Job DescriptionThe Senior Business Process Engineer evaluates, designs, executes, measures, monitors and controls business processes. The role will work to ensure that business process outcomes are in harmony with an organization's strategic goals. They work collaboratively across all departments of the organization to help improve the management of complex cross-functional business processes and value streams. The role will focus on the entire process from beginning to end, introducing innovation into the process that can impact results, enhance profitability, and assist the organization to meet its business objectives and goals. The senior business process engineer needs to be highly skilled in evaluating needs and issues, defining strategies and solutions, and implementing repeatable processes, platforms, tools, and systems to enhance awareness and growth of products and services. The Senior Business Process Engineer independently applies enterprise and systems thinking, Business Process Architecture, and relevant Business Architecture practices to frame strategic cross-functional initiatives, identify business capability gaps, dependencies, and system-level risks, and translate strategic priorities into decision-ready improvement and transformation opportunities.
Responsibilities- Evaluates enterprise initiatives, portfolio priorities, and in-flight roadmaps to identify process improvement opportunities, cross-functional dependencies, business capability needs, and implications for roadmap decisions.
- Defines, implements, and maintains end-to-end business processes, procedures, ownership, and controls to meet business objectives and comply with customer and Enterprise standards.
- Works with stakeholders to assess current-state performance, identify business requirements, risks, root causes, and improvement opportunities, and recommend evidence-based solutions.
- Plans, coordinates, and leads complex cross-functional process improvement and transformation efforts across people, process, technology, and data, including implementation, change readiness, and adoption.
- Leads current- and future-state analysis and value-stream mapping, connecting processes to customer journeys, business capabilities, enabling systems, data, and upstream and downstream impacts.
- Independently applies Business Process Architecture and relevant Business Architecture practices to identify capability gaps, process overlaps, ownership issues, dependencies, and enterprise impacts and to inform initiative framing and transformation roadmaps.
- Designs and facilitates workshops and working sessions that align cross-functional leaders, surface differing perspectives, make tradeoffs visible, and frame options for sound decisions.
- Develops business cases, financial models, process measures, and business capability measures to evaluate costs, benefits, risks, performance, customer outcomes, and value realization.
- Serves as an internal BPM advisor and consultant, providing guidance on process design, enabling technology, BPM frameworks, methods, tools, governance, process ownership, and sustainable continuous improvement.
- Mentors Associate and Business Process Engineers, collaborates with Process Engineers throughout evaluation, design, implementation, and measurement, and helps teams strengthen process maturity and ownership.
- Assists in planning, coordinating, and executing engineering projects
- Supports and collaborates with other Engineers through evaluation, design analysis, and development phases
- Maintains knowledge, ensures competency and compliance with policies and procedures, to be the technical expert while collaborating with cross-functional teams
- This list is not all-inclusive, and you are expected to perform other duties as requested or assigned
Qualifications- Bachelor's degree and 4+ years of relevant experience.
- Experience in BPM Centers of Excellence or similar enterprise process functions.
- Demonstrated experience leading value-stream mapping and complex cross-functional BPM initiatives.
- Demonstrated hands-on experience developing or applying Business Process Architecture, including process hierarchy, taxonomy, decomposition, and end-to-end process relationships.
- Healthcare industry experience strongly preferred, ideally within a health plan, payer, insurance, dental benefits, or similarly complex and regulated environment.
- Core skills in organization, communications, project and program management, organizational change management, leadership and coaching.
- Demonstrated hands-on experience applying Business Process Architecture and relevant Business Architecture practices, including process hierarchy and decomposition, business capability modeling, value streams, and relationships among processes, customer journeys, technology, data, and ownership.
- Advanced critical and systems thinking, with the ability to reframe requests into underlying business problems and identify tradeoffs and second-order impacts.
- Ability to translate complex analysis into executive-ready narratives, recommendations, and decision options.
- Ability to influence without authority and challenge thinking constructively.
- Ability to lead complex cross-functional working sessions and move leaders toward alignment and sound decisions.
- Strong emotional intelligence: Open to/seeks and integrates feedback. Able to identify and address underlying issues/objections and handle ahead of engagement with leadership or team members.
- Strong business, functional, and enterprise acumen, with high aptitude for partnering with technology experts.
- Ability to mentor Associate and Career Process Engineers.
- Trusted advisor, honest, up-front, and able to maintain confidentiality.
Licenses Lean Six Sigma Black Belt. PreferredBase Pay InformationThe national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 21. $81,265 - $176,073About UsBehind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
- Competitive base and incentive pay
- 401(k) with robust matching and non-matching contributions
- Rich medical & pharmacy benefits
- 100% employer-paid dental and vision benefits
- Holistic wellbeing program with deep financial incentives
- Generous paid time off plus 12 paid holidays and your birthday off
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
Fair Chance Ordinances and Criminal Background Considerations
This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
Important Work Authorization Information
Please note, Delta Dental will not sponsor applicants for work visas for this position.
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About the TeamAt Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.
We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.
Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!
Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.
The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.
Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.
Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.
Proof of eligibility to work in the United States must be provided if selected for hire.
*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York
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