Skill | Required /Desired | Amount of Experience | Candidate Experience |
|---|
Bachelor’s degree in IT or related field or equivalent experience | Highly desired | 20 Years | |
16+ yrs. diagnosing and resolving end user computer/computer peripherals problems | Required | 16 Years | |
16+ yrs. providing second-tier support to end users, server, or mainframe apps/hardware | Required | 16 Years | |
16+ yrs. documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems | Highly desired | 16 Years | |
Strong knowledge of Windows 11, Microsoft 365, and common enterprise applications such as | Required | 10 Years | |
Install, configure, and update software and operating systems on end user devices. | Required | 16 Years | |
Familiarity with Active Directory, Service Now ticketing systems, and remote support tools. | Required | 16 Years | |
Troubleshoot issues related to Windows OS, Microsoft 365, VPN, network connectivity, and standard enterprise applications. | Required | 10 Years | |
Assist with password resets, account unlocks, and identity management through Active Directory and other authentication tools. | Required | 16 Years | |
Diagnose and resolve hardware failures, software errors, and configuration issues. | Required | 16 Years | |
Deliver clear, courteous, and professional communication to end users. | Required | 16 Years | |
Install, configure, and update software and operating systems on end user devices | Required | 16 Years | |
Document all support interactions, resolutions, and follow up actions in the ticketing system. | Required | 16 Years | |
Provide guidance and training to users on basic technology functions and best practices. | Required | 16 Years | |
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