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Call Center Level 2 SharePoint consultant
Call Center Operations
UX DEsign
User Experience
Sharepoint functional consultant
Sharepoint Administraion
Sharepoint Development

Summary

Call Center Level 2 SharePoint consultant

Location: Albany NY – 100% On-site – local candidates preferred

Travel: None

Pay rate :- $70-75/hr

Role Type Approximation - PLEASE READ THIS SECTION BEFORE APPLYING TO THIS POSITION

Administrator / Functional Consultant (55%) SharePoint administration, permissions, content management, governance, stakeholder coordination, operational readiness
User Experience (UX) (35%) Site design, navigation, information architecture, usability, findability, user adoption
Developer (10%) Mentions Power Apps and SharePoint, but no coding, custom development, APIs, SPFx, PowerShell, C#, or JavaScript development

Core Duties and Responsibilities:

Site design, structure, and user experience

Designs, builds, and maintains the SharePoint intranet and knowledge base PowerApps information architecture, navigation, and page structure.
Facilitates stakeholder review cycles and incorporates feedback to improve usability and adoption.
Maintains an inventory of pages and sections.

Content management and readiness coordination

Coordinates content intake and population across contributors.
Ensures content is organized, findable, and formatted for efficient use during live calls.
Tracks and resolves content dependencies and review bottlenecks in partnership with content owners.

Requirements definition for the SharePoint intranet and knowledge base PowerApps

Translates call center operational needs into requirements for navigation, search behavior, and day-to-day usability.
Defines and documents expectations for connected tooling (for example, Power Apps components), including performance, user volume, accessibility, and availability.
Recommends and supports design decisions that reduce navigation friction and improve findability across support levels.

Stakeholder management, handoffs, and dependency tracking

Coordinates sequencing of work and handoffs across technical partners and internal stakeholders.
Supports phased migration planning to reduce duplication and clarify where different support-level knowledge should live over time.

Access controls, permissions, and operational readiness

Defines role-based access and editing permissions, including admin, editor, and read-only tiers.
Identifies, escalates, and supports resolution of SharePoint permissions and access issues.

Progress communication and documentation

Produces walkthrough materials and recordings to support review and onboarding.
Maintains clear meeting documentation, action items, and status updates to keep partners aligned and delivery predictable.

Job Qualifications:

Bachelor's Degree.
6 years of relevant experience.
An equivalent combination of advanced education, training, and experience will be considered

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: svam
Position Id: CC_SPoint_OS
Posted 1 day ago

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Michael Vigie

Svam International, Inc. Recruiter @ Svam International, Inc.

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Call Center Level 2 SharePoint consultant - client will have face to face interview

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Michael Vigie

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Summary

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