Key Responsibilities: Provide onsite support for desktops, laptops, printers, and other IT equipment Diagnose and resolve hardware and software issues in a timely manner Manage user incidents and service requests via ticketing systems (e.g., ServiceNow, Remedy) Install, configure, and upgrade operating systems and software Coordinate with remote IT teams to resolve network and infrastructure issues Maintain documentation of issues, solutions, and standard procedures Assist with IT asset manageme