genesys cloud technology architect Jobs in phoenix, az

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Contact Center Data / AI Architect (Genesys / Five9) (450714)

Vaco by Highspring

•

Phoenix, Arizona, USA

Contract

Contact Center Data / AI Architect (Genesys / Five9) | 450714 DETAILS Location: Desert Ridge, AZ 85050 (onsite 3-days per week) Position Type: 12M Contract (w/ possibility to convert to fulltime) Hourly / Salary: flexible based on experience JOB SUMMARY Vaco Technology is currently seeking a Contact Center Data / AI Architect Genesys | AI Strategy / CCaaS Migration for a 12M contract opportunity located in Phoenix AZ (onsite 3-days per week). The Contact Center Data / AI Architect will lead th
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Posted 7 days ago | Updated 8 hours ago

Genesys Data & AI Architect

ClearBridge Technology Group

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Phoenix, Arizona, USA

Contract

Our client, a large professional services firm located in Phoenix, AZ, is looking to hire a Genesys Data & AI Architect for a 12-month hybrid contract. The consultant will be supporting a contact center CCaaS migration and build and will be responsible for defining data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems. The consultant will evaluate and recommend which data architecture that will minimize impact for downstre
Posted 12 days ago | Updated 11 hours ago

Contact Center Data and AI Architect - Genesys

Nasscomm, Inc.

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Phoenix, Arizona, USA

Contract, Third Party

Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystemHaving knowledge on contact center migration to CCaaS and build data solution surrounding the migrationDefine data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems.Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents.Collaborate with data architects to e
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Posted 13 days ago | Updated 10 hours ago

Contact Center Platform Architect

Vaco by Highspring

•

Phoenix, Arizona, USA

Contract

Now Hiring: Contact Center Data & AI Architect (Phoenix, AZ) Shape the future of AI-powered customer experience in the enterprise. Were supporting a major enterprise through a full-scale cloud contact center transformationand we need a seasoned Contact Center Architect who thrives at the intersection of data strategy, CCaaS migration, and AI enablement. If you're fluent in Genesys, Five9, NICE, or similar platformsand can design scalable data pipelines while partnering with AI/ML teams to build
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Posted 13 days ago | Updated 5 days ago

Genesys Cloud Infrastructure Architect

Trident Consulting Inc.

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Remote

Third Party, Contract

Position: Genesys Cloud Architect Job Location: Remote - PST Job Type: Contract Required Skills: Proven 15+ years of experience with Genesys Cloud. Strong background of 15+ years in designing and deploying scalable, cloud-native architectures. Expertise in data quality, governance, and integration best practices. Excellent problem-solving, communication, and collaboration skills. Ability to thrive in a hybrid work environment and manage multiple priorities. Demonstrated commitment to continuo
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Posted 22 days ago | Updated 4 days ago

Genesys CX Architect (IVR)

Resource Point LLc

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Remote

Third Party, Contract

Title: Genesys CX Architect (IVR) Location: Remote Duration: 12 months with possible extension. Technology Consultant Job Description: Plan, develop, test and implement Contact Center solutions that improve business efficiency and productivity as well as support business strategies and goals. Identify and communicate business needs and translate business requirements into technical system and functional specifications. Maintain the broadest range and depth of knowledge in the Contact Center re
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Posted 19 days ago

IT Business Analyst-CCaaS Cloud-Genesys CX

Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste
Posted 4 days ago | Updated 9 hours ago

FinOps/Cloud Architect

Western Alliance Bank

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Phoenix, Arizona, USA

Full-time

Job Title: FinOps/Cloud Architect Location: Block 23 What you'll do: As the Cloud Architect, you'll be a member of the Enterprise Architecture team and will define and lead architectural priorities that advance the business and technology strategy of the organization in a specific domain. You'll participate in the Architecture Standards Board (ASB) and Technology Review Board (TRB) governance forums as well as manage the business capability inventory for their specific domain. You'll develop a
Posted 60+ days ago | Updated 3 hours ago

Contact Center Solution Architect

ClearBridge Technology Group

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Phoenix, Arizona, USA

Contract

Our client, a large professional services firm located in Phoenix, AZ, is looking to hire a Contact Center Solution Architect for a 12-month hybrid contract. The consultant should possess hands on engineering and design/architecture experience for both on-premise as well as CCaaS. The consultant will be responsible for assessing the customer's current contact center architecture and design a migration roadmap to a CCaaS platform. The consultant will make solution architecture recommendations f
Posted 12 days ago | Updated 11 hours ago

Staff IT Analyst III - Senior IT Systems Analyst, Contact Center Technology & Operations

Western Alliance Bank

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Phoenix, Arizona, USA

Full-time

Job Title: Staff IT Analyst - Senior IT Systems Analyst, Contact Center Technology & Operations Location: Block 23 What you'll do: We are seeking a highly skilled and experienced Senior IT Systems Analyst with a strong background in Contact Center operations to join our Contact Center Transformation Program. The ideal candidate will work closely with the product owner and business stakeholders to create a charter, vision, backlog, epics, features, and more. This individual will coordinate and
Posted 26 days ago | Updated 3 hours ago

Cloud Architect

eBay Inc.

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Georgia, USA

Full-time

At eBay, we're more than a global ecommerce leader - we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work - every day. We're in this together, sustaining the futur
Posted 31 days ago | Updated 3 hours ago

Oracle Cloud Infrastructure Technology Leader

RTX Corporation

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Remote or Connecticut, USA

Full-time

Date Posted: 2025-06-25 Country: United States of America Location: UTCT1: Corp - CT - Remote Remote Location, Remote City, CT, 06101 USA Position Role Type: Remote U.S. Citizen, U.S. Person, or Immigration Status Requirements: Security Clearance: None/Not Required RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses: Collins Aerospace Systems, Pratt & Whi
Posted 14 days ago | Updated 3 hours ago

Senior GenAI Technology Architect

New York Technology Partners

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Remote

Contract

Role : Senior GenAI Technology Architect Duration : Long Term Contact Remote Job Summary: The Leader for Center of Excellence (CoE) for Generative AI & AI/ML Planning will be responsible for defining, advising and planning the company s AI, GenAI and Automation strategy. This role requires a visionary leader with deep expertise in AI/ML, Generative AI, and strategic planning. This candidate will have strong communications & engagement skills for cross-functional collaboration, drive adoption an
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Posted 7 days ago

DevOps Architect - Healthcare Technology Services

Genzeon

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Remote

Full-time

Hi Chuck Paquet I have reviewed your resume online and highly impressed with your technical expertise, I am curious to know if you re looking for an employment opportunity. About Genzeon Delivering excellence in IT services and solutions for the healthcare and retail sector. Genzeon is a leading provider of intelligent automation, security, compliance, cloud, and managed services. Our healthcare capabilities integrate data systems, facilitate information flow, and leverage interoperability to im
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Posted 19 days ago

SAP Business and Technology Architect

Cogent IBS, Inc

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Remote

Full-time

Required Skills & Qualifications: Bachelor s or Master s degree in Computer Science, Information Systems, or related field. 12+ years of experience in SAP, including 3+ years in an architecture or leadership role. Strong experience with SAP S/4HANA (Public, Private Clouds), SAP Business Technology Platform (BTP), and integration tools (e.g., PI/PO, CPI). Familiarity with SAP Fiori, ABAP, and extensibility options in cloud/hybrid models. Proven ability to drive business transformation using SAP s
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Posted 20 days ago | Updated 11 hours ago

Contact Center Solution Architect - Manager -

Cognizant

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Phoenix, Arizona, USA

Full-time

About the role As a Lead Architect - Technology, you will make an impact by assessing the current Genesys architecture (InfoMart UCS GAAP SpeechMiner WFM Routing etc.) and design a migration roadmap to a CCaaS platform. In this role, you will: Work closely with IT customer service operations business teams and external CCaaS vendors Participate in vendor evaluations and selection process for CCaaS and AI solutions Assess the current Genesys architecture InfoMart UCS GAAP SpeechMiner WFM Routin
Posted moments ago

Contact Center Solution Architect - Manager -

Cognizant

•

Phoenix, Arizona, USA

Full-time

About the role As a Lead Architect - Technology, you will make an impact by assessing the current Genesys architecture (InfoMart UCS GAAP SpeechMiner WFM Routing etc.) and design a migration roadmap to a CCaaS platform. In this role, you will: Work closely with IT customer service operations business teams and external CCaaS vendors Participate in vendor evaluations and selection process for CCaaS and AI solutions Assess the current Genesys architecture InfoMart UCS GAAP SpeechMiner WFM Routing
Posted moments ago

W2 Only -- Oracle Cloud Solution Architect -- Remote

HuMetis Technologies Inc

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Remote

Contract

W2 Only -- Oracle Cloud Solution Architect -- Remote Key Responsibilities: Assessment and Analysis:Conduct a comprehensive analysis of the existing legacy systems, including their inputs, outputs, dependencies, and lifecycle status.Identify technical bottlenecks, security vulnerabilities, and areas for optimization, with a focus on Oracle Cloud solutions.Solution Design:Develop a high-level architecture for migrating legacy systems to Oracle Cloud Infrastructure (OCI).Design microservices-based
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Posted 20 days ago | Updated 19 days ago

AWS cloud Architect

Ravh IT Solutions

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Remote

Contract, Third Party

Role Overview: The Technology Architect Solutions & Platforms will be responsible for designing and delivering scalable, secure, and high-performance technical solutions that enable AI-driven and digital transformation across Evernorth. This role requires deep expertise in cloud architecture, enterprise systems design, and modern development practices, with a focus on enabling innovation and operational efficiency.Top skills will be: Stakeholder managementTeam leadershipEnterprise architectureWo
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Posted 5 hours ago

Genesys Developer

TECH-NET, INC

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Remote

Third Party, Contract

Genesys Developer Remote / Pacific Time 6 Months SCOPE OF WORK: Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliver
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Posted 13 days ago