Duties Description The Information Technology Specialist 2 will be responsible for, but not limited to, the following duties:
Provide Service Desk ticket triage, resolution, or escalation
Provide technical assistance for Board meetings and System conferences
Assist with monthly job scheduling and monitoring
Install, load, and configure hardware, software, and applications
Review release notes and vulnerability announcements and apply appropriate remediation
Deploy, configure, monitor, troubleshoot, and maintain infrastructure components which may include network, telecommunication, security, server, storage, cloud, desktop, and peripheral equipment
Work with vendor support to resolve technical problems with IT equipment
Assist with user lifecycle management in Active Directory
Assist with administration of SSO (single-sign-on) applications in EntraID
Assist with configuration of Exchange mailboxes, shared calendars & distribution lists
Assist with VMWare ESXi administration
Perform virtual machine template deployments
Assist with administration of RedHat Enterprise Linux (and clones)
Maintain and create scripts to support Oracle Databases
Assist with administration of NetApp SAN
Assist with administration and maintenance of Commvault enterprise backup system
Perform limited Windows Server 2016+ administration
Provide and administer training in hardware and software technologies
Prepare and maintain knowledge base articles for hardware and software
Work with teams, both technical and cross-functional, to develop and implement technology infrastructure projects
Stay updated on industry trends and emerging technologies to improve Service Desk operations
Participate in IT projects and initiatives, providing input and support as needed
Communicate effectively with stakeholders, including end-users, IT staff, and management
Minimum Qualifications Minimum Qualifications
EITHER: 1) Reachable on the Civil Service eligible list; OR: 2) Eligible for reassignment by virtue of having permanent competitive service as an Information Technology Specialist 2 (SG-18); OR: 3) Eligible for transfer under the provisions of the Civil Service Law by virtue of having one year of permanent competitive service in an appropriate title.
To be appointed via the NY HELPS program, you must meet the following requirements:
A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; or a bachelor's or higher-level degree in any field and one year of experience in information technology; or 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; or two years of professional experience in information technology.
*If you don't have a bachelor's or higher -level degree in computer science or two years of professional experience in information technology, please submit a transcript which includes your 15 semester credit hours in computer science.*
Preferred Qualifications
Experience with the ServiceNow enterprise service management platform for incident handling, request fulfillment, and technical change implementation
Knowledge of enterprise patching tools such as Ivanti
Experience with Microsoft Active Directory and Microsoft 365 hybrid infrastructure
Basic knowledge with the Linux command line (RHEL or Clones)
Basic knowledge of the Windows Command Line & PowerShell interfaces
Basic knowledge of Windows Server 2016+ administration
Basic Knowledge of VMware vSphere Web Client (v6.7+)
Demonstrated ability to use critical thinking during decision making
Ability to solve problems & work across various technology stacks
Experience working in a collaborative team environment that is dynamic and fast paced
Demonstrated ability to troubleshoot and accurately diagnose incidents
Commitment to providing exceptional customer service
Excellent communication skills and interpersonal skills
Business Continuity / Disaster Recovery experience
Comfortable interacting with a diverse group of internal stakeholders and external partners
Knowledge of ITIL processes
Additional Comments
Job Description
The NYSTRS' Information Technology- Infrastructure & Operations department has vacancies in the following units: IT Service Desk, Identity & Access Management, and Server Infrastructure. These positions will perform duties necessary to support NYSTRS infrastructure including problem resolution, hands-on support to end users, supporting and enterprise monitoring system, and securing our active directory environment. They will also participate in supporting meeting and conference hardware and software related projects as dictated by the needs of the unit.
The IT-Infrastructure & Operations department is seeking to fill a total of three (3) vacancies, one (1) in each of the following units:
IT Service Desk
Identity & Access Management
Server Infrastructure
NY HELPS Program Information
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). Please note: This is a promotional title, so all promotional opportunities must be exhausted before a non-state employee can be appointed via NY HELPS.
For the duration of the NY HELPS Program, this title may be filled with a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications, and any specialized requirements, of the title for which they apply.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination.
Work Modality
Currently we have a hybrid work schedule which may be subject to change in the future.
Work Environment, Travel, and Physical Demands
Minimal travel required, primarily for training or conferences
May require long periods of sitting and use of computer equipment
May involve occasional lifting of equipment or materials weighing up to 25 pounds
Some positions may require additional credentials or a background check to verify your identity.
Name Emily Seils-Donlon
Telephone
Fax N/A
Email Address
Address
Street 10 Corporate Woods Drive
City Albany
State NY
Zip Code 12211
Notes on Applying In order to be considered for this position, you must navigate to our applicant portal to apply to the position posting: _Careers. We will not accept resumes sent via email.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 80183522
- Position Id: 2f55d38ef66fba712fda60b037b2bd84
- Posted 6 days ago
