Contact center jobs in north carolina

Remote

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15d ago

Role :- Contact Center Engineer Remote As per the latest requirement update, we are specifically looking for candidates who are either former Amazon employees or were recently laid off from Amazon. Please prioritize and share suitable profiles accordingly. Role Summary We are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. This is not a back-room e

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Contract

70 - 80

Contact Center Engineer

Remote

•

2d ago

Role :- Contact Center Architect Remote Job Type: C2C/W2/1099 As per the latest requirement update, we are specifically looking for candidates who are either former Amazon employees or were recently laid off from Amazon. Please prioritize and share suitable profiles accordingly. Role Summary We are seeking a hands-on, business-savvy Contact Center Architect to own the end-to-end design of our healthcare contact center on Amazon Connect, spanning member, provider, and self-service experiences. T

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Contract

70 - 75

MS Dynamics Consultant / Developer – Contact Center Experience - Remote

Remote

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2d ago

Amtex SystemsInc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 25 years. Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest. MS Dynamics Co

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Contract, Third Party

Depends on Experience

Project Manager, Contact Center Activations

Remote

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Today

Exciting new fully remote contract position for a Project Manager (Activations Team) with a large Healthcare Provider with over 700 hospitals and clinics nationally. The Project Manager (PM) is accountable for the project objectives that drive clinical and operational digital transformation, customer experience, and other activities as assigned by the System Director. The PM is responsible to define areas of responsibility including resource allocations, influencing sponsors and managing work pr

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Contract

$70 - $73

Sr. System Administrator, Contact Center Applications

Remote or Sioux Falls, South Dakota

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Today

Salary range is: $70,138.85 - $95,000.00 This position is bonus and/or commission eligible. Intelligent Solutions Inc. () is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At , we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries

Full-time

USD 70,138.85 - 95,000.00 per year

Manager, Software Engineering - Contact Center Pro

Remote or Glendale, California

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Today

Ready to be a Titan? As an Engineering Manager at ServiceTitan, you'll lead a team of 13-14 engineers working on some of the most critical and forward-moving areas of our platform - calls, messages, and Contact Center Pro. You'll drive execution, technical excellence, and team growth while shaping how AI transforms the way our customers run their businesses. What you'll do: Leadership & Team Growth: Develop engineers through coaching, feedback, and structured growth plans. Build a strong, adapta

Full-time

Compensation information provided in the description

Senior Cloud Solutions Engineer - Contact Center

Remote or Louisville, Kentucky

•

Today

Become a part of our caring community The Senior Cloud Solutions Engineer supports the development and execution of Humana's cloud implementation and modernization strategy for Contact Center as a Service (CCaaS) platforms. This role plays a critical hands on engineering leadership role in advancing large scale transformation initiatives, including the Nuance Migration Project. This position represents a strategic shift from primarily operational and process oversight to deep technical execution

Full-time

USD 106,900.00 - 147,000.00 per year

Salesforce Architect with Agentforce Voice

Remote

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25d ago

We are seeking two highly skilled Salesforce Architects with deep, hands-on experience in Service Cloud Voice, Agentforce Voice, and contact center integrations (e.g., Five9 or similar platforms). The ideal candidates will have strong expertise across the Salesforce platform, including Experience Cloud, custom development, and system integrations. Key Responsibilities - Lead architecture, design, and implementation of Salesforce solutions with a focus on Service Cloud Voice and contact center i

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Contract, Third Party

Depends on Experience

Conversational AI Architect

Charlotte, North Carolina

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4d ago

JOB DESCRIPTION: Job Title: Conversational AI Architect Telecom Customer Retention Agent (Google CXAS) One-liner JD: Architect and design a customer retention conversational agent on Google CXAS, defining guardrails, escalation protocols, disconnect-reason detection, promotional offer recommendations, quality controls, reusable configurations, and context designs, while leading an offshore pod alongside an onsite BA. Primary Skills: Google CXAS / Contact Center AI (Dialogflow CX, Agent Assist),

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Contract

$60 - $65

Urgent !! Amazon Connect Voice Engineer !! Remote

Remote

•

11d ago

We are hiring forAmazon Connect Voice Engineer with Java and voice/telephony background (IVR, call routing) with my direct client at Remote locations for 6+ Months of contract. Please find the job description below and let me know your level of interest.Job Title: Amazon Connect Voice Engineer (Java)Location: RemoteDuration: 6+ Months of contractResponsibilities: Design, develop, and implement solutions using Amazon Connect for contact center operationsConfigure and manage voice workflows, call

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Contract, Third Party

Depends on Experience

Telephony System Administrator

Remote

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11d ago

Department: Information Technology / Contact Center Operations Reports To: Director of IT or Contact Center Technology Manager Employment Type: Full-Time Position Summary The TCN System Administrator is responsible for the administration, configuration, maintenance, and optimization of the TCN cloud-based contact center platform. This role supports business operations by managing system configurations, telephony services, user access, campaign settings, integrations, reporting, and troubleshooti

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Full-time

0 - 0

AWS Connect Expert (Advisory Consultant)

Remote

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24d ago

Core Technical Skills Deep expertise inAmazon ConnectExperience with:Amazon Lex V2Contact LensAI/NLP-based conversational IVR systemsStrong understanding of:CCaaS architecture and contact center designCall flows, routing strategies, and queue managementCloud & Integration Skills Strong AWS experience including:IAM, Lambda, S3, CloudWatchCI/CD and Infrastructure as CodeExposure to:AI/ML services and conversational AI ecosystemsSystem integrations and API-based architecturesAdvisory & Leadership S

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Full-time, Third Party

150,000+

Data Engineer

Charlotte, North Carolina

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10d ago

Job Title: Data Engineer Location: Charlotte, NC / Sunrise, FL Job Type: Contract (Onsite) Job Description: 1. 4+ years of commercial software development experience. 2. Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech. 3. Develop secure, resilient cloud infrastruct

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Contract

$30 - $40

Workforce Management Analyst II

Remote

•

Today

Company Description Lumen SolutionsGroupInc. is a technology consulting Services Company based inFlorida. Weprovidea wide array of experienced business and IT professionals supporting clients from solution design to implementation and support.We specialize in professional IT consulting services, IT Staffing, Business/IT Strategy, Business Process Blueprints, Enterprise Architecture, EnterpriseTransformation. Job Title: Workforce Management Analyst II Location: 100% Remote Duration: 6-Month Con

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Contract

Depends on Experience

Senior Project Manager

Charlotte, North Carolina

•

Today

Title: Senior Project Manager Location: Charlotte, NC or Des Moines, IA Duration: 12+ Months W2 Contract (This position is not eligible for Visa sponsorship) Note: Client is looking for a Senior Project Manager (PM5) to drive wave-based migrations of contact center operations to a modern cloud platform through 2027. This role sits at the center of a highly visible transformation, partnering with executive leadership, technology teams, and contact center operations. Location: Hybrid 3 days a w

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Full-time, Part-time, Third Party, Contract

Principal Engineering Program Manager IS - Voice Services - Remote

Remote or Redmond, Washington

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Today

Job Description Principal Engineering Program Manager - Remote The Principal Engineering Program Manager will work with their Engineering counterparts to define and design solutions and services that delight caregivers and add value to Providence. The scope of this role is both broad (across a business unit) and deep (in terms of technical, process and continuous improvement required to develop and build enterprise wide IS services). Their responsibilities span the life of the solution or serv

Full-time

USD 52.12 - 88.75 per hour

Infrastructure Engineer

Charlotte, North Carolina

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4d ago

A client of Innova Solutions is immediately hiring for an Infrastructure Engineer. Position type: Full-time, Contract (W2) Duration: 12 Months Contract w/ extension. Location: Charlotte, NC/ Irving, TX 3 days hybrid on-site role As an Infrastructure Engineer, you will: Day to Day Responsibilities: Support and maintain contact center routing platforms, including Genesys CTI and cloud-based CCaaS solutions Manage infrastructure across Linux and Windows environments, with a focus on system re

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Contract

Depends on Experience

Senior Engineering Program Manager IS - Remote

Remote or Renton, Washington

•

Today

Job Description The Senior Engineering Program Manager will partner closely with engineering, operational, and clinical communication stakeholders to help define, coordinate, and deliver enterprise technology solutions and services that improve caregiver experience and support high-quality patient care across Providence. This role supports complex cross-functional initiatives spanning clinical communications, nurse call, middleware and integrations, care team communications, operator console t

Full-time

USD 49.36 - 84.05 per hour

Senior Voice and Clinical Communications Engineer - Remote

Remote or Renton, Washington

•

Today

Job Description This Senior Network Engineer role sits within Providence's Clinical Communications and Voice Services engineering organization and is responsible for the design, operation, and modernization of enterprise communication platforms that directly support patient care. The position goes beyond traditional network engineering and focuses on the reliability, integration, and evolution of systems that enable caregiver communication and clinical workflows across acute and ambulatory envi

Full-time

USD 49.36 - 84.05 per hour

Senior Network Engineer IS - Remote

Remote or Renton, Washington

•

Today

Job Description Senior Network Engineer IS - Remote This Senior Network Engineer role sits within Providence's Clinical Communications and Voice Services engineering organization and is responsible for the design, operation, and modernization of enterprise communication platforms that directly support patient care. The position goes beyond traditional network engineering and focuses on the reliability, integration, and evolution of systems that enable caregiver communication and clinical workf

Full-time

USD 49.36 - 84.05 per hour

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Contact center jobs in North Carolina, USA