Administrative Technician I - HR Help Desk - Akron FirstEnergy Headquarters

Akron, OH, US • Posted 3 hours ago • Updated 3 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Management
Documentation
Help Desk
Payroll
Research
Human Resources
Business Administration
Office Administration
PASS
Sass
Microsoft
Microsoft Outlook
Microsoft PowerPoint
Microsoft Excel
SAP
Oracle HCM
FileNet
Communication
Customer Service
Attention To Detail
Apache Storm

Summary

Job Description

Human Resources Help Desk (HRHD) is a ticket management tool within Oracle HCM that allows employees, managers, and HR teams to submit, track, and resolve HR-related inquiries and requests. It streamlines communication, improves response times, and maintains documentation of HR cases from submission through resolution. Employees use HR Help Desk when they need assistance with an HR-related matter.

When to use HR Help Desk:

Questions about benefits, payroll, timekeeping, or leave programs
Employment verification or personnel record requests
Updates to personal or employment information
Employee relations concerns or workplace issues
Requests requiring HR review, research, or follow-up
Tracking the status of an existing HR inquiry

Qualifications:

Education:
- High school diploma or GED required; bachelor's degree in human resources, Business Administration, or a related field preferred.
Experience:
- Minimum of three years of administrative work experience required; HR administrative experience preferred.
Skills:
- Advanced knowledge of administrative practices, procedures, and office support functions.
- Must pass the Company's EEI Support and Administrative Selection System (SASS) test, if required.
- Proficiency with Microsoft Suites including: Outlook, Word, PowerPoint, and Excel;
- Experience with SAP, Coupa, Oracle HCM, Intelex, FileNet, or related systems preferred.
- Strong written and verbal communication, customer service, organization, prioritization, and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment while meeting deadlines and producing accurate work.
- Demonstrated discretion, sound judgment, and ability to maintain confidentiality when handling sensitive information.
- Ability to work overtime as required for outage and storm restoration, including evenings, weekends, and holidays.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1857ff
Position Id: c965a78a490a20aae9c5f77a6fd2db0a
Posted 3 hours ago

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