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Help Desk/Test Engineer 02916

Syneren Technologies

Alexandria, Virginia • Today

Easy Apply

Full-time

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Syneren Technologies

Job Details

Skills

Network
Communication
Printers
Reliability Engineering
Oracle Linux
Usability
Test Plans
Automated Testing
Analytical Skill
Computer Science
Information Systems
Help Desk
Software Testing
Computer Networking
Issue Resolution
Laptop
Mobile Devices
Operating Systems
Identity Management
Active Directory
Onboarding
Provisioning
Quality Assurance
Test Cases
Test Scripts
Test Scenarios
Regression Analysis
Acceptance Testing
Collaboration
Defect Tracking
JIRA
Microsoft Azure
DevOps
Agile
Software Development Methodology
Defect Management
Documentation
Customer Service
Security Clearance
Security+
CMMI
Computer Hardware
Systems Engineering
Software Development
Technical Support
Cyber Security
Testing
Evaluation
Management
Recruiting

Network
Communication
Printers
Reliability Engineering
Oracle Linux
Usability
Test Plans
Automated Testing
Analytical Skill
Computer Science
Information Systems
Help Desk
Software Testing
Computer Networking
Issue Resolution
Laptop
Mobile Devices
Operating Systems
Identity Management
Active Directory
Onboarding
Provisioning
Quality Assurance
Test Cases
Test Scripts
Test Scenarios
Regression Analysis
Acceptance Testing
Collaboration
Defect Tracking
JIRA
Microsoft Azure
DevOps
Agile
Software Development Methodology
Defect Management
Documentation
Customer Service
Security Clearance
Security+
CMMI
Computer Hardware
Systems Engineering
Software Development
Technical Support
Cyber Security
Testing
Evaluation
Management
Recruiting

Summary

Job Title: Help Desk/Test Engineer

Job Location: Alexandria, VA. (on-site)

Clearance Required: Secret

Employment Type: Full-Time/Exempt

Job Description:

Syneren is seeking a skilled and visionary Help Desk / Test Engineer to provide first-level technical support to end users by diagnosing and resolving hardware, software, network issues and develop and execute test plans, test cases, and test scripts.

This role is ideal for individuals with strong communication skills, a passion for technology, and a desire to grow within the IT field.

Help Desk Responsibilities:

Serve as the first point of contact for users experiencing technical issues

Troubleshoot hardware and software problems on desktops, laptops, and mobile devices
Resolve issues related to operating systems, printers, and basic networking

Ticket Management

Respond to help desk requests via phone, email, or ticketing systems
Log, track, and update support tickets with detailed notes
Escalate unresolved issues to senior technicians or specialized teams

System Setup & Maintenance

Assist with setup and configuration of new workstations and devices
Install and update software applications and operating systems
Perform routine maintenance tasks to ensure system reliability

User Account Support

Help with password resets, account creation, and access permissions
Support onboarding and offboarding processes for employees
Maintain user profiles in Active Directory or similar system

QA Testing Responsibilities:

Test software applications for functionality, performance, usability, and security.
Develop and execute test plans, test cases, and test scripts.
Identify, document, and track software defects.
Work with developers and business stakeholders to resolve issues.
Perform regression, integration, system, and user acceptance testing.
Validate that applications meet government and organizational requirements.
Experience with manual and/or automated software testing.
Knowledge of testing tools such as JIRA, Azure DevOps, or similar platforms.
Understanding of SDLC, Agile, and DevOps methodologies.
Strong analytical and troubleshooting skills.
Provide technical support to clients over the phone, chat, or e-mail in a timely and thorough manner

Qualifications:

Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
4+ years of experience in Helpdesk and Software Testing
Serve as the first point of contact for end users experiencing technical issues and provide timely resolution or escalation.
Troubleshoot and resolve hardware, software, operating system, printer, and basic network connectivity issues.
Respond to support requests through phone, email, chat, and ticketing systems.
Create, track, update, and maintain detailed support tickets throughout the issue resolution lifecycle.
Escalate complex technical issues to senior technicians, developers, or specialized support teams as needed.
Install, configure, maintain, and upgrade desktops, laptops, mobile devices, software applications, and operating systems.
Support user account administration, including password resets, account creation, access management, and Active Directory maintenance.
Assist with employee onboarding and offboarding activities, including equipment setup and access provisioning.
Develop, execute, and maintain software test plans, test cases, test scripts, and test scenarios.
Perform functional, regression, integration, system, and user acceptance testing (UAT) of software applications.
Identify, document, reproduce, and track software defects through resolution.
Collaborate with developers, business stakeholders, and project teams to investigate and resolve application issues.
Validate software applications against business, organizational, security, and government requirements.
Utilize testing and defect-tracking tools such as JIRA, Azure DevOps, or similar platforms.
Support Agile and SDLC processes by participating in testing, defect management, and release activities.
Analyze test results, troubleshoot application issues, and provide recommendations for quality improvements.
Maintain accurate documentation of support activities, testing results, system configurations, and issue resolutions.
Deliver high-quality customer service while managing multiple priorities in a fast-paced environment.

Clearance and Certifications :
Must currently hold an active U.S. Secret Clearance.
CompTIA Security Plus certification
AZ-900 certification

About Syneren: Syneren is an award winning, CMMI Level 3 certified, high quality provider of technology solutions for the government as well as commercial sectors. Founded in 2003, we have been broadening our services to cover an array of disciplines, including Hardware and Systems Engineering, Software Development and Testing, IT Systems Support, Cyber Security, Independent Testing and Evaluation and Program Support. Notably our innovative and effective solutions are delivered consistently by a highly qualified staff and management team. Syneren is committed to providing exceptional solutions that meet the client mission needs.

Thank you for your interest in Syneren Technologies Corporation. Syneren Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a registered trademark of the U.S. Department of Homeland Security.

Equal Opportunity Employer, including disabled and veterans.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90741894
Position Id: 1001544
Posted 1 day ago

Company Info

About Syneren Technologies

Syneren Technologies Corporation is a leading provider of technology solutions for the government and commercial sectors. Our broad services cover an array of disciplines, including Hardware and Systems Engineering, Software Development and Testing, IT Systems Support, Independent Testing and Evaluation (IV&V) and Program Support. Notably our innovative and effective solutions are delivered consistently by a highly qualified staff and management team. We remain committed to providing exceptional services and products, resulting in a faster time-to-market and cost savings. Syneren is a certified 8(a), SDB and woman-owned small business.

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Alexandria, Virginia

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Today

Job Title: SQL Server Developer with strong SSIS and SSRS experience Location: Alexandria, VA (Onsite) Clearance Required: Secret Clearance Employment Type: Full-Time/Exempt Role Overview: Syneren Technologies is seeking for a skilled SQL Server Developer with strong SSIS and SSRS experience. This role focuses on understanding our current data infrastructure, creating comprehensive documentation for existing ETL processes, and implementing updates to improve performance and accuracy. Key Respo

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Full-time

Systems Administrator/Network Engineer-52301

Alexandria, Virginia

•

Today

Job Title: Systems Administrator/Network Engineer Location: Alexandria, VA (Onsite) Clearance Required: Secret Clearance Employment Type: Full-Time/Exempt Role Summary Syneren is seeking a highly skilled Systems Administrator/ Network Engineer to lead the strategic modernization of our enterprise IT infrastructure. This role will be responsible for architecting, implementing, and supporting secure network and cloud solutions while driving the migration of legacy on-premises systems to Microso

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Full-time

Radio Frequency (RF) Electrical Engineer-04532

Vienna, Virginia

•

Today

Radio Frequency (RF) Electrical Engineer Job Location: Remote Position Overview Syneren Technologies Corporation is seeking a highly motivated and technically skilled Radio Frequency (RF) Electrical Engineer to support federal government customers engaged in radio frequency (RF) spectrum management, satellite communications engineering, and telecommunications policy initiatives. This position supports mission-critical engineering activities involving RF systems analysis, satellite communicatio

Easy Apply

Full-time

Business Analyst - 95500

Alexandria, Virginia

•

Today

Job Title: Business Analyst Location: Alexandria, VA (onsite) Clearance Required: Secret Clearance Full time/ Exempt Overview Syneren Technologies is seeking a proactive and detail-oriented Business Analyst with 3+ years of experience to support the modernization and maintenance of legacy Department of War (DoW) applications. This role is central to our team, requiring hands-on involvement in process reengineering, requirements definition for high-volume data applications, software testing,

Easy Apply

Full-time

Syneren Technologies

Job Details

Skills

Network
Communication
Printers
Reliability Engineering
Oracle Linux
Usability
Test Plans
Automated Testing
Analytical Skill
Computer Science
Information Systems
Help Desk
Software Testing
Computer Networking
Issue Resolution
Laptop
Mobile Devices
Operating Systems
Identity Management
Active Directory
Onboarding
Provisioning
Quality Assurance
Test Cases
Test Scripts
Test Scenarios
Regression Analysis
Acceptance Testing
Collaboration
Defect Tracking
JIRA
Microsoft Azure
DevOps
Agile
Software Development Methodology
Defect Management
Documentation
Customer Service
Security Clearance
Security+
CMMI
Computer Hardware
Systems Engineering
Software Development
Technical Support
Cyber Security
Testing
Evaluation
Management
Recruiting

Network
Communication
Printers
Reliability Engineering
Oracle Linux
Usability
Test Plans
Automated Testing
Analytical Skill
Computer Science
Information Systems
Help Desk
Software Testing
Computer Networking
Issue Resolution
Laptop
Mobile Devices
Operating Systems
Identity Management
Active Directory
Onboarding
Provisioning
Quality Assurance
Test Cases
Test Scripts
Test Scenarios
Regression Analysis
Acceptance Testing
Collaboration
Defect Tracking
JIRA
Microsoft Azure
DevOps
Agile
Software Development Methodology
Defect Management
Documentation
Customer Service
Security Clearance
Security+
CMMI
Computer Hardware
Systems Engineering
Software Development
Technical Support
Cyber Security
Testing
Evaluation
Management
Recruiting

Summary

Troubleshoot hardware and software problems on desktops, laptops, and mobile devices
Resolve issues related to operating systems, printers, and basic networking

Ticket Management

Respond to help desk requests via phone, email, or ticketing systems
Log, track, and update support tickets with detailed notes
Escalate unresolved issues to senior technicians or specialized teams

System Setup & Maintenance

Assist with setup and configuration of new workstations and devices
Install and update software applications and operating systems
Perform routine maintenance tasks to ensure system reliability

User Account Support

Help with password resets, account creation, and access permissions
Support onboarding and offboarding processes for employees
Maintain user profiles in Active Directory or similar system

QA Testing Responsibilities:

Test software applications for functionality, performance, usability, and security.
Develop and execute test plans, test cases, and test scripts.
Identify, document, and track software defects.
Work with developers and business stakeholders to resolve issues.
Perform regression, integration, system, and user acceptance testing.
Validate that applications meet government and organizational requirements.
Experience with manual and/or automated software testing.
Knowledge of testing tools such as JIRA, Azure DevOps, or similar platforms.
Understanding of SDLC, Agile, and DevOps methodologies.
Strong analytical and troubleshooting skills.
Provide technical support to clients over the phone, chat, or e-mail in a timely and thorough manner

Qualifications:

Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
4+ years of experience in Helpdesk and Software Testing
Serve as the first point of contact for end users experiencing technical issues and provide timely resolution or escalation.
Troubleshoot and resolve hardware, software, operating system, printer, and basic network connectivity issues.
Respond to support requests through phone, email, chat, and ticketing systems.
Create, track, update, and maintain detailed support tickets throughout the issue resolution lifecycle.
Escalate complex technical issues to senior technicians, developers, or specialized support teams as needed.
Install, configure, maintain, and upgrade desktops, laptops, mobile devices, software applications, and operating systems.
Support user account administration, including password resets, account creation, access management, and Active Directory maintenance.
Assist with employee onboarding and offboarding activities, including equipment setup and access provisioning.
Develop, execute, and maintain software test plans, test cases, test scripts, and test scenarios.
Perform functional, regression, integration, system, and user acceptance testing (UAT) of software applications.
Identify, document, reproduce, and track software defects through resolution.
Collaborate with developers, business stakeholders, and project teams to investigate and resolve application issues.
Validate software applications against business, organizational, security, and government requirements.
Utilize testing and defect-tracking tools such as JIRA, Azure DevOps, or similar platforms.
Support Agile and SDLC processes by participating in testing, defect management, and release activities.
Analyze test results, troubleshoot application issues, and provide recommendations for quality improvements.
Maintain accurate documentation of support activities, testing results, system configurations, and issue resolutions.
Deliver high-quality customer service while managing multiple priorities in a fast-paced environment.

Clearance and Certifications :
Must currently hold an active U.S. Secret Clearance.
CompTIA Security Plus certification
AZ-900 certification

About Syneren: Syneren is an award winning, CMMI Level 3 certified, high quality provider of technology solutions for the government as well as commercial sectors. Founded in 2003, we have been broadening our services to cover an array of disciplines, including Hardware and Systems Engineering, Software Development and Testing, IT Systems Support, Cyber Security, Independent Testing and Evaluation and Program Support. Notably our innovative and effective solutions are delivered consistently by a highly qualified staff and management team. Syneren is committed to providing exceptional solutions that meet the client mission needs.

Thank you for your interest in Syneren Technologies Corporation. Syneren Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a registered trademark of the U.S. Department of Homeland Security.

Equal Opportunity Employer, including disabled and veterans.

Dice Id: 90741894
Position Id: 1001544
Posted 1 day ago

Company Info

About Syneren Technologies

Go to company profile

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Alexandria, Virginia

•

Today

Easy Apply

Full-time

Systems Administrator/Network Engineer-52301

Alexandria, Virginia

•

Today

Easy Apply

Full-time

Radio Frequency (RF) Electrical Engineer-04532

Vienna, Virginia

•

Today

Easy Apply

Full-time

Business Analyst - 95500

Alexandria, Virginia

•

Today

Easy Apply

Full-time

Help Desk/Test Engineer 02916

Skills

Summary

Dice Job Match Score™

Similar Jobs

Help Desk/Test Engineer 02916

Syneren Technologies

Job Details

Skills

Summary

Company Info

About Syneren Technologies

Dice Job Match Score™

Similar Jobs