System One
System One

Deskside Support Technician (Tier II))

Washington, DC, US • Posted 1 hour ago • Updated 1 hour ago
Contract W2
Contract Independent
24 Weeks
On-site
$43/hr
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Summary

Job Title: Deskside Support Technician (Tier II))
Location: Washington, DC
Type: Contract to Hire
Compensation: $42/HR
Work Model: Onsite
Hours: Washington, DC (On-site 5 days a week)
Security Clearance: Active Secret clearance


 
Position summary
We’re seeking a Tier II Deskside Support Technician to provide hands-on desktop support in a Windows enterprise environment. This is a customer-facing role supporting end users through dispatched tickets and onsite requests, with a strong emphasis on responsiveness, documentation, and “white glove” support for senior leadership areas as needed.
What you’ll do
  • Provide deskside support for users based on dispatched tickets and onsite needs
  • Perform break/fix hardware support (e.g., replace hard drives, batteries, troubleshoot device failures)
  • Install specialty software not already packaged/deployed via standard tools (e.g., SCCM)
  • Remove devices from the network when directed by Security
  • Troubleshoot printer issues (diagnose problems, replace toner, restore functionality)
  • Work independently across multiple buildings/sites as required (within Washington, DC area)
  • Track and update all work in an ITSM/ticketing system, keeping tickets accurate and current
  • Occasionally provide after-hours support to meet critical support needs
Required qualifications
  • High School Diploma plus 5+ years of relevant IT support experience
  • Strong customer service and professional communication skills (written & verbal)
  • Tier II experience supporting a Windows office environment (Windows 10, Outlook/Exchange, Microsoft Office)
  • Experience working from an ITSM ticketing system
  • Ability to maintain a Public Trust (this process includes a soft credit check)
  • Ability to handle real-world Windows troubleshooting (ex: Blue Screen of Death / OS-level issues)
Security requirements
  • Active Secret clearance (must be clearly reflected on the resume)
  • Role also requires eligibility for / ability to pass a DOJ ESA Public Trust process (includes soft credit check)

Ref: #851-Rockville-S1
LI-AJ1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10295162
  • Position Id: 383070
  • Posted 1 hour ago

Company Info

About System One

System One is a leading provider of specialized, highly technical outsourced services, workforce solutions, staffing, and recruiting to critical infrastructure, technology, life sciences, and government sectors As an essential partner to private and public organizations of various needs and sizes, we offer our expertise to help them bring their most complex and mission-critical programs to fruition.

With our highly specialized services, in-demand technical skills, and vast operational expertise, we can deliver accelerated results that benefit our clients and the job seekers who partner with us. We staff contract, contract-to-hire, and direct-hire professionals across our network to work with our clients, some of whom are industry leaders and nationally branded organizations.

Our dedicated team of recruiters work tirelessly to match jobseekers with careers that align with their skills, aspirations, and goals.

We understand that finding the right job can be a transformative experience, and we are committed to supporting jobseekers throughout their career journeys. Our recruitment services are designed to connect individuals with fulfilling jobs that offer growth and development opportunities.

Whether you're an organization seeking customized workforce solutions, outsourced services, or if you're a jobseeker searching for your next opportunity,

System One is the perfect staffing partner for you.

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Aafia Jaliawala

Aafia Jaliawala

Technical Recruiter @ System One

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