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Principal AI Solutions Architect, Customer Success

Infostride

Remote • 9d ago

Easy Apply

Third Party, Contract

$90 - $100

Principal Solutions Architect - Master Data, Product Data & AI Automation

Ferguson Enterprises, LLC

Remote or Springfield, Virginia • Today

Full-time

USD 10,594.74 - 18,536.46 per month

Principal AI Solutions Architect (Digital CCaaS)

Kutir Inc

Remote or Hybrid • Today

Easy Apply

Contract, Third Party

Principal Architect, AI Solutions

JLL

Remote or Chicago, Illinois • Today

Full-time

USD 215,000.00 - 300,000.00 per year

Principal Architect (AI/ML)

INTUITIVE TECHNOLOGY PARTNERS, INC.

Remote • 22d ago

Easy Apply

Full-time

70 - 80

Principal AI Security Architect

Hexaware Technologies, Inc

Remote • 9d ago

Easy Apply

Contract

Depends on Experience

Principal AI Systems Architect | Real-Time Agent Assist / Speech AI Scale

Sibitalent Corp

Remote • 24d ago

Easy Apply

Contract

Depends on Experience

Principal AI Architect

Kforce Technology Staffing

Remote or Saint Paul, Minnesota • Today

Contract

$130 - $146 hourly

Principal AI Solution Architect - Finance - Remote

UnitedHealth Group

Remote or Minnetonka, Minnesota • Today

Full-time

USD 164,600.00 - 282,200.00 per year

Principal AI Architect

CVS Health

Remote or Colorado • Today

Full-time

USD 144,200.00 - 288,400.00 per year

Principal AI Architect

Robots and Pencils

Remote • Today

Full-time

USD 165,604.00 - 228,491.00 per year

Principal AI Infrastructure & Accelerator Architect

EPAM Systems

Remote • Today

Full-time

Principal AI Infrastructure & Accelerator Architect

EPAM Systems

Remote or New York, New York • Today

Full-time

Principal Architect - Data & AI

SHI International Corporation

Remote • Today

Full-time

USD 200,000.00 - 250,000.00 per year

Principal Engineer, Solutions Architecture

Dell Technologies

Remote or Illinois • Today

Full-time

USD 142,800.00 - 184,800.00 per year

Principal AI Infrastructure Architect

Huron

Remote or Chicago, Illinois • Today

Full-time

USD 190,000.00 - 265,000.00 per year

Principal Consultant - AI Infrastructure Services

Dell Technologies

Remote or West Virginia • Today

Full-time

USD 177,480.00 - 229,680.00 per year

Principal Consultant - AI Infrastructure Services

Dell Technologies

Remote or Seattle, Washington • Today

Full-time

USD 216,920.00 - 280,720.00 per year

Principal Consultant - AI Infrastructure Services

Dell Technologies

Remote or Ohio • Today

Full-time

USD 197,200.00 - 255,200.00 per year

AI Solution/Principal Engineer

EPAM Systems

Remote • Today

Full-time

Principal Solution Consultant - AI

Workiva

Remote • Today

Full-time

USD 227,000.00 - 370,000.00 per year

Principal AI Strategist

ServiceNow, Inc.

Remote or Austin, Texas • Today

Full-time

Member of Technical Staff, Agentic AI Architect

Micron Technology, Inc.

Remote or Boise, Idaho • Today

Full-time

Sr Principal AI/ML Engineer: Office-Based preferred, will consider Remote

UnitedHealth Group

Remote or Eden Prairie, Minnesota • Today

Full-time

USD 184,600.00 - 316,500.00 per year

Staff Software Engineer - AI

Thomson Reuters U.S. Inc.

Frisco, Texas • Today

Full-time

USD 127,400.00 per year

Principal AI Engineering Architect

Robots and Pencils

Remote • Today

Full-time

USD 180,375.00 - 230,625.00 per year

Senior/Principal RAN Digital Twin & AI Simulation Engineer

Parallel Wireless

Remote • Today

Full-time

Principal Solutions Architect - AI

Motorola Solutions

Allen, Texas • Today

Full-time

USD 148,800.00 - 175,600.00 per year

Staff Software Engineer, Perception (R5421)

Shield AI Inc

Dallas, Texas • Today

Full-time

USD 195,200.00 - 292,800.00 per year

Principal AI Engineering Consultant

Acunor Infotech

Remote or California • Today

Easy Apply

Full-time

$$160000 - 200000 per year

Job Details

Skills

Genesys Cloud / Architect
Digital & Agentic AI Bots
Google Dialogflow / Amazon Lex
IVR & Routing
Generative AI / LLM

Summary

Location: California (Remote)
Role Type: Contract
Rate: $90.00 – $100.00/hour

Job Description

We are seeking an experienced Digital Bot / Agentic AI professional to design, develop, and support digital bot, routing, IVR, and AI-driven solutions. The ideal candidate will have strong experience with Genesys platforms, Digital CCaaS, conversational AI, routing applications, and agentic AI technologies, along with proven customer-facing consulting experience.

Key Responsibilities

Manage project initiatives of strategic importance to the organization.
Participate in customer workshops and design digital bot flows using Genesys products, design best practices, and product-specific capabilities.
Independently design, develop, and maintain routing applications for Digital Virtual Agents and Digital Agentic Virtual Agents.
Collaborate with Genesys technical teams and business partners to deliver scalable digital solutions.
Create accurate development effort estimates in collaboration with team managers, Professional Services project managers, and regional managers.
Analyze complex technical issues and exercise independent judgment in selecting appropriate methods, techniques, and evaluation criteria.
Work with the Product Owner and Scrum Master to drive user story creation and ownership for SS&AI-owned epics covering IVR, Routing, and Bots.
Lead SS&AI team delivery and ensure successful execution of assigned initiatives.
Present and demonstrate proposed digital bot solutions to customers and stakeholders.
Perform knowledge transfer and documentation of delivered solutions at the conclusion of engagements.
Create and execute test scripts for call flows and other application logic.
Leverage existing Genesys tools, logs, and reporting capabilities to provide UAT and QA support.
Collaborate effectively across global teams while considering cultural, language, and time-zone differences.
Demonstrate flexibility in working hours to accommodate customer and team interactions.
Provide feedback to Product teams regarding issues with APIs, products, documentation, and architectures.
Work independently to provide customer-facing technical consulting and help define key deliverables, outcomes, coding best practices, and deployment strategies.
Contribute as a team player and support organizational goals.

Minimum Requirements

Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent experience preferred.
10+ years of experience with commercial Digital CCaaS applications, routing, bots, and software development using appropriate development tools.
Experience with Advanced Speech Recognition engines.
Additional programming experience with languages such as PHP, Java, or C# is a plus.
6+ years of experience working with digital and/or voice bots on platforms such as Google Dialogflow and Amazon Lex.
Hands-on experience with webhooks, fulfillment, and bot development.
Ability to work U.S. business hours.
Demonstrated understanding and practical experience using Generative AI and Agentic AI tools.
Proven experience in a customer-facing technical role, including handling challenging customer situations and providing thought leadership in client consulting.
Strong understanding of IVR application architecture, including:
- Web components
- Telephony
- Caching
- Prompt servers
- Automatic Speech Recognition (ASR)
- Operational diagnostics
Ability to work independently with general direction and take initiative in defining and developing new product features.
Strong analytical, programming, troubleshooting, and problem-solving skills.
Ability to quickly learn and adopt new technologies and product capabilities.
Excellent verbal and written communication skills in English, with the ability to communicate effectively with both technical and business audiences.
Ability to effectively consult with clients, vendors, and internal teams in a fast-paced environment with flexible schedules.
Experience assisting with escalated customer issues originating from customers or partners.
Willingness to travel when required.

Desirable Skills

Demonstrated experience designing, developing, and supporting Agentic AI bots, including:
- Autonomous decision-making
- Tool integration
- Workflow orchestration
- Memory management
- Prompt engineering
- LLM-based conversational AI
Hands-on experience developing and deploying Genesys solutions using tools such as:
- Genesys Cloud
- Genesys Architect
- Dialog Engine
- Composer
- Designer
- Intelligent Automation
Experience with Google Dialogflow and Amazon Lex.
Genesys Google Cloud Platform or AWS certification.
Experience with bot and intent tuning.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90967174
Position Id: 165926-5657-1791328319
Posted 9 days ago

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Remote or Hybrid

•

Today

Position Title: Principal AI Solutions Architect (Digital CCaaS) Location: Remote - CA Duration: 6+ months Job Description: Responsible for managing project initiatives of strategic importance to the organization. Participate in customer workshops and design digital bot flows using our products using design best practices and awareness of product nuances. Work Independently, and with the technical teams and business partners, to design, develop and maintain routing applications for Digital

Easy Apply

Contract, Third Party

AI Solutions Architect with Genesys

Remote

•

2d ago

Job Description Key Responsibilities: In this role, the primary responsibilities will include (but are not limited to): Responsible for managing project initiatives of strategic importance to the organization. Participate in customer workshops and design digital bot flows using our products using design best practices and awareness of product nuances. Work Independently, and with Genesys technical teams and business partners, to design, develop and maintain routing applications for Digital Virtu

Easy Apply

Third Party, Contract

80 - 90

Genesys Conversational AI Architect

Remote

•

3d ago

Title: Genesys Conversational AI Architect Location: Remote Duration: 12 Months Top Skills Required: Conversational AI & Agentic AIGenesys Cloud & CCaaSDigital & Voice Bot DevelopmentIVR, Routing & API IntegrationSolution Architecture & Technical ConsultingTesting, Troubleshooting & Delivery

Easy Apply

Contract

70 - 75

Conversational AI Architect / Lead Kore.ai

Remote

•

Today

Sensiple Inc is a New Jersey corporation with over two decades of expertise in technology-driven solutions specializing in Customer Experience, Contact Centre Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing

Easy Apply

Contract, Third Party

70 - 74