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Lead Systems Engineer - (Amazon Connect) - Remote

Tekaccel, Inc

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$DOE

Lead Systems Engineering

Harris Corporation

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Lead Systems Engineering (Acoustics SME) 10K Sign-on

Harris Corporation

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Looking for Lead Systems Engineer Amazon Connect Lead Developer for 100% REMOTE

Saksoft

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Easy Apply

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Depends on Experience

Lead Systems Engineer

Visionist

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USD 170,000.00 - 240,000.00 per year

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Black Eagle Defense

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USD 171,000.00 - 228,000.00 per year

Lead Systems Engineer - RF Systems

Leidos

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Lead Systems Engineer

Essnova Solutions

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AST SpaceMobile

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Lead Systems Engineer, Defense Programs

AST SpaceMobile

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Lead Systems Engineer - Space, Viasat Government

Viasat, Inc.

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USD 180,500.00 - 285,000.00 per year

Lead Cyber Systems Engineer

American Systems Corporation

Remote or Alexandria, Virginia • Today

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USD 165,000.00 per year

Lead Program Systems Engineer, Cyclops (remote considered)

Long Wall

Remote or Huntsville, Alabama • Today

Full-time

USD 150,000.00 - 230,000.00 per year

Lead IT Systems Engineer

Boulevard

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USD 150,000.00 - 177,000.00 per year

Lead Satellite Systems Engineer

Booz Allen Hamilton

Remote • Today

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USD 99,000.00 - 225,000.00 per year

Senior Systems Engineer

Boston Government Services LLC

Washington, District of Columbia • Today

Full-time

Java Development Lead Identity Systems Engineer

Allstate Insurance Company

Remote or Illinois • Today

Full-time

USD 98,100.00 - 167,850.00 per year

Senior Linux/Unix Systems Engineer

Unisys

Hybrid in Washington, District of Columbia • 23d ago

Easy Apply

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$60 - $70

Lead Cyber Systems Engineer

Cornerstone Defense

Linthicum Heights, Maryland • Today

Full-time

USD 230,000.00 - 250,000.00 per year

Lead Engineer - Systems Protection, Relay Settings

Qualis LLC

Remote or Palm Beach Gardens, Florida • Today

Full-time

USD 130,000.00 - 180,000.00 per year

Sr. Systems Engineer

Applied Network Solutions

Annapolis, Maryland • Today

Full-time

USD 100,000.00 - 200,000.00 per year

Senior Systems Engineer (Hybrid)

Red Arch Solutions

Annapolis, Maryland • Today

Full-time

USD 210,000.00 - 225,000.00 per year

Senior Systems Engineer

Leidos

Odenton, Maryland • Today

Full-time

USD 107,900.00 - 195,050.00 per year

Senior Systems Engineer **Sign-on Bonus Potential**

Boeing Company

Annapolis, Maryland • Today

Full-time

USD 197,000.00 - 250,000.00 per year

Senior Systems Engineer - Agile/Scrum (HYBRID)

Quevera LLC

Annapolis, Maryland • Today

Full-time

Senior Systems Engineer

Assured Information Security, Inc

Fort Meade, Maryland • Today

Full-time

USD 150,000.00 - 190,000.00 per year

Senior Systems Engineer

Razor Talent

Maryland • Today

Full-time

USD 167,818.00 - 181,802.00 per year

Senior Systems Engineer

MAG Aerospace

Annapolis, Maryland • Today

Full-time

USD 150,000.00 - 180,000.00 per year

Senior Systems Engineer

Odyssey Systems Consulting Group, Ltd.

Fort Meade, Maryland • Today

Full-time

Software Engineer - Technical Team Lead

CACI International, Inc.

Annapolis, Maryland • Today

Full-time

USD 113,200.00 - 237,800.00 per year

Job Details

Skills

aws
healthcare
IVR
Amazon Connect

Summary

Position: Lead Systems Engineer - Amazon Connect
Location: Remote

Job Description:

The Lead Systems Engineer Amazon Connect will be responsible for designing, implementing, optimizing, and supporting cloud-based contact center solutions for healthcare payer and provider environments.
This role requires deep hands-on experience with Amazon Connect and related AWS services, along with the ability to translate business, operational, compliance, and patient/member experience requirements into scalable, secure, and reliable contact center solutions.
The ideal candidate will lead technical delivery across contact flows, IVR routing, conversational AI, automation, integrations, monitoring, and production support.
The role will partner closely with business stakeholders, product owners, architects, developers, QA teams, operations, and compliance teams to modernize contact center capabilities while ensuring high availability, regulatory alignment, and operational excellence.

Key Responsibilities

Lead the design, development, configuration, and deployment of Amazon Connect-based contact center solutions for healthcare operations.
Build and maintain contact flows, IVR logic, routing profiles, queues, hours of operation, quick connects, callback flows, emergency messaging, holiday routing, and dynamic messaging.
Develop and support integrations using AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon S3, Amazon Kinesis, Amazon CloudWatch, and other AWS services.
Design conversational AI and self-service experiences using Amazon Lex to improve caller containment, reduce agent workload, and enhance member and patient experience.
Implement custom business logic and automation using AWS Lambda functions written in Python, Node.js, or Java.
Support migration from legacy contact center platforms such as Avaya, Cisco to Amazon Connect.
Partner with healthcare business teams to understand member services, provider services, claims, eligibility, prior authorization, pharmacy, and care management workflows.
Ensure that contact center solutions support healthcare compliance needs, including HIPAA-aligned handling of PHI, secure data exchange, auditability, and access controls.
Create and maintain technical design documents, deployment runbooks, operational procedures, troubleshooting guides, and knowledge transfer materials.
Lead issue triage, root cause analysis, performance tuning, incident response, and post-production stabilization for Amazon Connect environments.
Collaborate with QA teams to validate call routing, IVR prompts, integrations, data lookups, failover behavior, reporting, and end-to-end customer journeys.
Contribute to CI/CD automation, infrastructure as code, release governance, and environment management using tools such as Terraform, CloudFormation, Git, and Jenkins or similar platforms.
Provide technical leadership, mentoring, code reviews, and guidance to engineers working on Amazon Connect and AWS contact center solutions.

Required Qualifications

10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration roles.
3+ years of hands-on experience designing, building, and supporting Amazon Connect solutions.
Strong knowledge of Amazon Connect components, including contact flows, queues, routing profiles, users, security profiles, hours of operation, prompts, attributes, CTRs, and real-time metrics.
Hands-on experience with AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon CloudWatch, and Amazon S3.
Experience developing serverless integrations and automation using Python, Node.js, Java, or similar programming languages.
Experience with contact center technologies, telephony concepts, SIP, IVR, ACD routing, call recording, call transfers, callback, and queue management.
Experience integrating Amazon Connect with enterprise systems such as CRM, claims platforms, eligibility systems, knowledge bases, workforce management tools, reporting platforms, or data warehouses.
Strong understanding of production support practices, monitoring, alerting, incident management, root cause analysis, and change management.
Ability to create clear technical documentation and communicate complex technical concepts to business and technical stakeholders.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.

Preferred Qualifications

Experience supporting healthcare payer, provider, pharmacy benefit management, or managed care contact center environments.
Knowledge of HIPAA, PHI handling, PCI considerations, security controls, audit logging, and healthcare compliance expectations.
Experience with Amazon Connect Contact Lens, Amazon Connect Cases, Customer Profiles, Amazon Q in Connect, Amazon Transcribe, Amazon Comprehend, Amazon Athena, and QuickSight.
Experience with CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics, or custom healthcare platforms.
Experience with automation frameworks, CI/CD pipelines, infrastructure as code, automated testing, and deployment governance.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91126533
Position Id: 2026-18544
Posted 15 days ago

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Lead Systems Engineer Amazon Connect Lead Developer Healthcare Contact Center Technology 100% remote Contract KIndly share your updated resume to Looking for candidates on our W2 Role SummaryThe Lead Systems Engineer Amazon Connect will be responsible for designing, implementing, optimizing, and supporting cloud-based contact center solutions for healthcare payer and provider environments. This role requires deep hands-on experience with Amazon Connect and related AWS services, along with the

Easy Apply

Contract

Depends on Experience

Amazon Connect Contact Center Architect Healthcare -

Remote

•

2d ago

Position:- Amazon Connect Contact Center Architect Healthcare Location:- Remote(St. Louis, MO / NY-NJ) Type:- Contract We are seeking a hands-on Amazon Connect Contact Center Architect to design and modernize healthcare contact-centre solutions supporting member, provider, and self-service experiences. Must Have: Amazon Connect + AWS + Healthcare Contact Center + HIPAA/PHI + IVR + Legacy Migration. Key Requirements: 10+ years of IT experience.4 6+ years of AWS architecture experience.3+ years ha

Easy Apply

Contract

Depends on Experience

Contact Center Architect (Amazon Connect)

Remote

•

14d ago

Role: Contact Center Architect (Amazon Connect) Location: Remote Job Description: Own the end-to-end architecture of the Amazon Connect contact center across member, provider, and self-service journeys. Design IVR / IVA and contact flows, routing strategies, queueing, and omnichannel (voice, chat, callback) experiences optimized for self-service and containment. Architect caller authentication and identity flows including data-driven verification, integration with member/provider systems of reco

Easy Apply

Contract

Depends on Experience

Amazon Connect Contact Center Engineer

Remote

•

15d ago

Job Summary: We now need someone with experience working at a Lead level. We are working to redesign a CI/CD pipeline for Amazon Connect so the pipeline uses AI to accelerate feature creation & delivery. Well need a lead whos skilled in this area. The skillset includes experience in designing, implementing, and supporting cloud-based contact center solutions. Strong hands-on expertise in Amazon Connect, Amazon Lex, AWS Lambda, Harness, CI/CD pipelines, Terraform, and GitHub Actions, with proven

Easy Apply

Contract

Depends on Experience