genesys product manager Jobs

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Genesys SME

E-Solutions, Inc.

•

Louisville, Kentucky, USA

Contract, Third Party

About My Client:- My client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients,client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly
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Posted 60+ days ago | Updated 2 days ago

Genesys Engage Routing Engineer

Paramount Software Solutions, Inc

•

US

Full-time, Part-time, Contract, Third Party

Title: Genesys Engage Routing Engineer Location: Day 1 Onsite Austin, TX Duration: Long term contract Hybrid 3 days onsite / week We are looking to add a resource for the Genesys Routing team. This person should have had routing experience in the past. Our preference would be to have this resource available in Austin Responsibilities include: Act as the technical lead for the CCTech routing team Work with the Apple business teams and routing team to arrive at appropriate designs to meet project
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Posted 11 days ago | Updated 1 day ago

Genesys Cloud Center SME @ Remote

Hecta Data LLC DBA Vilwaa

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Remote

Contract

Title: Genesys Cloud Center SME Location: Remote Key Roles and Responsibilities: Respond to NSD Incident tickets physically and in the system with accurate, timely and thorough updates pertaining to Genesys Cloud CC.Respond to High Priority outages to include Circuit outages with carriers by opening up tickets with carriers until resolved.Collaborate with other Tier IIs and Tier Engineers to reach successful and timely resolution for all customer issues.Conduct a warm handoff of unresolved issu
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Posted 3 days ago | Updated 2 days ago

Genesys Cloud Center SME

Talent Groups

•

Remote

Contract, Third Party

Key Roles and Responsibilities Respond to NSD Incident tickets physically and in the system with accurate, timely and thorough updates pertaining to Genesys Cloud CC.Respond to High Priority outages to include Circuit outages with carriers by opening up tickets with carriers until resolved.Collaborate with other Tier IIs and Tier Engineers to reach successful and timely resolution for all customer issues.Conduct a warm handoff of unresolved issues or activities in progress at shift changes.Proa
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Posted 2 days ago

Genesys Developer

Helix Tech

•

Plano, Texas, USA

Contract

Client :BOA Position: Genesys Developer EAD TN with 12 months Validity Locations: Plano, TX | Charlotte, NC Work Mode: Hybrid (Three days onsite and two days remote) Job Description: 10+ years of development and Implementation experience with Genesys contact center solutions On-premises and Cloud.Configure and troubleshoot Genesys software and hardware componentsIntegrate Genesys with Third-party applications and SystemsStrong experience with Genesys Framework including IVR development /Scriptin
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Posted 5 days ago

Genesys Cloud Developer

ACL Digital

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Remote or Austin, Texas, USA

Full-time

Title: Genesys Cloud Developer Location: Austin / Remote Senior Genesys Cloud Developer with about 3 year's experience and have an overall development experience of over 7 years. He/She should be familiar with Genesys Cloud Architect and has worked on multiple migration. If they have experience with Genesys Engage that would be a plus too. Experience with Java/JavaScript, Eclipse SDK & XML (SCXML/VXML) a definite asset
Posted 60+ days ago | Updated 8 hours ago

Genesys Cloud Engineer

INSPYR Solutions

•

Miramar, Florida, USA

Contract

Title: Genesys Cloud Engineer Location: Miramar, FL (M-TH on-site, F remote) Compensation: $65-72/hour Duration: 6 month contract to hire Work Requirements: , Holders or Authorized to Work in the U.S.Genesys Cloud EngineerKey Responsibilities: Build and configure call flows, IVRs, queues, and agent routing rules Implement omnichannel capabilities (voice, chat, email, SMS) Configure and test integrations w/ external systems (CRM, WFM, etc.) Support voice quality, SIP trunking, SBC, BYOC Implement
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Posted 3 days ago | Updated moments ago

Genesys - Web Automation Engineer

ACL Digital

•

Austin, Texas, USA

Full-time

Job Description: Genesys Web Automation Location: Austin TX Experience: 5+ years Responsibilities: Develop, maintain, and execute automated test scripts using Playwright and or Python to ensure the quality and functionality of web applications. Integrate automated testing into CI/CD pipelines to streamline the deployment process. Conduct code reviews and provide feedback to team members to ensure best practices in test automation. Provide training and support to team members on automation t
Posted 60+ days ago | Updated 8 hours ago

Senior SW Support Engineer in Genesys - Remote

UnitedHealth Group

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Remote or Bernards, New Jersey, USA

Full-time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us adv
Posted 20 hours ago | Updated 8 hours ago

Senior Genesys Engineer

Judge Group, Inc.

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Chicago, Illinois, USA

Full-time

Location: Chicago, IL Salary: $120,000.00 USD Annually - $140,000.00 USD Annually Description: Our client is currently seeking a Senior Genesys Engineer Job Summary We are seeking a dynamic and well-seasoned Senior Telecom Engineer to join our innovative team as a Telecom Engineer specializing in Genesys Cloud CX and Workforce Management. In this role, you will be pivotal in deploying, optimizing, and maintaining our contact center solutions to enhance customer and employee engagement and
Posted 12 days ago | Updated 5 hours ago

Software Engineer II - Genesys Cloud Omnichannel Support/Developer

M&T BANK CORPORATION

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Remote or Buffalo, New York, USA

Full-time

The Bank sponsors individuals for TN and H-1B transfers on a case by case basis. Please note that this position is not open to anyone on a H-1B or F-1 student visa including those eligible for CPT/OPT or the Stem OPT extension. This role follows a hybrid work schedule; offering the flexibility to work remotely two days a week, while providing the opportunity for onsite and in person collaboration the other three days. Extensive experience with Genesys Cloud CX is required for this role. Overv
Posted 60+ days ago | Updated 8 hours ago

Genesys Engineer - V

Judge Group, Inc.

•

Bridgewater, New Jersey, USA

Full-time

Location: Bridgewater, NJ Salary: Negotiable Description: Our client is currently seeking a Genesys Engineer - V Location: The preference is to have the contractor near Cary or Ashburn but the vast majority of my engineers are all over the country so keeping an open mind on location. Working Model: Hybrid- If near Cary or Ashburn, 2 days per week, other than that we have not had any direction Duration: 08/15/2024 to 08/14/2025 Description: Title: Genesys Engineer Position Responsibilit
Posted 60+ days ago | Updated 5 hours ago