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Senior Service Desk Technician

SAIC

Arlington, Virginia • Today

Full-time

USD 120,001.00 - 160,000.00 per year

Service Desk Technician - Cleared

RightDirection Technology Solutions

Washington, District of Columbia • 60+d ago

Full-time

Tier 2 Service Desk Technician

Booz Allen Hamilton

Arlington, Virginia • Today

Full-time

USD 62,000.00 - 141,000.00 per year

Technical Lead Service Desk Operations

Unissant, Inc.

Hybrid in Washington, District of Columbia • 14d ago

Easy Apply

Full-time

Depends on Experience

IT Support Technician

System One

Washington, District of Columbia • 2d ago

Easy Apply

Contract

$29

Senior Level Workspace Technician (W2, 100% ONSITE Pittsfield, MA)

INSPYR Solutions

Fairfax, Virginia • 10d ago

Easy Apply

Contract

$50 - $70

Deskside Support Technician (Tier II)

System One

Washington, District of Columbia • 3d ago

Easy Apply

Contract

$39.5

Senior Commercial HVAC Technician

Jobot

Laurel, Maryland • Today

Full-time

USD 90,000.00 - 125,000.00 per year

Alarm Service Technician I

Brinks Home

Silver Spring, Maryland • Today

Full-time

IT Service Technician

GovCIO

Washington, District of Columbia • Today

Full-time

USD 53,040.00 - 53,040.00 per year

IT Helpdesk Technician II Service Center

Chenega MIOS

Washington, District of Columbia • Today

Full-time

USD 23.18 - 26.44 per hour

Senior Help Desk Technician

IDEMIA

Reston, Virginia • Today

Full-time

Deskside Support Technician (Tier II))

System One

Washington, District of Columbia • Today

Easy Apply

Contract

$43

Senior Data Center IT Support Technician

Microsoft Corporation

Manassas, Virginia • Today

Full-time

USD 34.13 - 56.54 per hour

Help Desk Technician

Dexian DISYS

Washington, District of Columbia • Today

Easy Apply

Contract

$26 - $32 per hour

Desktop Support Technician

Tandym Tech

Vienna, Virginia • Today

Easy Apply

Contract

$25 - $28 per hour

Senior Data Center Support Services Technician

Oracle Corporation

Ashburn, Virginia • Today

Full-time

USD 27.64 - 56.83 per hour

Senior Automotive Technician / Mechanic

Hogan & Sons Tire & Auto

Sterling, Virginia • Today

Full-time

Compensation information provided in the description

Network Technician (Senior)

CACI International, Inc.

Sterling, Virginia • Today

Full-time

USD 94,400.00 - 198,200.00 per year

Senior Data Center Support Services Technician - Washington Vets to Tech (WaV2T)

Oracle Corporation

Ashburn, Virginia • Today

Full-time

USD 27.64 - 56.83 per hour

Field Services Technician - Fiber Telecommunications - Memphis. TN

STAND 8

Ashburn, Virginia • Today

Easy Apply

Contract

$30 - $40 per hour

Senior Network Installation Technician

JCS Solutions LLC

Fort Meade, Maryland • Today

Full-time

USD 62,000.00 - 91,000.00 per year

Service Technician - Veterinary

Patterson

Alexandria, Virginia • Today

Full-time

Senior Tier 2 Helpdesk Specialist

JCS Solutions LLC

Fort Belvoir, Virginia • Today

Full-time

USD 70,000.00 - 103,000.00 per year

Field Service Technician

Motion Recruitment Partners, LLC

Remote or Rapid City, South Dakota • Today

Easy Apply

Contract

Field Service Technician

Motion Recruitment Partners, LLC

Remote or Queens, New York • Today

Easy Apply

Contract

Field Service Technician

SAIC

Remote • Today

Full-time

USD 40,001.00 - 80,000.00 per year

IT Service Technician I

VC3, Inc

Remote • Today

Full-time

Sr. CAD Technician

ENTRUST Solutions Group

Remote or Canton, Ohio • Today

Full-time

USD 25.00 - 28.00 per hour

Pharmacy Technician

Ohm Systems, Inc

Remote • 10d ago

Easy Apply

Contract

20 - 22

SAIC

Job Details

Skills

Science
Service Desk
Law Enforcement
Innovation
Network
Printers
Mobile Devices
Issue Tracking
Identity Management
Standard Operating Procedure
Knowledge Base
Customer Service
Training
Knowledge Sharing
Service Delivery
Security Clearance
Computer Science
Technical Support
Help Desk
Microsoft Windows
Computer Hardware
ServiceNow
Communication
Problem Solving
Conflict Resolution
Management
CompTIA
Tier 2
System Administration
Active Directory
Microsoft Office
Remote Desktop
ITIL
IT Service Management
MSP
Information Technology
Systems Engineering
FOCUS

Science
Service Desk
Law Enforcement
Innovation
Network
Printers
Mobile Devices
Issue Tracking
Identity Management
Standard Operating Procedure
Knowledge Base
Customer Service
Training
Knowledge Sharing
Service Delivery
Security Clearance
Computer Science
Technical Support
Help Desk
Microsoft Windows
Computer Hardware
ServiceNow
Communication
Problem Solving
Conflict Resolution
Management
CompTIA
Tier 2
System Administration
Active Directory
Microsoft Office
Remote Desktop
ITIL
IT Service Management
MSP
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2618865

Location: Arlington, VA, US

Date Posted: 2026-11-05

Category: Engineering and Sciences

Subcategory: Hardware Engr

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE

Description

SAIC has an opening for a Senior Service Desk Technician billet in Arlington, VA. SAIC is recognized as an IT leader in the intelligence and law enforcement spaces. This exciting opportunity will be supporting the United States Marshals Services' unique mission needs. We are seeking an individual to join the team who is fully committed to the success of USMS programs and bringing the best innovation, implementation, and attitudes to bear to the position.

Description of Duties:

The candidate will join our IT support team to provide first-line technical support to end-users, assisting with hardware, software, network, and other IT-related issues. Additionally, the candidate will:

Serve as an initial point of contact for IT support requests via phone, email, chat, or ServiceNow
Diagnose and resolve basic technical issues related to hardware, software, network connectivity, printers, and mobile devices
Escalate complex or unresolved incidents to appropriate support teams per escalation protocols
Document all support interactions in the ServiceNow ticketing system with clear, accurate, and timely updates
Assist in user account creation, password resets, and access management in Active Directory and other platforms
Follow standard operating procedures for common support requests and troubleshooting
Share new issues and solutions in the knowledge base to support team learning
Provide excellent customer service by maintaining a professional and empathetic approach in all interactions
Participate in team meetings, training sessions, and knowledge sharing to improve skills and service delivery

Qualifications

Required Experience/Skills/Attributes:

Secret clearance or above
Bachelor's degree or equivalent experience (Computer Science, IT, or related field preferred)
At least 5 years of experience in a technical support or help desk role
Knowledge of Windows 10/11, Microsoft Office Suite, and general IT hardware
Familiarity with ServiceNow or other ticketing systems
Strong communication, problem-solving, and interpersonal skills
Ability to prioritize and manage time effectively in a dynamic environment
Position is onsite based on business needs

Desired Experience/Skills/Attributes:

CompTIA A+, ITIL Foundations, or other relevant IT certifications
Tier 2 system administration expertise to support requirements
Experience supporting users or working in a multi-location organization
Exposure to Active Directory, Office 365, and remote desktop tools
Basic knowledge of ITIL, ITSM frameworks, or MSP environments

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2618865
Posted 1 hour ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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Executive Support Technician

Washington, District of Columbia

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Job ID: 2618571 Location: Washington, DC, US Date Posted: 2026-10-29 Category: Information Technology Subcategory: Technical Support Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_ON_SITE Description SAIC is proud to partner with the Federal Deposit Insurance Corporation (FDIC) under the Information Security Services (ISS) contract, delivering innovative solutions to stre

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SAIC

Job Details

Skills

Science
Service Desk
Law Enforcement
Innovation
Network
Printers
Mobile Devices
Issue Tracking
Identity Management
Standard Operating Procedure
Knowledge Base
Customer Service
Training
Knowledge Sharing
Service Delivery
Security Clearance
Computer Science
Technical Support
Help Desk
Microsoft Windows
Computer Hardware
ServiceNow
Communication
Problem Solving
Conflict Resolution
Management
CompTIA
Tier 2
System Administration
Active Directory
Microsoft Office
Remote Desktop
ITIL
IT Service Management
MSP
Information Technology
Systems Engineering
FOCUS

Science
Service Desk
Law Enforcement
Innovation
Network
Printers
Mobile Devices
Issue Tracking
Identity Management
Standard Operating Procedure
Knowledge Base
Customer Service
Training
Knowledge Sharing
Service Delivery
Security Clearance
Computer Science
Technical Support
Help Desk
Microsoft Windows
Computer Hardware
ServiceNow
Communication
Problem Solving
Conflict Resolution
Management
CompTIA
Tier 2
System Administration
Active Directory
Microsoft Office
Remote Desktop
ITIL
IT Service Management
MSP
Information Technology
Systems Engineering
FOCUS

Summary

Serve as an initial point of contact for IT support requests via phone, email, chat, or ServiceNow
Diagnose and resolve basic technical issues related to hardware, software, network connectivity, printers, and mobile devices
Escalate complex or unresolved incidents to appropriate support teams per escalation protocols
Document all support interactions in the ServiceNow ticketing system with clear, accurate, and timely updates
Assist in user account creation, password resets, and access management in Active Directory and other platforms
Follow standard operating procedures for common support requests and troubleshooting
Share new issues and solutions in the knowledge base to support team learning
Provide excellent customer service by maintaining a professional and empathetic approach in all interactions
Participate in team meetings, training sessions, and knowledge sharing to improve skills and service delivery

Qualifications

Required Experience/Skills/Attributes:

Secret clearance or above
Bachelor's degree or equivalent experience (Computer Science, IT, or related field preferred)
At least 5 years of experience in a technical support or help desk role
Knowledge of Windows 10/11, Microsoft Office Suite, and general IT hardware
Familiarity with ServiceNow or other ticketing systems
Strong communication, problem-solving, and interpersonal skills
Ability to prioritize and manage time effectively in a dynamic environment
Position is onsite based on business needs

Desired Experience/Skills/Attributes:

CompTIA A+, ITIL Foundations, or other relevant IT certifications
Tier 2 system administration expertise to support requirements
Experience supporting users or working in a multi-location organization
Exposure to Active Directory, Office 365, and remote desktop tools
Basic knowledge of ITIL, ITSM frameworks, or MSP environments

Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Dice Id: 10111346
Position Id: 2618865
Posted 1 hour ago

Company Info

About SAIC

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

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Similar Jobs

Service Desk Specialist (Tier I/II)

Germantown, Maryland

•

Today

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USD 40,001.00 - 80,000.00 per year

Service Desk Specialist

Springfield, Virginia

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USD 40,001.00 - 80,000.00 per year

Print and Deskside Support Lead

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Washington, District of Columbia

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