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Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government''s most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things. 

*This is an exempt position. Salary commensurate with experience*

Job Title: SharePoint Knowledge Management Lead
Location: Albany, NY (Onsite)
Duration: 6 Months (with potential for extension)
Start Date: Anticipated 8/12/26
Hourly Rate: W2 - $55 - $70/hour
Application Deadline: 7/22/26

Overview:

We are seeking a SharePoint Knowledge Management Lead who will support our NYS client. This role will design, build, and maintain a SharePoint intranet and call center knowledge base, including related Power Apps information architecture, navigation, content readiness, permissions, and operational usability. The consultant will coordinate stakeholders, content owners, and technical partners to improve findability, support phased migration, and ensure the solution is ready for efficient use during live calls.

Duties:

Design, build, and maintain the SharePoint intranet and call center knowledge base, including Power Apps information architecture, navigation, and page structure.
Facilitate stakeholder review cycles and incorporate feedback to improve usability and adoption.
Maintain an inventory of SharePoint pages, sections, and knowledge content.
Coordinate content intake, population, organization, formatting, and readiness across contributors and content owners.
Ensure knowledge content is findable and structured for efficient use during live call center interactions.
Track and resolve content dependencies, review bottlenecks, work sequencing, and handoffs across technical partners and internal stakeholders.
Translate call center operational needs into documented requirements for navigation, search behavior, usability, accessibility, availability, performance, and user volume.
Recommend and support design decisions that reduce navigation friction and improve findability across support levels.
Support phased migration planning to reduce duplication and clarify where support-level knowledge should reside over time.
Define role-based access and editing permissions, including administrator, editor, and read-only tiers, and support resolution of permissions and access issues.
Produce walkthrough materials and recordings to support stakeholder review, onboarding, and operational readiness.
Maintain meeting documentation, action items, and status updates to keep stakeholders aligned and delivery predictable.

Mandatory Qualifications:

6+ years of relevant experience supporting SharePoint, knowledge management, intranet, content management, business analysis, or related digital workplace initiatives.
Experience designing, building, and maintaining SharePoint intranets or knowledge bases, including information architecture, navigation, page structure, and content organization.
Experience defining requirements for SharePoint and connected Power Apps components, including search behavior, usability, accessibility, availability, performance, and user volume.
Experience coordinating content intake, review cycles, stakeholder feedback, dependencies, and handoffs across technical and business teams.
Experience defining and troubleshooting role-based SharePoint access controls and permissions.
Ability to develop walkthrough materials, recordings, meeting documentation, action items, and status communications.
Strong stakeholder management, facilitation, organization, documentation, and communication skills.
100% onsite in Albany, NY.

Educational & Certification Requirements:

Bachelor''s Degree in related field
An equivalent combination of advanced education, training, and experience will be considered.

What We Offer:

Opportunities to lead impactful transformations in the public sector infrastructure.
Engagement with high-profile government initiatives, supporting meaningful change.
A collaborative environment that values ownership, initiative, and continuous learning.

Ready to make a difference?

We’re eager to connect with qualified candidates committed to delivering results and fostering excellence within client projects.

Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

AI-Assisted Resume Evaluation Notice
Cloud and Things – Talent Management

Notice to Candidates
Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.

How AI Is Used
Our AI tools assist by:

Analyzing resumes against job requirements
Supporting our recruiters in candidate data evaluation
Ensuring consistent review standards across all applications
Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation.

Your Data and Privacy

Cloud and Things Data Handling:

Your information is processed securely and used exclusively for recruitment purposes
Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
You may opt out of long-term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to:
All personal information is handled confidentially in accordance with our privacy policy

AI Tool Data Processing:

AI processing data is retained for a maximum of 90 days, after which it is deleted
All data sent to AI tools is encrypted in transit and at rest
AI tools comply with applicable privacy laws including GDPR and CCPA
Personal data is anonymized or minimized wherever possible during AI processing

Your Participation
By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91116955
Position Id: 9364
Posted 1 day ago

Call Center Level 2 SharePoint consultant - client will have face to face interview

Albany, New York

•

Today

Call Center Level 2 SharePoint consultant Location:Albany NY 100% On-site local candidates preferred Travel:None Pay rate :- $70-75/hr Role Type Approximation - PLEASE READ THIS SECTION BEFORE APPLYING TO THIS POSITION Administrator / Functional Consultant (55%) SharePoint administration, permissions, content management, governance, stakeholder coordination, operational readinessUser Experience (UX) (35%) Site design, navigation, information architecture, usability, findability, user adoption

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SharePoint Knowledge Management Lead

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Kavita Shaikh

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SharePoint Knowledge Management Lead

Job Details

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Kavita Shaikh

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