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Technology Support Specialist

Saicon Consultants Inc.

Almont, Colorado • Today

Easy Apply

Third Party, Contract

Depends on Experience

Sr Technical Support Specialist

Carrier Corporation

Remote or Georgia • Today

Full-time

USD 43,500.00 - 87,500.00 per year

Technology Sourcing Specialist (SaaS RFP Strategy) - Remote

Software Guidance & Assistance

Remote or Waltham, Massachusetts • Today

Contract

USD 60.00 - 75.00 per hour

Job Details

Skills

Summary

Job Description:
As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all.

Audio Visual Responsibilities of an On-Site Technician:
Microsoft Surface Hubs

Understand how to configure surface Hub settings, including display and audio settings, and network configurations.
Ability to reset or reconfigure the device when necessary.

Crestron

Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections.
Ensure that all devices are properly connected to the network and can communicate with each other.
Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality.
Troubleshoot video issues, including display problems and resolution settings.

Microsoft Teams Room

Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network.
Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls.
Ensure the interface is properly displaying meeting information and controls

Additional technologies to support

Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
Technical Responsibilities of an On-Site technician:
Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site

Troubleshooting and Problem solving:

PC, MAC, application, AV, and network connectivity issues, etc.
ServiceNow ticket management; prioritizing tickets and awareness of SLAs
Supporting Microsoft Windows and MAC operating systems

Working knowledge of Microsoft applications:

Outlook, Teams, OneDrive, Office365
Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
Printer support (installation, configuration, relocation, and troubleshooting)
Event and Meeting Support (may occur on-site or off-site)
Occasional travel may be required to support other Client locations, client engagement sites, or off-site events
Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
VIP/White Glove support
Occasional after-hour support may be required
Interpersonal skills an On-site technician should have:
Outstanding customer service skills
Excellent communication skills
Great team mentality
Self-motivated, organized, detail oriented, ability to multi-task
Desire to learn and build a career as unique as you are

Experience Requirements:

2+ years of on-site technical support experience, or degree in related discipline

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: saicon
Position Id: 26-90101
Posted 17 hours ago

Fitment

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Job Details

Skills

Summary

Understand how to configure surface Hub settings, including display and audio settings, and network configurations.
Ability to reset or reconfigure the device when necessary.

Crestron

Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections.
Ensure that all devices are properly connected to the network and can communicate with each other.
Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality.
Troubleshoot video issues, including display problems and resolution settings.

Microsoft Teams Room

Diagnose and resolve connectivity issues for MTR’s and ensure that the system is properly connected to the internal network.
Ability to troubleshoot issues related to the MTR’s user interface, including touch panel responsiveness and meeting controls.
Ensure the interface is properly displaying meeting information and controls

Additional technologies to support

Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)
Technical Responsibilities of an On-Site technician:
Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or off-site

Troubleshooting and Problem solving:

PC, MAC, application, AV, and network connectivity issues, etc.
ServiceNow ticket management; prioritizing tickets and awareness of SLAs
Supporting Microsoft Windows and MAC operating systems

Working knowledge of Microsoft applications:

Outlook, Teams, OneDrive, Office365
Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal process
Printer support (installation, configuration, relocation, and troubleshooting)
Event and Meeting Support (may occur on-site or off-site)
Occasional travel may be required to support other Client locations, client engagement sites, or off-site events
Provide remote hands support while guided by our network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices)
VIP/White Glove support
Occasional after-hour support may be required
Interpersonal skills an On-site technician should have:
Outstanding customer service skills
Excellent communication skills
Great team mentality
Self-motivated, organized, detail oriented, ability to multi-task
Desire to learn and build a career as unique as you are

Experience Requirements:

2+ years of on-site technical support experience, or degree in related discipline

Dice Id: saicon
Position Id: 26-90101
Posted 17 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

IT Support Specialist I

Hybrid in Almont, Colorado

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Today

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$19.55 - $35.48

MAC Admin EUC MacBook & L2 Network Specialist

Hybrid in Almont, Colorado

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Third Party, Contract

Depends on Experience

Job Opportunity :: Deskside Support :: Redmond, WA (Onsite) :: Contract :: Urgent Opportunity

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Microsoft Intune and Enterprise MDM Specialist / 167152

Remote

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Today

Easy Apply

Contract, Third Party

Depends on Experience