Salesforce Architect with Agentforce Voice

Remote • Posted 2 hours ago • Updated 2 hours ago
Contract Independent
Contract Corp To Corp
Contract W2
12 Months
No Travel Required
Remote
Depends on Experience
Company Branding Image
Fitment

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Job Details

Skills

  • Salesforce
  • Agentforce Voice
  • LWC
  • contact center

Summary

We are seeking two highly skilled Salesforce Architects with deep, hands-on experience in Service Cloud Voice, Agentforce Voice, and contact center integrations (e.g., Five9 or similar platforms). The ideal candidates will have strong expertise across the Salesforce platform, including Experience Cloud, custom development, and system integrations.

Key Responsibilities

- Lead architecture, design, and implementation of Salesforce solutions with a focus on Service Cloud Voice and contact center integrations

- Integrate Salesforce with platforms such as Five9 or other CCaaS solutions

- Design and implement chat and messaging solutions for web and mobile apps within Salesforce

- Build and maintain Experience Cloud (Community) portals

Required Qualifications

- 8 10+ years of Salesforce experience with strong architectural expertise

- Hands-on experience with: - Salesforce Service Cloud Voice - Agentforce Voice (or similar voice solutions within Salesforce ecosystem)

- Contact center integrations (Five9 or equivalent)

- Strong development experience with: - LWC (Lightning Web Components) - Apex - Salesforce integrations (REST/SOAP APIs, middleware, etc.) - Experience with Experience Cloud (Communities/Portals)

- Proven experience implementing chat/messaging solutions within Salesforce

- Strong understanding of Salesforce data model, security, and governance

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10482231
  • Position Id: 8984950
  • Posted 2 hours ago

Company Info

About CitiusTech

At CitiusTech, we believe human life is at the heart of the healthcare ecosystem. We’re using all our resources; our people, our business, our technology, our investments, and our creativity to make healthcare better for all – efficient, effective, equitable.

We are CitiusTech, the digital vanguard, enabling MedTech, Health Plans, Providers, and Life Sciences organizations to power healthcare digital innovation, business transformation and industry-wide convergence through consulting, next-gen technologies, solutions, and products.

Our vision is to inspire new possibilities for the health ecosystem with technology and human ingenuity.

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Jernisha Jerome

Recruiter @ CitiusTech
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