AWS Connect Expert (Advisory Consultant)
Full Time
No Travel Required
Remote
150,000+
Fitment
Dice Job Match Score™
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Job Details
Skills
- API
- Amazon S3
- Amazon Web Services
- Artificial Intelligence
- Continuous Delivery
- Documentation
- IT Consulting
- Interactive Voice Response
- Leadership
- Machine Learning (ML)
- Natural Language Processing
- Routing
- Amazon Connect
- contact center
- IVR transformation
Summary
Core Technical Skills
- Deep expertise in Amazon Connect
- Experience with:
- Amazon Lex V2
- Contact Lens
- AI/NLP-based conversational IVR systems
- Strong understanding of:
- CCaaS architecture and contact center design
- Call flows, routing strategies, and queue management
Cloud & Integration Skills
- Strong AWS experience including:
- IAM, Lambda, S3, CloudWatch
- CI/CD and Infrastructure as Code
- Exposure to:
- AI/ML services and conversational AI ecosystems
- System integrations and API-based architectures
Advisory & Leadership Skills
- Experience in technical consulting or advisory roles (non-coding SME)
- Strong ability to:
- Review solutions and provide actionable recommendations
- Influence architecture decisions
- Lead design governance
Soft Skills
- Excellent stakeholder communication
- Strong documentation and review skills
- Ability to work in global, cross-functional teams
Experience Requirements
- 8+ years of experience in contact center technologies
- 3–5+ years hands-on or advisory experience in Amazon Connect
- Prior experience in AI-driven IVR transformation programs preferred
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10114746
- Position Id: 8986538
- Posted 10 hours ago
Company Info
Vy Systems offers Technology consulting and sourcing services (G-TCSS) as one of its primary offering to the customers at global locations. We service our customers with RESPONSIVENESS as a key factor and believe that timely response to a TCSS transaction accelerates the revenue, thus increasing the productivity that results in operational efficiency and profitability. TCSS is run by a team of professionals having more than two decades of global experience in Technology consulting and resourcing business. The management team has been involved in successfully sourcing more than 6000 technology experts for global locations. We have been running this business since last 14 years and have been decently successful. Services are managed by a well oiled team comprising of tech talent spotters , shortlisters, sourcers, resource managers,web miners with active support from the senior management team.
Our Mission
Vy Systems provides a unique proposition to its customers with its service models. The concept involves a virtual extension of your IT department. From support to staff, infrastructure and development, to the delivery of key metrics and reports, Vy Systems will help companies reduce their IT costs and maintain a high level of performance and response.
Careers Page
Our Mission
Vy Systems provides a unique proposition to its customers with its service models. The concept involves a virtual extension of your IT department. From support to staff, infrastructure and development, to the delivery of key metrics and reports, Vy Systems will help companies reduce their IT costs and maintain a high level of performance and response.
Careers Page
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