We are looking for an experienced Project Manager / Program Manager to manage IT professional services and field services programs. This role will own end to end project delivery across multiple customers, countries, engineers, subcontractors, and service partners, including technical resource coordination, customer communication, schedules, scope, risks, deliverables, financial performance, and overall project execution.
Primary Responsibilities
- Manage end to end delivery of IT professional services projects across multiple customer locations throughout North America and international regions.
- Manage projects involving networking, wireless, low voltage, data center infrastructure, infrastructure refreshes, hardware deployments, end user computing, and field services.
- Develop and maintain project schedules, deployment plans, resource plans, milestones, dependencies, risks, and customer deliverables.
- Coordinate and manage field engineers, subcontractors, service partners, and other technical resources.
- Ensure engineers and partners are properly matched to each engagement based on technical skillset, certifications, location, availability, and customer requirements.
- Serve as the primary communication point between customers, internal operations, engineers, subcontractors, and partners.
- Lead customer project meetings, internal delivery meetings, project kickoffs, status calls, and escalation discussions.
- Monitor project progress, labor utilization, schedules, risks, dependencies, and overall delivery performance.
- Manage project escalations and coordinate corrective actions when schedules, resources, site conditions, or technical issues impact delivery.
- Ensure required project documentation and deliverables are collected, reviewed, and completed according to customer requirements.
- Manage multi site deployment schedules and coordinate simultaneous work across different regions and time zones.
- Work closely with operations and leadership to improve project delivery processes, documentation, resource management, and partner performance.
- Monitor engineer and partner performance and help maintain a reliable service delivery network.
- Support project forecasting, labor planning, project financial tracking, change management, and identification of potential scope changes or additional effort.
- Provide clear executive and customer reporting regarding project status, risks, milestones, issues, and upcoming activities.
Required Experience and Skills
- Strong professional English communication skills, both written and verbal.
- Significant experience managing IT professional services, infrastructure, field services, or technology deployment projects.
- Experience managing multi site or IT projects is strongly preferred.
- Strong understanding of networking, wireless, data center infrastructure, low voltage cabling, end user computing, and IT infrastructure deployments.
- Experience managing engineers, subcontractors, vendors, and international service partners.
- Strong customer facing project management and communication experience.
- Ability to manage multiple complex projects, customers, regions, and technical resources simultaneously.
- Strong experience with project schedules, risk management, escalation management, resource planning, status reporting, and change management.
- Experience managing projects across multiple countries and time zones is preferred.
- Strong organizational, leadership, documentation, and problem solving skills.
- Ability to operate independently while coordinating closely with internal operations and executive leadership.
Ideal Background
Candidates coming from IT professional services firms, global system integrators, managed service providers, field services organizations, telecom companies, data center service providers, or large technology deployment organizations are strongly preferred. Experience supporting North American customers while working from the Philippines is also highly desirable.
