Job Description
The Change Analyst is responsible for coordinating and executing change initiatives in alignment with organizational objectives. They collaborate with cross-functional stakeholders to ensure changes are properly assessed, approved, communicated, and implemented with minimal disruption. This role requires strong analytical, communication, and problem-solving skills to drive improvements and uphold best practices in change management processes.
Essential Functions:
• Change Request Coordination:
o Act as the primary contact for change requests, ensuring they are accurately recorded, categorized, and prioritized.
o Collaborate with teams to investigate the impact, risk, and scope of each change request.
o Facilitate approval workflows with relevant stakeholders and leadership.
• Impact & Risk Assessment:
o Evaluate potential implications of each change on existing processes, systems, and resources.
o Work closely with technical teams to develop and review change impact models and implementation plans.
o Recommend mitigation strategies to address identified risks.
• Communication & Stakeholder Engagement:
o Maintain clear and timely communication channels with all impacted parties.
o Create and distribute communications about upcoming changes, ensuring stakeholders have sufficient knowledge and preparation.
o Provide training materials or sessions as needed to support user adoption.
• Process Documentation & Continuous Improvement:
o Document and maintain change management processes, standards, and guidelines.
o Identify process inefficiencies and collaborate with team members to introduce improvements.
o Participate in post-change reviews to capture lessons learned and best practices.
• Monitoring & Reporting:
o Track and report on the status and effectiveness of changes, highlighting successes and identifying improvement areas.
o Develop metrics to measure change management outcomes and present insights to leadership.
Qualifications:
• Education & Experience:
o Bachelor’s Degree in Information Technology, Business Administration, or a related field.
o 2-4 years of relevant work experience, ideally including exposure to change management, IT service management, or a similar role.
• Technical & Analytical Skills:
o General understanding of IT systems, infrastructure, and service management frameworks (e.g., ITIL).
o Ability to assess risk and impacts in a complex environment.
o Proficient in data analysis tools (spreadsheets, project management applications, etc.).
• Communication & Interpersonal Skills:
o Strong verbal and written communication skills for engaging with diverse stakeholders.
o Ability to convey technical concepts to both technical and non-technical audiences.
o Effective facilitation, collaboration, and negotiation skills.
• Other Competencies:
o Detail-oriented and organized in managing multiple change requests simultaneously.
o Adaptable to a fast-paced environment with shifting priorities.
o Flexible working hours to accommodate diverse geographic locations
o Demonstrated problem-solving and conflict-resolution abilities.
Preferred Qualifications:
• Familiarity with ITIL or other IT service management frameworks/certifications.
• Previous experience in project management or related execution roles.
• Experience with ticketing systems and change management tools.
• Experience working with multicultural teams in diverse geographic locations preferred
• Strong customer service, analytical, research, interpersonal and problem solving skills required
• Technical expertise in Infrastructure Management is preferred
• Large Scale Operational Command Center experience and/or IT Service Desk experiences a plus
• Service Now, Business Analytics and Tableau reporting experience
• GenAI and AI Prompt Engineering skill and experiences a plus.
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