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Administrative Technician I - HR Help Desk - Akron FirstEnergy Headquarters

FirstEnergy

Akron, Ohio • Today

Full-time

Deskside Technician I

Stefanini

Solon, Ohio • Today

Easy Apply

Full-time

Market

Deskside Technician I

Stefanini

Solon, Ohio • Today

Easy Apply

Full-time

Market

Senior Help Desk Technician

Strategic Staffing Solutions

Remote or McLean, Virginia • Today

Easy Apply

Full-time, Contract

USD25 - USD25

Desktop Technician I

Envision LLC.

Remote • 16d ago

Easy Apply

Contract

Depends on Experience

MAHRS Help Desk Specialist

General Dynamics

Remote • Today

Full-time

USD 24.92 - 33.72 per hour

Help Desk Technician II

IDEMIA

Remote or Minnesota • Today

Full-time

USD 19.00 per hour

Job Details

Skills

Management
Documentation
Help Desk
Payroll
Research
Human Resources
Business Administration
Office Administration
PASS
Sass
Microsoft
Microsoft Outlook
Microsoft PowerPoint
Microsoft Excel
SAP
Oracle HCM
FileNet
Communication
Customer Service
Attention To Detail
Apache Storm

Summary

Job Description

Human Resources Help Desk (HRHD) is a ticket management tool within Oracle HCM that allows employees, managers, and HR teams to submit, track, and resolve HR-related inquiries and requests. It streamlines communication, improves response times, and maintains documentation of HR cases from submission through resolution. Employees use HR Help Desk when they need assistance with an HR-related matter.

When to use HR Help Desk:

Questions about benefits, payroll, timekeeping, or leave programs
Employment verification or personnel record requests
Updates to personal or employment information
Employee relations concerns or workplace issues
Requests requiring HR review, research, or follow-up
Tracking the status of an existing HR inquiry

Qualifications:

Education:
- High school diploma or GED required; bachelor's degree in human resources, Business Administration, or a related field preferred.
Experience:
- Minimum of three years of administrative work experience required; HR administrative experience preferred.
Skills:
- Advanced knowledge of administrative practices, procedures, and office support functions.
- Must pass the Company's EEI Support and Administrative Selection System (SASS) test, if required.
- Proficiency with Microsoft Suites including: Outlook, Word, PowerPoint, and Excel;
- Experience with SAP, Coupa, Oracle HCM, Intelex, FileNet, or related systems preferred.
- Strong written and verbal communication, customer service, organization, prioritization, and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment while meeting deadlines and producing accurate work.
- Demonstrated discretion, sound judgment, and ability to maintain confidentiality when handling sensitive information.
- Ability to work overtime as required for outage and storm restoration, including evenings, weekends, and holidays.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1857ff
Position Id: c965a78a490a20aae9c5f77a6fd2db0a
Posted 4 hours ago

Fitment

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Similar Jobs

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Job Title - Oracle HCM HelpDesk Functional Consultant Location: REMOTE Length: 6+ months Interview: Video Travel - Once in 5 months This is a federal client position. We are seeking an experienced Oracle Fusion Cloud HCM HR Help Desk Functional Resource to support a large-scale Oracle HCM implementation. The resource will work with business stakeholders and technical teams to gather requirements, design solutions, configure Oracle HCM, support testing, and assist with deployment and post-go-live

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Human Resources Operations Specialist

Remote

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2d ago

Role SummaryThe HR Operations Specialist supports payroll, benefits, compensation, HR systems, reporting, and compliance activities across the organization. This role is responsible for maintaining accurate HR data, administering key programs and platforms, and supporting efficient HR operations while handling sensitive and confidential information with discretion. Responsibilities Administer payroll processes and coordinate with payroll vendors and finance teams to support accurate and timely p

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Workday HCM Consultant

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5d ago

We are seeking a candidate to provide technical and operational support across several critical Human Resources functions, including Talent Acquisition, Workday compliance, recruitment process optimization, reporting, and HR systems management. This role will help strengthen communication between senior leadership and HR functional teams, support DSOHF Centralization initiatives, ensure accurate and compliant use of systems such as Workday, Smartsheet, SharePoint, and MS Teams, and enhance inter

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Depends on Experience

Job Details

Skills

Management
Documentation
Help Desk
Payroll
Research
Human Resources
Business Administration
Office Administration
PASS
Sass
Microsoft
Microsoft Outlook
Microsoft PowerPoint
Microsoft Excel
SAP
Oracle HCM
FileNet
Communication
Customer Service
Attention To Detail
Apache Storm

Summary

Questions about benefits, payroll, timekeeping, or leave programs
Employment verification or personnel record requests
Updates to personal or employment information
Employee relations concerns or workplace issues
Requests requiring HR review, research, or follow-up
Tracking the status of an existing HR inquiry

Qualifications:

Education:
- High school diploma or GED required; bachelor's degree in human resources, Business Administration, or a related field preferred.
Experience:
- Minimum of three years of administrative work experience required; HR administrative experience preferred.
Skills:
- Advanced knowledge of administrative practices, procedures, and office support functions.
- Must pass the Company's EEI Support and Administrative Selection System (SASS) test, if required.
- Proficiency with Microsoft Suites including: Outlook, Word, PowerPoint, and Excel;
- Experience with SAP, Coupa, Oracle HCM, Intelex, FileNet, or related systems preferred.
- Strong written and verbal communication, customer service, organization, prioritization, and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment while meeting deadlines and producing accurate work.
- Demonstrated discretion, sound judgment, and ability to maintain confidentiality when handling sensitive information.
- Ability to work overtime as required for outage and storm restoration, including evenings, weekends, and holidays.

Dice Id: RTX1857ff
Position Id: c965a78a490a20aae9c5f77a6fd2db0a
Posted 4 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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