 days ago | Updated 20 hours ago

Teams Voice Support Engineer

TEKsystems

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Remote or Chandler, Arizona, USA

Full-time

Teams Voice Support Engineer Chandler, AZ Hybrid: 3 Days in 2 Days remote 12-36 Month Contract Description Required Skills Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services Sh
Posted 11 days ago | Updated 23 hours ago

Enterprise Architect

Srimatrix Inc.

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Remote

Contract, Third Party

Job Title: Enterprise Architect Location: 100% Remote (Quarterly travel to CT) Contract Duration: Long-term Client is seeking an Enterprise Architect to shape technology strategy and deliver scalable, cloud-native solutions that improve healthcare access for Medicare populations and underserved communities. This role calls for a visionary leader to define high-level architecture, align IT efforts with business objectives, and foster clear communication with stakeholders. The Enterprise Architect
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Posted 2 days ago

Teams Voice Support Engineer

TEKsystems c/o Allegis Group

•

Charlotte, North Carolina, USA

Full-time

Teams Voice Support Engineer Charlotte, NC Hybrid: 3 Days in 2 Days remote 12-36 Month Contract Description Required Skills Operations technician responsible for support of Voice platforms interconnected to MS Teams Voice. Will support and repair interconnectivity issues with Enterprise telephony, Contact Center, and Transport-including external carrier. Provide direct engagement and oversight, guidance, and governance for Voice operations for MS Teams interoperability with Core Voice services S
Posted 11 days ago | Updated 10 hours ago