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Virtual Desktop Infrastructure Support Specialist

SAIC

Arlington, Virginia • Today

Full-time

USD 40,001.00 - 80,000.00 per year

Virtual Desktop Infrastructure VDI Engineer

SAIC

Quantico, Virginia • Today

Full-time

USD 160,001.00 - 200,000.00 per year

Infrastructure Support Specialist

Smart Synergies

Reston, Virginia • Today

Easy Apply

Contract

Depends on Experience

Virtual Desktop Infrastructure Administrator

ATG

Remote or Key West, Florida • Today

Full-time

IT Virtual Desktop Infrastructure Engineer

Holland & Knight LLP

Remote or Tampa, Florida • Today

Full-time

Sr. Desktop Support Specialist (Apple Support)

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 33.15 - 44.85 per hour

Technical Support Specialist

SNI Companies

Washington, District of Columbia • 15d ago

Easy Apply

Full-time, Third Party

$87000 - $110000

IT Support Specialist II

COG Research Foundation, LLC

Remote • 17d ago

Full-time

31 - 44

Infrastructure Specialist

TrueCode Inc.

Remote or Hybrid in Frisco, Texas • 3d ago

Easy Apply

Contract

50 - 55

Desktop Support Specialist

Turn2Partners

Arlington, Virginia • Today

Full-time

USD 80,000.00 per year

Cloud VDI Engineer (Azure Virtual Desktop)

Applied Research Solutions

Remote or Beavercreek, Ohio • Today

Full-time

Desktop Administrator II, IT Infrastructure

tax.com

Remote or Hybrid in Calgary, Alberta • Yesterday

Full-time

USD 57,500.00 - 80,500.00 per year

SETA IT/Communications/SCIF Infrastructure Networking Specialist

SAIC

Chantilly, Virginia • Today

Full-time

USD 160,001.00 - 200,000.00 per year

Desktop Support Technician

NCI Information Systems, Inc.

Remote or Washington, District of Columbia • Today

Full-time

USD 22.22 per hour

Field Engineer

Markon

Fairfax, Virginia • Today

Full-time

USD 130,000.00 - 180,000.00 per year

Desktop Support Technician

Eliassen Group

Washington, District of Columbia • Today

Contract

Help Desk Specialist II

General Dynamics

Washington, District of Columbia • Today

Full-time

USD 78,540.00 - 106,260.00 per year

Help Desk Specialist III

ASM Research

Bethesda, Maryland • Today

Full-time

Information Technology (IT) Specialist

AST SpaceMobile

Lanham, Maryland • Today

Full-time

Junior IT Operations & Support Specialist

Crown Consulting, Inc.

Arlington, Virginia • Today

Full-time

USD 60,000.00 - 75,000.00 per year

Desktop Support Technician

Motion Recruitment Partners, LLC

Remote or Clarendon, Vermont • Today

Easy Apply

Contract

Desktop Support Technician

Motion Recruitment Partners, LLC

Remote or Winfield, Kansas • Today

Easy Apply

Contract

Critical Infrastructure Learning Specialist

Per Scholas Inc.

Silver Spring, Maryland • Today

Full-time

USD 26.00 - 29.00 per hour

Desktop Support Analyst

MKS2

Fort Meade, Maryland • Today

Full-time

USD 110,000.00 - 120,000.00 per year

Technical Support Specialist

Sherpa 6

Ashburn, Virginia • Today

Full-time

USD 70,000.00 - 95,000.00 per year

IT Systems Directory Services and Cloud Identity Specialist Senior

Modine Manufacturing Company

Remote • Today

Full-time

USD 93,000.00 - 163,000.00 per year

Lead Software Engineer

Lumen

Remote • Today

Full-time

USD 105,786.00 - 141,047.00 per year

Network Infrastructure Specialist

CACI International, Inc.

Reston, Virginia • Today

Full-time

USD 103,800.00 - 218,100.00 per year

Senior Endpoint Security Systems Engineer

DirectViz Solutions, LLC

Adelphi, Maryland • Today

Full-time

Microsoft Endpoint Engineer

nTech Solutions

Remote • Yesterday

Easy Apply

Full-time

Depends on Experience

SAIC

Job Details

Skills

Technical Support
VDI
Authentication
Operating Systems
ServiceNow
Customer Communications
Knowledge Base
Virtual Desktop
Remote Support
System Administration
Service Desk
Microsoft Windows
Microsoft Office
Customer Service
Communication
Technical Writing
Computer Science
Information Assurance
Cyber Security
Security Clearance
GSEC
Security+
SSCP
Customer Engagement
Cisco Certifications
CISA
CISSP
GCIH
VMware vSphere
Active Directory
Group Policy
DNS
Dragon NaturallySpeaking
DHCP
Remote Access
Management
DoD
Citrix
VMware
Microsoft
ITIL
CompTIA
Information Technology
Systems Engineering
FOCUS

Technical Support
VDI
Authentication
Operating Systems
ServiceNow
Customer Communications
Knowledge Base
Virtual Desktop
Remote Support
System Administration
Service Desk
Microsoft Windows
Microsoft Office
Customer Service
Communication
Technical Writing
Computer Science
Information Assurance
Cyber Security
Security Clearance
GSEC
Security+
SSCP
Customer Engagement
Cisco Certifications
CISA
CISSP
GCIH
VMware vSphere
Active Directory
Group Policy
DNS
Dragon NaturallySpeaking
DHCP
Remote Access
Management
DoD
Citrix
VMware
Microsoft
ITIL
CompTIA
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2617402

Location: Arlington, VA, US

Date Posted: 2026-09-29

Category: Information Technology

Subcategory: Sys Administrator

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: TS.SCI

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE

Description

Team SAIC is currently seeking a motivated and experienced Virtual Desktop Infrastructure (VDI) Support Specialist to join our team at the Pentagon in Arlington, VA. You will provide on-site technical support for a Department of Defense customer's VDI environment. The environment includes Citrix Virtual Desktops and Apps and Omnissa Horizon 8. This individual will support end users, troubleshoot VDI-related issues, manage tickets through ServiceNow, and work with infrastructure and engineering teams to maintain reliable virtual desktop services.

Responsibilities:

Provide day-to-day technical support for Citrix Virtual Desktops and Apps and/or Omnissa Horizon 8.
Troubleshoot VDI access, virtual desktop sessions, published applications, user profiles, performance, connectivity, authentication, and peripheral-device issues.
Support end users with Windows 11 operating system issues, Microsoft 365 applications, and Microsoft Teams.
Receive, document, prioritize, update, and close incident and service-request tickets using ServiceNow.
Maintain clear and complete ServiceNow ticket notes, including troubleshooting performed, customer communications, escalation details, workarounds, and final resolution.
Escalate complex technical issues to appropriate infrastructure, engineering, cybersecurity, or customer teams and coordinate through resolution.
Support user access, account-related troubleshooting, and routine operational support activities.
Document recurring issues, known errors, troubleshooting procedures, and knowledge-base content.
Work professionally with customer personnel, service desk staff, system administrators, and engineering teams in a mission-focused environment.

Qualifications

Required Qualifications:

2-5 years of relevant experience supporting enterprise IT, virtual desktop infrastructure, desktop support, systems administration, or service desk operations.
Experience supporting Citrix Virtual Desktops and Apps or Omnissa Horizon 8.
Experience troubleshooting Windows 11 in an enterprise environment.
Experience supporting Microsoft 365, including Microsoft Teams.
Strong troubleshooting, customer-service, written-communication, and technical-documentation skills.
Ability to work on site five days per week during day-shift hours.
Education: Bachelor's degree in Information Technology, Computer Science, Information Assurance, Cybersecurity, or related technical field.
This position requires an active DOD TS/SCI clearance.
Possess DoD 8570.01-M/DoD 8140 Certification IAW established mandate prior to start of work - IAT Level II required (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP); IAT Level III is desirable (CASP+ CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH). Applicants not meeting this requirement will not be considered.
Experience supporting both Citrix Virtual Desktops and Apps and Omnissa Horizon 8 in a production environment.
Experience supporting or administering VMware vSphere.
Familiarity with Active Directory, Group Policy, DNS, DHCP, remote-access technologies, and enterprise endpoint-management tools.
Experience working in a Department of Defense or other regulated enterprise IT environment.
Relevant Citrix, Omnissa/VMware, Microsoft, ITIL, or other CompTIA certifications.

Desired Qualifications:

Experience supporting both Citrix Virtual Desktops and Apps and Omnissa Horizon 8 in a production environment.
Experience supporting or administering VMware vSphere.
Familiarity with Active Directory, Group Policy, DNS, DHCP, remote-access technologies, and enterprise endpoint-management tools.
Experience working in a Department of Defense or other regulated enterprise IT environment.
Relevant Citrix, Omnissa/VMware, Microsoft, ITIL, or other CompTIA certifications.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2617402
Posted 10 days ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Go to company profile

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Job ID: 2616275 Location: Arlington, VA, US Date Posted: 2026-08-28 Category: Information Technology Subcategory: Sys Administrator Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: Secret Clearance Level Must Be Able to Obtain: TS/SCI Potential for Remote Work: ORA_ON_SITE Description SAIC is seeking a Service Desk Technician to support the United States Air Force in its goal of developing an interoperable system of system in a cloud-based command and control (

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Citrix Engineer

Norfolk, Virginia

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SAIC

Job Details

Skills

Technical Support
VDI
Authentication
Operating Systems
ServiceNow
Customer Communications
Knowledge Base
Virtual Desktop
Remote Support
System Administration
Service Desk
Microsoft Windows
Microsoft Office
Customer Service
Communication
Technical Writing
Computer Science
Information Assurance
Cyber Security
Security Clearance
GSEC
Security+
SSCP
Customer Engagement
Cisco Certifications
CISA
CISSP
GCIH
VMware vSphere
Active Directory
Group Policy
DNS
Dragon NaturallySpeaking
DHCP
Remote Access
Management
DoD
Citrix
VMware
Microsoft
ITIL
CompTIA
Information Technology
Systems Engineering
FOCUS

Technical Support
VDI
Authentication
Operating Systems
ServiceNow
Customer Communications
Knowledge Base
Virtual Desktop
Remote Support
System Administration
Service Desk
Microsoft Windows
Microsoft Office
Customer Service
Communication
Technical Writing
Computer Science
Information Assurance
Cyber Security
Security Clearance
GSEC
Security+
SSCP
Customer Engagement
Cisco Certifications
CISA
CISSP
GCIH
VMware vSphere
Active Directory
Group Policy
DNS
Dragon NaturallySpeaking
DHCP
Remote Access
Management
DoD
Citrix
VMware
Microsoft
ITIL
CompTIA
Information Technology
Systems Engineering
FOCUS

Summary

Provide day-to-day technical support for Citrix Virtual Desktops and Apps and/or Omnissa Horizon 8.
Troubleshoot VDI access, virtual desktop sessions, published applications, user profiles, performance, connectivity, authentication, and peripheral-device issues.
Support end users with Windows 11 operating system issues, Microsoft 365 applications, and Microsoft Teams.
Receive, document, prioritize, update, and close incident and service-request tickets using ServiceNow.
Maintain clear and complete ServiceNow ticket notes, including troubleshooting performed, customer communications, escalation details, workarounds, and final resolution.
Escalate complex technical issues to appropriate infrastructure, engineering, cybersecurity, or customer teams and coordinate through resolution.
Support user access, account-related troubleshooting, and routine operational support activities.
Document recurring issues, known errors, troubleshooting procedures, and knowledge-base content.
Work professionally with customer personnel, service desk staff, system administrators, and engineering teams in a mission-focused environment.

Qualifications

Required Qualifications:

2-5 years of relevant experience supporting enterprise IT, virtual desktop infrastructure, desktop support, systems administration, or service desk operations.
Experience supporting Citrix Virtual Desktops and Apps or Omnissa Horizon 8.
Experience troubleshooting Windows 11 in an enterprise environment.
Experience supporting Microsoft 365, including Microsoft Teams.
Strong troubleshooting, customer-service, written-communication, and technical-documentation skills.
Ability to work on site five days per week during day-shift hours.
Education: Bachelor's degree in Information Technology, Computer Science, Information Assurance, Cybersecurity, or related technical field.
This position requires an active DOD TS/SCI clearance.
Possess DoD 8570.01-M/DoD 8140 Certification IAW established mandate prior to start of work - IAT Level II required (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, SSCP); IAT Level III is desirable (CASP+ CE, CCNP Security, CISA, CISSP (or Associate), GCED, GCIH). Applicants not meeting this requirement will not be considered.
Experience supporting both Citrix Virtual Desktops and Apps and Omnissa Horizon 8 in a production environment.
Experience supporting or administering VMware vSphere.
Familiarity with Active Directory, Group Policy, DNS, DHCP, remote-access technologies, and enterprise endpoint-management tools.
Experience working in a Department of Defense or other regulated enterprise IT environment.
Relevant Citrix, Omnissa/VMware, Microsoft, ITIL, or other CompTIA certifications.

Desired Qualifications:

Experience supporting both Citrix Virtual Desktops and Apps and Omnissa Horizon 8 in a production environment.
Experience supporting or administering VMware vSphere.
Familiarity with Active Directory, Group Policy, DNS, DHCP, remote-access technologies, and enterprise endpoint-management tools.
Experience working in a Department of Defense or other regulated enterprise IT environment.
Relevant Citrix, Omnissa/VMware, Microsoft, ITIL, or other CompTIA certifications.

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Dice Id: 10111346
Position Id: 2617402
Posted 10 days ago

Company Info

About SAIC

Go to company profile

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Service Desk Technician

Arlington, Virginia

•

Today

Full-time

USD 80,001.00 - 120,000.00 per year

Virtual Desktop Infrastructure VDI Engineer

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•

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